Cigna Healthcare

Responsible for managing all billing aspects for a complex or larger volume book of business.  Accountable for premium fees, collectibles, claims, resolving billing inquiries, and partnering with internal and external partners.  Owning the end-to-end billing relationship, identifying opportunities for process improvement, reduce financial risk, and successful implementation of new and renewing clients from a financial perspective.

Financial Analysis Senior Analyst 

Zillow

Preserved being a Top 10 Consultant in Department for 8 Consecutive Months - 2022
• Handles high call volume, live chat support, and corresponds via Salesforce-Outlook. 
• Communicates effectively; maintains knowledge Internal Systems, Technology, Products and Services
• Updates Process Documents, Technical Guides, Billing, Portfolios and User Manuals for Partners
• Provides timely Consultation to provide superb experience to Customers; tracks progress on Projects
• Collaborates with Partners to identify Technical Requirements; troubleshoots Problems and Errors

Partner Support Consultant

United States Postal Service

•	Sort mail in delivery sequence for assigned route
•	Receives and signs for approximately 3000 pieces accountable mail items daily
•	Delivers mail to customers along prescribed route on regular schedule
•	Returns collected mail, undeliverable mail and collected monies to post office

RE/MAX, LLC

2017-01 - 2019-01	 	Business Alliances Manager
RE/MAX, LLC, Denver, CO
•	Delivered nationwide support for vendor, IT, marketing, and website problems to all agents on luxury and commercial side of business for major real estate company
•	Offered executive support to director by leading projects related to strategic goals and plans
•	Prepared and distributed monthly, quarterly, and annual reports, and updated intranet with marketing collateral and content for luxury and commercial listings
•	Contributed to development of annual marketing plan and acted as subject matter expert and resource for stakeholder on commercial education, available resources, and company tools for luxury and commercial division
•	Addressed and resolved department email inquiries and served as point of contact for vendors, agents, and internal staff members to resolve escalated issues
•	Spearheaded redesign of commercial real estate website
•	Aided senior vice president with planning and executing multiple annual conventions

Manager, Brand Alliances

2013-01 - 2017-01	 	Marketing Services Coordinator
RE/MAX, LLC, Denver, CO
•	Supported administrative and marketing support services operations for real estate company
•	Administered group email inbox with average of 60 emails per day and directed messages as appropriate
•	Created and submitted monthly expense reports on behalf of senior vice president, and prepared and distributed confidential items for stakeholders
•	Assisted with development and execution of technology solutions by collaborating with internal and external partners
•	Managed projects through delivery, resolving emergent issues and developing solutions
•	Maintained inventory of trade show items, filed invoices, and submitted documents to accounting department
•	Created and distributed monthly reports to executive team on monthly website traffic on behalf of brand managers
•	Contributed to internal redesign of employee intranet for 400 employees

Marketing Services Coordinator

2007-01 - 2013-01	 	ECare Specialist
RE/MAX, LLC, Denver, CO
•	Assisted with maintaining smooth business operations and served as customer service specialist
•	Aided in troubleshooting and resolving issues related to company agent websites via telephone and email Ensured proper completion of maintained and repairs by performing research and escalating issues to product vendors, confirming work orders were completed properly and efficiently
•	Maintained accurate records, input all calls and messages into CRM, reporting service and product failures and issues to appropriate personnel for further investigation and resolution
•	Completed product testing for new website enhancements and facilitated training on new CRM and regional changes
•	Transitioned three regions and 30K agents to new agent website platform with minimal downtime
•	Handled on average 30 phone calls per day
•	Executed successful product testing activities for new website improvements and delivered training on new CRM and regional changes

eCare Specialist

First Data Corporation

First point of contact for incoming calls, handling 33% of phone calls for team of 8 specialists. 
Played an ongoing role in the rewrite process of on-line adjustments for our clients. Identified and analyze daily reconciliation differences for two executive accounts. 
Actively identified reconcilement issues and initiated process improvements. 
Developed weekly spreadsheets for clients and conducted weekly conference calls. Led, directed and motivated team members, and provided training on various subjects. 
Organized all shipments and training for new locations.  
Followed all security guidelines for inventory in accordance with company procedures and directives.  Conducted bi-monthly conference calls for all new locations.

Customer Service Rep

IT Support ● Customer Engagement ● Onboarding Coordinator ● Advisor ● Project Manager 
15+ Years of Excellence in Risk Management, Root Cause Analysis, Data Entry, Relationship Building

Award winning, motivated, industrious Professional adept in all aspects of Business Support, Solutions and Awareness. Equipped with a diverse and promising skill set, conducive to providing optimal support.
Motivated by strong Values that elude Importance: Honesty, Integrity, Courage, Service and Inclusion.

Awards - Outstanding Service Experience, 2022 - Recipient of 5 Accolades for Job Performance, 2022
Key Skills and Competencies

Optimization ● Risk Analysis ● Interpretive Skills ● Data Confidentiality ● Growth and Trends ● Analytics
Logistics ● Strategic Planning ● Team Collaboration ● Quality Assurance ● Advanced Communication
Distribution Operations ● Meticulously Organized ● Facilitation ● Action Oriented ● Material Handling

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