Equinix

-Manage a diverse portfolio of clients, achieving a 95%+ retention rate while acquiring new accounts, ensuring balanced growth between client retention and business development.
-FY24: 180%. #1 on team. 7 new logos closed.
-Design and architect on-prem, hybrid, and cloud solutions enabling the delivery of cutting-edge technology to meet client-specific needs.
-Mentor and lead cross-functional teams, fostering collaboration and improving project outcomes, resulting in faster ramp-up for new employees.
-Designed AI-driven sales training programs, leading to a 15% increase in pipeline generation and improved sales team efficiency.

Account Executive - Mid Market Field Sales

TELUS

-Exceeded sales quotas by an average of 30% throughout 2022-2023 by applying a mix of inbound and outbound sales strategies in the IT sector.
-Resolved complex IT issues involving networks, equipment, and software, increasing customer satisfaction by 20%.
-Collaborated with sales teams to refine and implement retention strategies, leading to a 15% increase in client retention rates and boosting upselling opportunities by 10%.
-Implemented marketing strategies that significantly improved the customer experience and loyalty, reducing churn by 15%.
-Successfully saved high-risk accounts by leveraging strategic negotiations, resulting in a 5% reduction in overall customer churn and maintaining key client relationships.

Sales and Retention Specialist

CIBC

-Prevented over $1million in potential fraud.
-Kept up with fraud trends and proactively developed strategies to minimize bank losses, reducing chargeback claims.
-Mentored junior team members, ensuring efficient fraud case management and completion of complex cases, which improved team productivity by 15%.
-Educated clients on fraud prevention methods, improving customer satisfaction and reducing repeat fraud incidents by 20%.

Fraud Analyst

Gatestone & Co.

-Provided technical support and resolved 95%+ of customer issues on the first call, ensuring timely and effective troubleshooting across a wide range of consumer tech products.
-Collaborated with team members to resolve escalated cases, leading to a 30% faster resolution time on complex issues and improving customer satisfaction.
-Conducted hardware and software troubleshooting for televisions, receivers, networks, and other devices, contributing to 20% fewer repeat calls and enhanced team performance.
-Promoted additional services through upselling opportunities, increasing customer lifetime value.

Technical Support Specialist

Account Executive @Equinix | LinkedIn Top Voice: People Management | Leadership and Career Development Advocate | Road to 10K🚀

I’m here to spark action, elevate careers, and redefine what leadership means today. Whether it’s through innovative strategies or leadership insights, my content empowers individuals to push boundaries and unlock their potential.

Who am I?

I am Jad Andraos, Sales Executive at a Fortune 500 company and a LinkedIn thought leader in leadership and management. 

In my free time, you’ll catch me taking courses, listening to podcasts, learning new languages, and racing toward new challenges. Welcome!

Taplio

Jad Andraos's Linkedin Analytics

What is Jad talking about?

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Jad Andraos's Linkedin Analytics

What is Jad talking about?

Want to drive more opportunities from LinkedIn?

Jad Andraos's Linkedin Analytics