Dave Smith's Linkedin Analytics

A proactive training professional with extensive experience in the design, creation and delivery of consultancy, training and coaching across a range of diverse technical and service management topics to many globally-recognised brands. Passionate about achieving results and committed to quality with a proven track record of delivering real value through improved capability to fulfil business objectives cost-effectively. "Training is not about how to do something - it's also about why and when it needs to be done, and understanding the consequences if not done. Without that holistic approach, the training is not cost-effective - and neither are YOU." Specialities in all aspects of the Systems Development Lifecycle including: • capturing and clarifying business requirements • systems architecture, design and data modelling using UML/RUP • systems building in a variety of languages (Java/Perl/PHP/Javascript/bash) • determining quality through testing at different levels (component, integration, UAT) • transition & deployment into live infrastructure, observing organisational readiness, training concerns and cultural issues • ongoing operational training and support • complete project management and benefits realisation "Software is an investment: if you don't pay now, you'll be paying dearly later. Poor specifications produces the wrong design, creating the wrong product and produces the wrong system - which nobody wants to use." Qualified ITIL Expert with real-life experience in: • service desk • field support • operational management • applications/technical management • service level management • business relationship management "ITIL isn't something to do... ITIL is guidance written by people who have done it before, and learned how to do it well. If you're doing ITSM right, you're probably 'doing' ITIL already." -- Connection notes: invitations from those with poor profiles (no details, photo, embellished names) or LIONs are unwelcome.