Adsmovil

Primary point of contact for customers, as well as build long-term relationships with customers.
• Manage campaigns, from biggening to end. Make sure everything is running as accordingly as planned.
• Responsible to report billing to the Finance team as well as client. According, with reports done of the campaign that measure delivery cost.
• Direct the design team to ensure that the changes requested by the client are done correctly and in time for the campaign launch.
• Responsible in doing daily reports of the campaigns performance. Report to the client and sales team as well as AdOps team.
• Communicate with suppliers, also known as partners.
• Manage AdOps team as well as partners / suppliers to ensure a good performance and make
the changes necessary to obtain a DIF result with good metrics.
• Help customers through email, phone, online presentations, screen – shared and in person meetings as well as virtually meetings.
• Ensure that timely and successful delivery of planned solutions according to customer needs and objectives, KPI.
• Communicate clearly the process of monthly / quarterly initiatives.
• Forecast and track key account metrics.
• Liaise between the customer and internal teams.
• Responsible for working with sales team to onboard and integrate new clients and develop new existing client relationships.

Account Manager

Visa

- Leveraged client service expertise, coupled with language fluency, to support client accounts and 
 banks throughout Latin America.
- Provided budgets, forecasting, revenue, and billing operations support.
- Worked with stakeholders across eight cost centers to develop forecasts, identify budget needs, and anticipate spending requirements for travel and business expansion.
- Provided prompt and professional responses to clients with questions on the Visa Network, billing, invoicing, and assistance in the reconciliation of transactions.
- Collaborated with clients to address and resolve issues relating to the specific regulatory landscape of each country in Latin America.
- Monitored and reported the activities of competitors across.

Client Services Manager

Teads

- Responsible for scheduling and implementing advertising/marketing digital campaigns.
- Setup online tracking and then monitor the results of the campaigns for the agency and client. 
- Worked under tight deadlines and strong attention to detail. 
- Handle multiple projects and clients simultaneously.
- Established and successfully managed implementation timelines. 
- Communicated with internal teams regarding strategy and business needs and created tracking plans 
   to support those endeavors. 
- Lead in troubleshooting known or suspected problems with the tagging or tracking technology used in 
   implemented projects. 
- Proactively conducted in depth quality assurance through the use of debugging and analytical tools to 
  ensure data accuracy and hygiene. 
- Ensured that projects were on track, accurate information was reliably captured and provided the 
  necessary insight to informed the agency's digital marketing strategies. 
- Work on various web tracking initiatives with the responsibility of clearly setting and communicating 
   expectations with all stakeholders. 
- Prepared and submitted a budget for each campaign to upper management.
- Worked closely with the sales team of each campaign, to ensure that its performance was achieved
- Responsible for other functions such as pricing, ad product creation, research and vendor 
   management.
- Maintaining  the hardware and software systems that are used such as ad serves or other information 
  technology.

Advertising operations specialist 

I am passionate about digital marketing! I have worked as an Account Manager in SaaS companies. As well as in the operational/programmatic side known as AdOps. These experiences helped me gain knowledge of the industry. I am thankful for all of these opportunities.

Taplio

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