Warehouse Services, Inc.

I work as an administrator of a Transportation Management System(TMS), and in my role as a Tech and logistics professional, I specialize in optimizing supply chain operations through the utilization of technology and logistics, with my expertise I ensure efficient logistic management by updating SOPs and ensuring the system’s functionality to work properly, as well ensuring efficient logistics management. I track loads listed in a queue to clean the system for better performance. 

TMS Implementation: Experience in optimizing Transportation Management Systems to enhance visibility, reduce costs, and improve profits for supply chain efficiency.

Logistics Management: Comprehensive knowledge of logistics processes, including tracking orders, scheduling and rescheduling appointments, and inventory management, this make sure to 

 Technical Solutions: Proven experience in providing technical solutions for TMS, by troubleshooting and managing the system up and running, with the queue of orders and appointment assets. 

Goals achieved
I created and improved a tracking sheet SOP to have better insights and visualization of the tracking loads, by creating an ETL query to transform the load information into an easy-manage spreadsheet for the collaborators to track loads easier and faster, and therefore a tool to review the workflow faster and easy to control for the end users.

Logistics and Technology TMS analyst

IDT Corportation

Quality Control for POS and Credit Card machine process, responsible for software testing at the code and graphical interface levels. IT Support Analyst (Network, Software, Hardware, IP printers, IP scanners).

Responsible for analyzing, transforming, and reporting performance dashboards on the Zoho CRM platform. Tasked with ticket verification, ticket assignment, uploading information to the FAQ section, ticket creation, analysis, and extraction of reports.

Extracts and creates data from various call and contact number reports from the Five9 phone software.

Creates new software performance reports based on the database filled out by clients. Provides support for Credit Card Machines and All-in-One POS computers.

Goals Achieved:
I've created a help Center FAQ webpage to automate the SLAs and troubleshooting manual for the tech support team, since they were separated and organized, I unified this information into one webpage.his information

Quality Assurance Analyst

Arista

As a Networking support analyst, I committed myself to operating and saving the data enterprise assets and ensuring the operation of communication systems. My role was to troubleshoot hardware and software issues, optimize network performance, and provide support for different technologies and tools, finally using ETL information for presenting advances in updating telecommunication performance to the high management. 


Network Troubleshooting: Diagnosing and resolving network issues promptly to minimize and assure to mitigate telecommunication issues and maintain optimal performance.

Supporting and maintaining telecommunication systems, including VoIP, PBX, and unified communication platforms.

Responding to user inquiries, offering guidance on communication tools, and ensuring a sustainable user experience.

Goals Achieved

I created a report in a Spiceworks CRM to dynamically review the devices connected to the AD web and AWS and monitor their performance around the headquarters of the company, this implementation showed the IP, the latencies, if they were disconnected, the same CRM thrown an advertising message of disconnection, and as well the same system allowed me to download a CSV document to review and transform reports of the network performance during a timeframe.

IT Networking Analyst

Cofiño Stahl

I worked as a  Helpdesk IT Analyst, I brought significant experience in providing positive technical support and ensuring users have a positive technology experience. My expertise shows dedicated solving-troubleshooting, problem resolution, and providing precise customer service IT experience.

Addressing and resolving technical issues, inquiries, and service requests promptly to meet user needs effectively.

 Diagnosing and resolving software and hardware issues to ensure the proper operation of IT systems.

Assisting users with email setup, troubleshooting communication tools, and ensuring consistent telecommunication connectivity.

Providing remote support to users, troubleshooting issues, and guiding them through problem resolution.

Monitoring system performance, identifying areas for improvement, and implementing proactive solutions.

Customer service experience by providing them a real and better experience through the IT department, by resolving their issues and questions. 

Goals achieved:
I created FAQs documents and SLAs for a better performance of the helpDesk Team, and I performed and developed a space to modify, and add more troubleshooting documents, in a CRM created by the Development Team.

Technology Help Desk

Knowledgeable in the IT industry for 7+ years, I have had a successful career as a Helpdesk Analyst. QA tester Analyst Customer Support, and Data analyst. 2 Years of Experience in the Logistics and Tech industry.  I like the challenges and pursue my goals by working smartly. I bring a solid user experience through their needs and expectations I like to make the Clients feel a terrific sense of satisfaction by tailoring their needs into real life. I'm committed to leveraging my skills to harness innovations and outcomes.

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