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Most businesses don’t realize how much friction is baked into their daily operations—until they see how effortlessly things can work. That’s where I come in. I specialize in identifying inefficiencies that leaders don’t even know exist, cutting unnecessary steps, and streamlining workflows in ways that improve customer experience, employee balance, and bottom-line profitability. If I see it, I can improve it. I don’t push solutions—I uncover them. My approach isn’t about overhauling everything you do; it’s about fine-tuning the system you already have to make it work smarter, faster, and better. Often, a single overlooked bottleneck is costing millions in lost revenue or wasted time. I find those gaps, close them, and let the business flow. I’ve worked across industries where efficiency isn't just a goal—it's survival. My expertise spans: Telecom & SaaS – Improving account management, subscription models, and operational efficiency within carrier-grade platforms like NetCracker, Amdocs, Ericsson OSS/BSS, CSG, and Openet. Insurance (Health & P&C) – Streamlining claims processing, risk analysis, and policy management using core systems like Guidewire, Duck Creek, OneShield, Facets, QNXT, and Epic. Healthcare & Pharma – Enhancing document management, compliance tracking, and clinical workflows with Epic Systems, Cerner, Meditech, Veeva CRM, and SAS for Life Sciences. Banking & Fintech – Automating lending, fraud detection, and customer onboarding through platforms like Temenos, Finastra, FIS, Fiserv, and nCino. Energy & Utilities – Optimizing asset management, grid analytics, and billing systems with SAP IS-U, Oracle Utilities, and OSIsoft PI. These platforms are so deeply embedded in their industries that replacing them would take years of migration and millions in change management. Yet, most businesses are leaving efficiency and profit on the table by not fully leveraging them. Vision to Execution – I see what others miss, find the inefficiencies, and implement solutions that pay for themselves in savings and growth. Cross-Industry Expertise – I understand how different industries solve similar problems and bring fresh, proven strategies from one sector to another. Tech + Business Mindset – I bridge the gap between leadership, operations, and IT, ensuring solutions work across all levels of an organization. No-Nonsense Optimization – I don’t sell; I solve. I don’t make promises; I deliver. I make complex systems work with less effort, making life easier for leaders, employees, and customers alike. If you're ready to see what’s possible, let’s talk.
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