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Experienced Facilities and Operations Manager that ensures the efficient and safe operation of the facility. Adheres to deadlines and manages multiple projects with a sense of urgency. Proactive decision-maker who completes projects on-time within budget. Establishes great rapport with employees, management, vendors, and clients. Excellent communication with all levels of management within the organization, the client, landlords and technicians, I am recognized for high integrity, a solid work ethic, and a dedication to providing service excellence. KEY STRENGTHS: ☑ Facility Management: Created pleasant consumer environments that enhance productivity, meeting diverse client needs, while minimizing hazards, and providing a holistic approach to Facilities Management. ☑ Risk Analysis and Mitigation: Led the seamless implementation of industry best practice operations, including disaster recovery initiatives, business continuity plans, and successfully passed the global audit for Dell Technology. ☑ Relationship Management: Strengthened relationships with stakeholders and tenants by acting as the first point of contact for the facility, and delivering innovative solutions tailored to meet diverse customer expectations. ☑ Financial Analysis and Reporting: Met and exceeded safety and service targets, employing strong analytical skills in assessing existing financial performance, future projections, and compliance with contractor agreements. ☑ Customer Service: Recognized for successfully managing multiple events and in-house services, across significant large-scale properties, managing multiple stakeholders, and competing demands with calm and decorum. I am actively seeking new opportunities in Facilities Management or Operations Management.
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