Hawk Studios

Founder

McGee Productions

Film Director

International Speaker / Leadership

Austin Macauley Publishers Limited

Author of Leadership Lessons Inspired By a 6 Year Old

Author

Abstract Publications

Konica Minolta Business Solutions U.S.A., Inc.

- Manages the RA (Resolution Attainment Team- T2) printer technicians.
- Responsible for Hiring new staff.
- Performs coaching and manages a staff of 10 in NJ and CT
- Executes process improvement and productivity gains to the call center
- Establishes and executes the training needs for all direct reports
- Monitors the daily interactions of all personnel so they are successful in their roles and career paths.

Call Center: Managed Help Desk: 10,000 Calls Per Month Center

Manager, Technical Support (SSD)

•	Organizes and supervises the activities of Chapters within their district, to ensure compliance and consistency with HDC Bylaws, the Operational Manual, Procedures and best practices, resulting in a quality chapter experience across their district chapter group.
•	Reports to assigned RVP and collaborate to keep the Board of Directors advised of health of chapters in their District
•	Regularly communicates with the Chapters in their District to help determine best process for regular calls
•	Keep abreast of the activities and health of chapters in their district
•	Discuss best practices
•	Ensure consistency in chapter operations

District President - Area 3

Essential position functions
·	Leads chapter meetings and/or assigns to other officers to lead meetings
·	Ensures regular review of chapter bylaws, including adherence as well as on time submission of chapter deliverables.
·	Ensures officer positions are held by engaged individuals 
·	Represents the chapter on all official matters
·	Takes steps to ensure that all officers abide by HDI’s LC Policies & Procedures Agreement
·	Hold regular board meetings
·	Fill in for other officers as needed
·	Make an effort to attend and encourage other officers to attend the annual Officers’ Summits
·	Represent the IT service and technical support industry in a knowledgeable and professional manner
·	Foster growth and mentor other officers

President

The Local Chapter VP of Social Media is responsible for the management of the chapter’s website and partners with the Local Chapter President for management and maintenance of Linkedin groups and Twitter accounts.   http://www.cthdi.org

The Local Chapter Officer Vice President of Communications provides HDI with a copy of all announcements, newsletters, and other materials that are produced and distributed by the Chapter or on behalf of the Chapter.

VP of Social Media

The Hartford

- Managed 16 Reports from Hartford, CT, San Antonio, TX and Remote technicians.
- Provided FCR reduction to the call center
-Improved morale; creation of Employee of the Month Program.

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