Chris Clayton's Linkedin Analytics

Driving Value, Proving ROI, Leading Teams, Retaining Clients As a seasoned Customer Success Leader and Strategic Account Manager, I excel in creating value, demonstrating ROI, leading high-performance teams, and maintaining strong client relationships. My diverse experience spans startups to Fortune 100 companies, giving me a unique perspective on business objectives, SaaS implementation, and go-to-market strategies. Key Strengths: • Building trust with key stakeholders and C-suite executives • Strategic planning, critical thinking, and data-driven decision making • Crafting innovative solutions for complex business challenges • Project management and agile methodologies • Knowledge transfer through customer onboarding, training, and executive business reviews Career Highlights: ➡ Maintained 100% net revenue retention on $10M+ book of business for 3 years, over 90% for 6 years ➡ Increased user adoption and engagement by 6% in 12 months through targeted campaigns ➡ Elevated NPS and CSAT scores from 82% to 90% within a year via process improvements and workflow automation ➡ Led cross-functional tiger teams during critical software migrations and digital transformations ➡ Implemented customer success playbooks, resulting in 15% faster time-to-value for clients ➡ Curated impactful customer experiences and networking events across the United States Industry Experience: SaaS | B2B Technology | E-commerce | FinTech | Non-profit | Public Utilities | Government Expertise in CRM systems, project management tools, business intelligence platforms, and customer success software. Proficient in data analysis, forecasting, and reporting to drive strategic decisions. My colleagues often refer to me as a 'factotum' - a versatile professional adept at handling various responsibilities. This adaptability has enabled me to collaborate effectively with business owners, C-suite executives, Boards of Directors, product managers, and frontline employees. Outside work, I'm a devoted family man, outdoor enthusiast, and avid golfer who believes in the power of relationships both on and off the course. Passionate about continuous learning, mentorship, and all things Porsche! If you're seeking a dedicated, customer-centric leader to drive growth, optimize operations, and foster innovation, let's connect. Together, we can achieve exceptional results and create lasting business impact. #CustomerSuccess #AccountManagement #SaaS #StrategicPlanning #TeamLeadership #ClientRetention