Northeast Technical Institute "NTI"

•	From FW #25 -FW #50 increased enrollments by 16% over 2021 pace adding hundreds of thousands in tuition revenue. 
•	Negotiated radio advertising rates with 3 of the largest radio groups in Maine; Binnie Media, Townsquare Media and Portland Radio Group. 
•	Worked with radio station groups to provide monthly radio attribution reports to measure efficacy of radio spots, dayparts and frequency. 
•	Formed think tank of radio group executives to work collaboratively on NTI’s core differentiator and brought consistency in messaging to radio listener audiences across Maine and NH.
•	Promoted the Pathstone grant placing displaced farm and agricultural workers into NTI’s CDL-A course offering tuition free.
•	Negotiated and submitted draft agreement with EMERGE CAREER to pilot a program that could deliver over 100 enrollments annually in its CDL-A or B truck driver training program.  
•	Conducted radio interview on WGAN promoting NTI to their listenership. 
•	Negotiated social media and marketing rates with Townsquare Ignite to promote NTI’s program offering brand and non-nonbrand platforms such as Facebook, BING, Google Search, 
•	Created and branded the “Train Maine Initiative” supported by 7 radio stations broadcasting from Portsmouth, NH to Millinocket, Maine.  
•	Worked with city officials in Auburn and Lewiston to identify paved parking areas to expand NTI’s truck driver training footprint. Identified a total of 3 locations for CDL-A and B training. 
•	Wrote radio ad copy for all of NTI’s programs and became the voice on radio. 
•	Conducted internal sales training with NTI’s Admissions Department and removed outsourced provider cutting thousands in expenses.

Director of Student Acquisition / Strategic Initiatives, New Business Development and Partnerships

DeWolfe Consulting Group

•	Work with sales, customer service, and marketing companies to drive customer acquisition and retention, and to streamline workflow processes.  
•	Identify and interview key position hires; provide cultural assessments, improvements, and transformations; train employees and managers on sales strategies and conflict resolution; improve processes and innovation; and conduct SWOT analyses.
•	Draft business plans, raise financing, and consult on acquisitions and business strategy.

Sales and Marketing Consultant

EmpoweringParents.com

($20M marketer, via telephone call center and website, of multimedia programs that deliver practical information to solve problems for parents, couples, children, and families; formerly Legacy Publishing Company)
•	Promoted to lead 200 employees with 9 direct reports (Vice Presidents and Directors of Sales, Finance, Marketing, IT, HR, Operations, Customer Service, Media, Parental Support Line).
•	Doubled profit growth over previous year by strategic goal setting and SWOT initiatives while improving employee satisfaction and benefits.
•	Established department budgeting to control costs, and competitive pay grades and job classifications to reward excellence and retain staff.
•	Returned $1.2M annually to bottom line by reducing major expenses in banking, manufacturing, shipping, fulfillment, legal, merchant processing, telecom, and media.
•	Mitigated potential corporate liability regarding nonexempt employee compensation by retaining outside consultants to conduct Human Resources and Financial Control audits. 
•	Renegotiated insurance policies, decreasing heath care premiums 13% for ~90% employees while maintaining or improving health coverage.
•	Modified 401(k) plan to access best-in-class fund families and enable fund-agnostic advisor.

President

•	Promoted to manage 145 employees with 14 direct reports (Managers of Sales, Customer Service, Collections, Media Acquisitions, Parental Service Line) and to open new location.
•	Spearheaded new 10,000 square foot sales and customer service center: planned design, selected contractors, obtained permits, furnished, and supervised transfer of staff.
•	Led significant cultural transformation initiatives by investing in employee development and leadership training, and holding town halls to increase transparency, resulting in 107% sales growth increase in 12 months, $160K bonus to staff, and Legacy being named a “Best Company to Work for in Maine” (Maine Chamber of Commerce).
•	Developed employee recruitment strategy, utilizing $225K annual recruiting budget to augment number of inbound agents resulting in increased call handling capacity and revenue, and implementing online sales applicant screening (incorporating Meyers Briggs personality testing) to more effectively and efficiently hire high-performing sales agents.
•	Oversaw multimillion-dollar advertising budget for radio and television infomercials: grew media investment 467% in 6 months, grew contingency-based revenue channels 59%, and saved $160K+ agency fees by eliminating outsourced media involvement.

Executive Vice President

•	Managed 150 sales and customer service agents.
•	Achieved 15% sales increase in flagship product (The Total Transformation Program, helping parents manage challenging behaviors in their children) and 85% increase in companion upsell through more effective sales staff recruitment and training.
•	Added $1.4M annual revenue by increasing support line services trial and subscription pricing $10 without adversely affecting sales performance rates. 
•	Increasing sales headcount from 19 to 75 in 60 days.

Sales Vice President

Majestic Mountain Entertainment, LLC

(Social networking / on-line gaming platform to teach financial literacy to young adolescents)
•	Raised $350K seed capital from private investors to develop and architect prototype.
•	Created blue ocean strategy that supported progressive online platform utilizing innovation and gaming to deliver edutainment to engage and teach financial literacy to adolescents. 
•	Organized and coordinated diverse group of professionals to develop on-line platform, website, and repository, which stored 3 years of research and development work.
•	Developed and promoted platform by working with legislators, educators, bankers, and influencers (e.g. UPromise CEO; Virgin Money CMO, Bank of Montreal CMO, Harris Bank CMO, TD Bank Board Chairman, Senator Patti Murray, Maine Educational Commissioner). 
•	Obtained endorsements from National Middle School Association, National Association of Secondary School Principals, Centre for Financial Education of Canada, and others.

Long Pond, LLC

•	Acquired real estate land and properties, worked with engineers and planning boards to gain local town approvals and obtain permits, served as general contractor for custom residential new home building and renovations, and sold properties at significant increase.

PowerTel Marketing Group (dba Great Falls Marketing)

($20M telemarketing, customer service, and marketing services company for nationally recognized brands who advertise direct to consumer on radio, television, and internet)
•	Grew from 25 employees in one location (Auburn) to 325 sales and customer service agents and 25 operational staff in 2 locations (opened Augusta office 2002), and managed 5 direct reports (Directors of Sales, HR, Client Services, Quality Control, Customer Service).
•	Increased revenue 365% and profit 32% during 5-year period (100%+ YOY growth). 
•	Established and managed long-term relationships and strong partnerships with 30 client companies (15% long-term success rate for onboarding new clients).
•	Developed proprietary online Sales Agent screening platform with 150 questions related to needed personality attributes, improving hiring and enhancing sales performance 22%. 
•	Presented at trade shows to negotiate with radio and TV stations regarding advertising.
•	Led TeKdata acquisition (on-premise order management provider), and implemented TeKdata platform to manage orders; and led Affordable Office Resources acquisition. 

Led company through acquisition to private equity after just 37 months of operation.

Talk America, LLC

($50M+ direct-to-consumer telemarketing company with inbound and outbound capabilities)
•	Led 800+ full and part-time sales and customer service agents with 14 direct reports (Managers of Sales, Training, Customer Service, Quality Control, Media Buyers).
•	Reduced operational expenses 9% by implementing procedural changes (e.g. outsourcing collections, adding applicant screening to decrease HR hours).
•	Decreased product returns and cancellations 16% (saving $2.9M+ annually) by implementing in-depth quality assurance program.
•	Boosted annual revenue 300% by coordinating product development, product management, and media buying (negotiated with 500+ radio stations for unsold air time).
•	Increased top-line revenue $6M and reduced agency commissions $800K by implementing national revenue sharing program with radio and television stations.
•	Hired as Inbound Sales Agent, promoted to Director of Media, promoted to Director of Strategic Initiatives, and promoted to Director of Sales.

Director of Sales

Consultative sales & marketing leader with 20+ years of experience recruiting, training, and managing sales, customer service, and marketing teams.  Led companies up to 800+ people with $100M+ revenue quotas. Exceeded revenue quotas YoY throughout career. Expertise motivating teams to surpass ambitious sales goals; creating conflict-free, positive work cultures; managing new product launches; and exceeding customer expectations. Proven track record developing and implementing innovative sales, marketing, operations, hiring, and training strategies to optimize efficiency, drive market share, reduce costs and maximize profitability.

Specialized in: 
- Consultative sales
- Sales and retention strategy
- Professional coaching & mentoring
- Team building & talent acquisition
- Change Management 
- Sales Management and Leadership
- New Business Development, meeting or exceeding sales quotas 
- Contract negotiating
- Scaling Sales Professionals to meet business demand 
- Strategic planning and goal setting 
- Project management and budgeting 
- P&L level responsibility 
- Leading cultural improvements and transformation
- Relationship building
- Business planning 
- Conflict resolution, mediation & high impact interventions

CONTACT: DeWolfeJimN@gmail.com

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