RD Technologies

RD Technologies, a global remote onboarding corporate wallet, holds the Stored Value Facility License (SVF0016) issued by the Hong Kong Monetary Authority.

I am currently responsible for partnership initiatives with financial institutions, payment providers, Web3 platforms, and digital assets partners.

► Source and manage channel partners and affiliates for RD Wallet and Stablecoin projects 
► Develop mutually beneficial business and partnership models
► Establish a partnership ecosystem for business users, including FIs, payment providers, Web3 platforms, digital assets, insurance, and lending. The number of partners experienced a growth of 200% within a single quarter
► Collaborate with partners on user acquisition programs, referral programs, marketing campaigns, and online/offline events
► Manage the end-to-end sales cycle and onboarding process with partners
► Work closely with internal teams in Hong Kong and China offices to drive product development and enhancements.

Partnership Manager

AquaSOblue

AquaSOblue customizes and produces water-soluble plastic bags and packaging for businesses across the globe.

With the objective of reducing one-off disposable plastic items, we offer a unique and affordable solution that can save the environment without sacrificing the convenience of a modern lifestyle. AquaSOblue aims to change customers’ behavior and grow with conscience by doing business the right way, not just the easy way.

#YourChoiceOurFuture

Co-Founder & CEO

WATI

WATI.io, a startup focused on customer engagement through WhatsApp API, has successfully secured a Series A funding round of US$8.3 million led by Sequoia Capital India. WATI enables over 8,000 companies across more than 90 countries to scale up their businesses.

I have worked in different functions in WATI: Sales, Business Development, and Customer Success.

► Proficiency in developing and executing business development and Go-to-Market strategies, and localization plans (APAC, Latam), scaling growth from 1,000 to 4,000+ clients in 75+ countries.
► All-rounded client-facing experience in the SaaS industry from user acquisition to customer activation, onboarding, and continuous support, retention, and upsell.
►Expertise in recruiting, training & managing Customer Success and Customer support team across the globe, realizing 24/7 worldwide support.
►Experience working with enterprises, high-growth startups, SMEs, State-owned enterprises, and multinationals in software enablement and training, coaching companies’ internal operation and support teams.
► Conversant with the Asian Pacific & Latam markets (living in Hong Kong + 6 months living in Latam in 2022) – sensitivity to diverse cultures

Senior Customer Success Manager(Acquisition)

► Product growth, user acquisition, market expansion and localization, business development, and customer success
► Onboarding 1,000+ global clients to access WhatsApp official API (including Hong Kong, India, SE Asia, EMEA, North and South America, Africa, and Europe)
► Hosting global webinars in different languages (English, Cantonese, Spanish)
► Empowering customers to automate their workflow with integration - driving their success in increasing conversion and customer satisfaction
► Lead key accounts' activities and develop upsell opportunities
► Manage the distribution channels, as well as WhatsApp API Facebook community (>587k members)
► Develop & deliver “success plans” to customers, identify stakeholders, milestones, metrics of different businesses.

Customer Success Manager

Clare.AI provides an end-to-end AI-powered chatbot service across multiple channels in 12 Asian languages(expertise in mixed language). With wide expandability, we enable automation and customization to our clients to create a personalization digital assistant to streamline their internal and external processes.

► In charge of the sales meetings and pitching, communicating clients' business needs with the internal product team
► Onboarding enterprises and global companies on the chatbot solution
► Enabling companies to start their official WhatsApp account
► Constantly communicate with WhatsApp and Facebook official team on product enhancement
► Communicating with global clients, from Hong Kong, APAC, India, SE Asia, EMEA, North and South America.

Business Development Executive

BridgeU

BridgeU is an education technology startup that is creating smarter university and careers guidance for schools and students. 

Worked in Sales and Business Development function and leading Localization Project in China area. 


► Generated revenue and customer acquisition in China, India, and SE Asia (market research, campaign management, lead generation, negotiation, and deal closing) in English and Chinese
► Top salesperson across the global sales team (UK and HK)
► Exceeding sales target by > 10-20% over 4 months
► Contributing over USD 700,000 to the business in 3 terms(Aug 2018 to May 2019) in series A
► Managing WeChat project as localization for China market
► Generating new leads and contacting prospects with strategic sales and marketing campaigns, strong cold calling experience
► Attending and organizing global conferences with strong networking skills

Sales Development & Education Partnerships

Experienced Professional with a demonstrated history of working in Fintech, RegTech, Payment, A.I., conversational commerce, UX, and education technology. Skilled in Partnership, Sales, Customer Success, Business Development, User Acquisition, and Translation.

Webinar speaker in English, Cantonese, Chinese, and Spanish.

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