Damien Duval's Linkedin Analytics

FROM CUSTOMER RETENTION TO REVENUE GROWTH I transform post-sales operations into strategic growth engines for SaaS B2B companies, bridging the gap between customer satisfaction and revenue expansion. My mission? Converting your customer base into your most reliable source of revenue growth. PROVEN RESULTS 90%+ Net Revenue Retention across multiple SaaS markets and customer segments 50% revenue growth achieved by aligning Customer Success with commercial objectives 85%+ customer satisfaction scores maintained even during rapid scaling 20% productivity boost through refined processes and team excellence HOW I DELIVER VALUE - Revenue & Growth Strategy I structure end-to-end customer journeys that maximize expansion opportunities while maintaining exceptional satisfaction. By aligning CS metrics with commercial outcomes, I create predictable revenue streams from your existing customer base. - Sales & CS Alignment Having scaled teams across both domains, I eliminate the traditional silos between acquisition and retention. The result? Seamless customer experiences, consistent messaging, and coordinated expansion strategies that drive NRR above industry benchmarks. - Scalable Operations I've built and led multicultural teams across Paris, Barcelona, London, and San Francisco—scaling from foundational teams to 80+ professionals while maintaining performance excellence. My approach combines process optimization, talent development, and strategic automation. - AI & Data-Driven Innovation My engineering background (complemented by an MBA from IE Business School) allows me to implement intelligent solutions that improve both efficiency and customer insights. I leverage AI to identify expansion patterns, predict retention risks, and create personalized engagement strategies. WHO I WORK WITH I partner with SaaS B2B leaders who recognize that sustainable growth comes from maximizing customer lifetime value, not just acquisition. My expertise is particularly valuable if you're: Scaling operations while maintaining quality Facing retention challenges or plateau Seeking to increase expansion revenue Needing to align commercial and CS teams Ready to transform your customer base into your most reliable growth engine? Schedule a 30-minute strategy call to discover how