TriForza

Lead product management, design and research teams working on member, provider and payor experiences for web and mobile.

Director of Digital Products

Delta Dental of Washington

Led multiple teams working on a wide variety of customer and marketing technology products to make it easy and fun for anyone to enjoy the outdoors! Focus areas include creating next-gen customer access, account and profile experiences, rich personalization and smart offer management capabilities.

Director of Product Management

Expedia Group

Led product teams delivering industry-first and compelling user experiences for business customers. Delivered a wide range of products from public APIs, cross-sell/recommendations engine, ad tech, self-service trip management and analytics tools to improve customers' travel program adoption, compliance and ROI.

Amazing opportunity to transform payment and checkout experiences for travel partners (hotels, car rentals, activities, etc.), delivering a complete self-service experience from onboarding to exit. Launched a wide variety of products ranging from APIs, frontend UIs, service design and agent tools, resulting in dramatic improvements in NPS, CSAT, automation/self-service and retention rates.

Sr. Product Manager

MTN Satellite Communications

Product strategy and delivery for pay-as-you-go broadband customers in the cruise line industry.

Product Manager

City National Bank

Digital banking platform strategy and product delivery to transform core capabilities in online and mobile channels for business and retail customers.

Wells Fargo

Self-service product enrollment strategy and delivery for business banking customers. Launched eight products, enabling subscription-based enrollment and management capabilities.

Honeywell

Delivered knowledge management best practice recommendations to improve information collection and publication for the enterprise, and monetization strategies for government and defense customers.

Consultant

Developed benefits realization strategy for a $70B technology company. Constructed financial model to analyze IT program savings exceeding $570M for the aerospace division. Identified $6M variance, proposed seven-year savings schedule and presented strategy to the CFO and CIO.

Sr. Business Analyst

Faye Pollack & Associates

Client delivery of ERP implementations, business process and performance improvement projects. Specific focus on order-to-cash and procure-to-pay functions in a wide range of industries.

I'm passionate about solving tough user problems by launching awesome product experiences. I especially enjoy building out intuitive user experiences for ecommerce platforms and marketplaces, and enabling them for growth and scale.

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.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Graham Kim's Linkedin Analytics

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