QuickCheck

In my role as a UX Designer, I shoulder the crucial responsibility of crafting products that seamlessly align with human psychology while effectively fulfilling their objectives. My key responsibilities encompass:

User-Centric Design: I prioritize user needs and preferences throughout the design process, ensuring that the end product is intuitive and user-friendly.

Goal Alignment: I harmonize user goals with business objectives, creating a synergy that benefits both customers and the organization.

Psychological Insight: I leverage insights into user psychology to design interfaces and experiences that resonate with users on a deep level, fostering engagement and satisfaction.

By maintaining a user-centric approach and fostering a deep understanding of user psychology, I contribute to the creation of products that not only meet business goals but also delight and fulfill the needs of our customers.

User Experience Designer

In my capacity as a Key Account Management Specialist, I undertook a pivotal role in proactively engaging with inactive and dormant users of our products. My responsibilities included:

Customer Reactivation: I initiated outreach efforts to reconnect with inactive and dormant users, demonstrating my commitment to re-engage valuable clientele.

Issue Resolution: I worked diligently to understand the challenges our users faced with our products, promptly addressing their concerns, and providing effective solutions.

Escalation Management: When necessary, I facilitated the escalation of complex issues, ensuring that they received prompt and appropriate attention to achieve satisfactory resolutions.

My dedication to enhancing user relationships and optimizing product experiences has contributed to a higher level of customer satisfaction and strengthened our key account management strategies.

Key Account Management Specialist

In my role as a Loan Recovery Specialist, I assumed a pivotal responsibility in negotiating repayment terms with customers for loans that were either overdue or in default. My dedication and commitment to this role resulted in substantial achievements, including:

Customer Engagement: I conducted over 20,000 customer outreach calls, demonstrating my proactive approach to recovering loans.

Financial Recovery: My efforts led to an average loan recovery of 19 million Naira, reflecting my ability to navigate complex negotiations and facilitate successful outcomes.

These accomplishments underscore my proficiency in debt recovery, effective communication, and my unwavering dedication to achieving optimal results in challenging financial situations.

Credit collections

CyberME Studio

Collaborated with Software engineers in designing Cyber Security SaaS products

User Interface Designer

DesignBlocs

Product Designer

Clientdorm

Kwikinvoice 

The Customer FOCUSED Company

Graphics/ Digital marketing Executive

I am a results-driven UX Designer with a passion for creating user-centric solutions through data-informed design decisions.

My career has revolved around Customer Centrism - Customer Relationship Management, Customer Service Consulting, Credit Recovery, and Key Account Management. 

My expertise lies in enhancing user experiences, user research, usability testing, and interaction design to drive product excellence and user satisfaction.

Throughout my professional journey, I've made the following discoveries about myself based on what others have to say about me

1). Valuable team player
2). Highly skilled
3). Knowledgable
4). Dedicated
See recommendation section  for proof.

I employ best practices in information architecture, user interface design, and user behavior analysis to address complex user challenges and deliver innovative solutions

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Emmanuel Elee's Linkedin Analytics

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