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Strategy & Business Operations Leader setting organization’s vision and scaling it to the next level of strategic growth. Builder, integrator, and cross-functional change agent with expertise simplifying the complex to operationalize revenue on a global stage. Successful leading transformations, establishing strategies, designing processes, and executing programs to enable growth. Adept at coaching and partnering across organizations with rigor and agility. Accomplished decision maker lacking ego, motivating talent, and leading with positive energy. Leadership Achievements: * ORGANIZATION BUILDING – Led business operations to stand-up multiple new business units/functions for global companies. For ETS, I organized and directed the Global Marketing and Innovation group (~250 people) and for Equifax the $800M Sales Consulting organization (~200 people). Set and executed against strategies through data-driven analysis. Oversaw systems and processes, leadership teams, OKRs and performance management. * TRANSFORMATIONS – Executed transformation for all teams throughout a $1.6B business, establishing structure, processes, compensation and GTM strategies across Product, Technology, Operations, Data & Analytics, Customer Success, Sales and Sales Consulting. * GROWTH STRATEGIES – Developed and implemented the long-term strategic planning process for Snap Finance. Partnered with Honeywell CEO on 5-year strategic plan for 30+ BUs in a $5B portfolio. Instituted M&A criteria resulting in acquisition. * BUSINESS TURNAROUND – Turned around a $28M business with $500K margin experiencing margin/revenue erosion. Over 3 years grew to $36M, holding costs flat at $27.5M, resulting in 23% margin. * GLOBAL ACUMEN – Drove pricing process transformation across 20+ pharmaceutical sites with thousands of products globally for the $2B Catalent Pharma Solutions, managing 20+ pricing leaders across 5 continents. * PEOPLE - Pitched/pioneered video-based recognition program enabling awards and peer recognition, increasing employee engagement 30%. Launched sales consulting knowledge management and expertise enablement programs. * CRISIS MANAGEMENT – Directed customer business retention and communication strategy after Equifax’s 2017 security breach, protecting revenue/profitability and maintaining customer relationships.
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