David Holmes's Linkedin Analytics

Multi-sector executive with over 20 years working across customer operations. My operational experience spans Customer Contact Centres, Retail operations, operational excellence, collections, BPO and social media/digital customer service. I am a transformational leader who delivers business growth through colleague engagement, customer loyalty, demonstrated across the Financial, Telecommunications, Utilities and Media sectors. Award wins include Agents of Change win, two time Engage awards winner, CCA winner and International STEVIE awards wins. Key Impact areas; * Transforming Customer Operations - Delivering cultural and performance change. * Improved Customer Experience - Finding solutions and meaningful journeys that matter to customers. * Business & Revenue Growth - Providing opportunity for net addition product sales and revenue. * Finding business process and efficiency - End to end reviews to strip out waste to be re-invested in the business or contribution to P&L. * Budget Management - Running operations to maximise ROI. Strengths include strong interpersonal and communication skills, motivational impact and track record of delivering in any operation. Other Skills include; * Coaching for success * E-commerce * Leading teams * Recruitment * Change & Project Management * CRM * Stakeholder Management * Experience in B2C & B2B markets