Head of Client Success

How do you keep the customers you worked so hard to win?

Most founders obsess over landing new logos. But what happens after the contract is signed?

Too often, I’ve seen teams burn out during onboarding, customers wait too long to see value, and revenue quietly slip out of the post‑sales engine, slowly but consistently.

I know because I’ve been there.

Years ago, I watched brilliant companies lose customers they couldn’t afford to lose. Teams worked late nights, the product worked, but without systems and alignment, growth felt like sand slipping through their fingers.

And then it clicked for me: Customer Success isn’t a department. It’s a company‑wide growth philosophy.

When every team is aligned around customer outcomes, revenue stops leaking. Growth becomes predictable.

Over the past decade, I’ve led CS transformations across the U.S, UAE, and EMEA.

• 95%+ gross retention
• 120%+ Net Revenue Retention
• 14,000+ users across GCC markets
• $8M in upsells across a $50M strategic account portfolio

I’ve worked with Y Combinator‑backed startups, Series A+ scaleups, and global firms to build post‑sales systems that reduce churn, increase lifetime value, and turn CS into a second revenue engine.

Today, as a Customer Success strategist and international keynote speaker, I help organizations do exactly that.

I speak on turning Customer Success into a second revenue engine, embedding CS as a company-wide growth philosophy, and applying AI in ways that accelerate efficiency without losing the human touch.

🎙 I’m also the co-host of the Middle East’s first CS and Revenue podcast, now listened to in 49 countries, with the U.S, Saudi Arabia, and the UAE leading the charts.

🌸 Outside of work, I’m a mother, a rescue dog lover, and a human rights advocate.

If anything on my profile resonates, let's connect.

To learn more about me, visit →  ivyforero.com

I am so excited to finally share that I am hiring 3 Customer Success Executives as part of the new Customer Success function I am building at Messe Frankfurt Middle East.

This is a great opportunity for someone who loves working with customers, is highly organized, and enjoys being hands-on in fast-paced environments.

You will manage exhibitor relationships end to end, work closely with cross-functional teams, and play a real role in shaping the exhibitor experience across our international B2B exhibitions.

If you are early to mid-career and want to learn how large-scale exhibitions actually operate behind the scenes, this is a powerful place to grow.

If this sounds like you or someone in your network, I would love for you to apply or share.

Excited to build a strong and high-performing team 💓


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Ivy Forero

Head of Customer Success | Keynote Speaker on AI-Powered Growth | Co-host of The Success Revenue Podcast

A year ago, this was just an idea.

A curiosity.
A few conversations.
A belief that there was space for something different.

A human-led, AI-powered podcast where leaders could talk honestly about how AI is reshaping business, without losing sight of people, culture, and leadership integrity.

Today, The Success Revenue Podcast is ranked #28 among revenue podcasts.

I don’t take that lightly.

Not because of the number, but because of what it represents:
• consistency
• depth of conversations
• leaders willing to share what’s actually working
• and a growing community that values both results and humanity

Grateful to every guest who trusted us with their perspective.

Grateful to every listener who keeps showing up with curiosity.

And especially excited for what’s ahead.

Cheers! We are just getting started! 🥳❤️‍🔥

—

View company: The Success Revenue Podcast

We’re grateful to share that The Success Revenue Podcast has been ranked #28 among revenue podcasts 🥳 (thank you Feedspot) 

What started just over a year ago as a passion project has grown into a human-led, AI-powered show exploring how leaders use AI to drive real business results while keeping human impact at the center.

The podcast has featured conversations with founders, executives, and operators from the Middle East and across global markets who are actively building the future of business.

This milestone belongs to our guests who generously share their insights and lived experiences, and to our listeners who continue to engage with curiosity and intention.

As we head into the new year, we’re excited about what’s ahead. Deeper conversations, sharper perspectives, and an incredible lineup of guests already confirmed.

Thank you for being part of the journey. 

We’re just getting started 🔥! 

—

graphical user interface, text, application

You are here.

At the very beginning.
With a full year in front of you.
And more opportunity than you probably realize.

This moment isn’t about rushing.
Or forcing momentum.
Or creating urgency.

It’s about clarity.

↳ Clarity on what you’ve been avoiding.
↳ Clarity on what keeps getting postponed.
↳ Clarity on where your energy actually wants to go.

Because potential doesn’t disappear.
It gets wasted when we stay unclear.

… and there is nothing I dislike more than seeing wasted potential. 

The start of a year is powerful not because it demands action, but because it invites reflection.

→ Better questions lead to better decisions.
→ Better decisions lead to aligned action.
→ Aligned action compounds.

You don’t need to do everything.
You just need to do the right things.

You are here.
And everything ahead of you is still possible.

So much possibility is ahead of us! 🤍🤩

—

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