EQ, Applied

We teach you how emotional intelligence works in the real world--and provide a practical set of tools that help you make emotions work for you, instead of against you.

For example, how to:

-Transform your strongest emotions from a destructive force to a power for good
-Use knowledge about the brain and the way it works to help shape your emotional habits
-Get the most out of the feedback you receive—whether positive or negative
-Deliver feedback in a way that others are likely to benefit from
-Use empathy to help you (and keep it from hurting you) 
-Cultivate and maintain deeper, more meaningful relationships
-Protect yourself from those who want to use the principles of influence to harm or manipulate you and others

EQ Applied is the real-world approach to emotional intelligence you've been searching for.

Founder

Inc. Magazine

In my weekly column, I use fascinating research, breaking news and personal stories to teach you how to make emotions work for you, instead of against you.

Columnist - Best Practice

Frontdoor

Served on the advisory board of Frontdoor, a minority-owned tech startup that worked hard to revolutionize the real estate industry.

Advisory Board Member

LinkedIn

Named one of LinkedIn's Top Voices in the field of management and organizational culture three years in a row.

Top Voice

INSIGHT

INSIGHT's goal is simple: 

Help clients to understand the power emotions play in their everyday lives, and learn to harness that power effectively.

Principal

WTBTS

In 13 years with WTBTS, my responsibilities included the following:

Supervisor in various departments at the printing and publishing headquarters of WTBTS. Our team successfully completed over a thousand publishing projects in dozens of languages, reaching a truly global audience

Assisted in coordinating and directing activities of over 400 traveling representatives in various areas of the United States. Also contributed to extensive research, policy writing and official communication to branches in over 100 countries

Additionally served as a speech writer and official representative of WTBTS, delivering speeches to tens of thousands of people of various ages, cultures, and backgrounds

Various Management Positions

Architectural Graphics, Inc.

Produced and revised mechanical drawings for sign manufacturing and installation--with style.

Draftsman

Cal'z Pizza

I'll always be thankful to the pizza shop 5 minutes from home for giving me my first real job. 

Here I was able to see how classroom business theories like competitive advantage, supply and demand, and the Pareto principle work in the real world. 

Additionally, I learned how to properly mop a floor and quickly reach multiple destinations by car--without the assistance of a smartphone or satellite aided navigation. (It was 1996.)

And I earned the right--once and for all--to tell others that at 18 years of age, I began my career as a professional driver.

Delivery Driver

I write weekly on the topic of emotional intelligence, with a focus on real-life examples and practical application. Over a million people a month read my Inc.com column, and my work’s been published by TIME, Business Insider, and Forbes, among others. 

I'm also the author of "EQ Applied: The Real-World Guide to Emotional Intelligence," which uses fascinating research, modern examples, and personal stories to illustrate what this quality looks like in the real world--and teaches you how to make emotions work for you, instead of against you.

Fresh. Krispy Kreme. Doughnuts. 

...at McDonald's?

The two chains announced yesterday that the two iconic brands would be expanding their partnership, with Krispy Kreme doughnuts available in participating McDonald’s restaurants nationwide by 2026.

Both McDonald’s and Krispy Kreme used the same press release to make their announcement, leading with this first line: 

Krispy Kreme to provide fresh doughnuts daily at McDonald’s restaurants nationwide.

Let's focus on just three words:

Fresh doughnuts daily.

The reason why these words are remarkable has to do with Krispy Kreme’s history.

In 2006, Krispy Kreme was dying. The company was cash flow negative, while facing billions of dollars in lawsuits with hundreds of millions of dollars in debt. Employee turnover was over 20 percent. It was under investigation by the Department of Justice due to shady accounting practices, and worst of all, same-store sales were declining dramatically.

During this time you might have noticed that Krispy Kreme doughnuts were ubiquitous: You could find them in several different types of grocery stores, even in gas stations.

But these doughnuts were sold wholesale. In terms of quality, freshness, and taste, those packaged products were much different from the doughnuts you'd get when buying directly at a Krispy Kreme store.

Over the next years, though, the company would embark on a major turnaround, starting with its distribution model. Let's see what you can learn from the change, along with the company's new partnership. 

#krispykreme #mcdonald's #sales #distribution #howtosell

Justin Bariso

inc.com • 2 min read

With 3 Short Words, McDonald’s and Krispy Kreme Just Made a Brilliant Announcement

Bluey is the BEST. SHOW. ON. TV.

So, when I saw the season finale dropped on Sunday night, I knew I'd have to watch with my girls on Monday. This despite the fact that we just returned from vacation...and we have out of town guests coming...and the work was piling up.

But I knew pushing work aside for a few hours to spend time with my girls was a decision I wouldn't regret.

And it's a privilege I'm thankful for.

In the past, people often started working for themselves because it was in their blood to start a business. Or, they wanted to make more money, despite the grueling schedule it often took to do so.

But over time, the reason many persons pursue entrepreneurship and solopreneurship has shifted:

Many of us work for ourselves, not to earn more or accomplish more from a professional perspective.

Rather, we work for ourselves for the freedom it provides.

Freedom to pursue our passions.

Freedom to take a long lunch break, or go on a walk, or take an afternoon nap when we feel like it.

Freedom to break free for a game of basketball...Or, yes, freedom to watch the season finale of Bluey with my girls as soon as possible.

Truth be told, I never planned on starting a business. It's something I just kind of stumbled upon.

But now that I have, I can't imagine ever going back to being an employee. I can't stomach the idea of asking for permission to do any of these things.

No, business ownership isn't perfect, and it isn't for everyone. But in a world that seems busier than ever, and where there is no end to what others say we SHOULD be doing, it offers freedom to do what we COULD be doing.

Freedom to do what we wish we were doing.

And of all the lessons I've learned from Bluey, that just may be the best one of all.

#bluey #thesign #emotionalintelligence #eq #eqapplied #MakeEmotionsWorkForYouNotAgainstYou

inc.com • 3 min read

I Ditched Work to Watch the Bluey Season Finale With My Kids—and It Was Glorious

Caitlin Clark sat alone, enjoying the moment.

Clark and her team, the Iowa Hawkeyes, were Final-Four bound for the second year in a row. They had just defeated the LSU Tigers—the team who denied them of last year’s championship. And once again, Clark completed another historic performance, scoring 41 points and logging 12 assists in 40 minutes played.

A short time later, Clark would face the media for a postgame interview. A reporter asked her if revenge was on her mind as her team faced LSU for the second year in a row.

“To be honest, no,” replied Clark. “It’s not about last year. You worry too much about the past, you’re going to get caught up in that. It’s about being present. Being where your feet are. Don’t worry about being in the Final Four. Be in this moment…That’s what’s going to allow you to win 40 minutes, and that’s exactly what we did.”

There’s a great lesson here for anyone interested in emotional intelligence, the ability to understand and manage emotions in order to reach a goal. And Clark summed it up in just four words:

Be in this moment.

Why is this simple, four-word phrase so significant? And how can it help you to build and use emotional intelligence in your work life? Let’s discuss two simple takeaways for you and your business.

(Read more in today's column.)

https://lnkd.in/e6fNhYVS

#leadership #management #EmotionalIntelligence #FinalFour #basketball #Iowa #Hawkeyes #CaitlinClark #eq #eqapplied #MakeEmotionsWorkForYouNotAgainstYou

In Just 4 Words, Iowa Basketball Superstar Caitlin Clark Taught a Brilliant Lesson in Emotional Intelligence

Whoops, he did it again.

Less than four minutes into the Golden State Warriors game against the Orlando Magic game on Wednesday, Warriors star Draymond Green was ejected—for the fourth time this season—after arguing with, and subsequently cursing out, a referee. 

His superstar teammate, Steph Curry, was visibly emotional, at one point even apparently being brought to tears.

“We know how important…this part of the season is,” Curry said in his postgame interview, when asked about the moment. “We don’t want to have self-inflicted wounds.”

But it’s what happened after that emotional moment was remarkable.

Curry got his emotions under control. He played hard. He got his teammates involved. And although he struggled shooting the ball for much of the evening, he hit two key shots down the stretch that essentially sealed the win for the Warriors.

All of this was possible because of one thing: 

Curry refused to dwell on negative emotions. Instead, he used them as a catalyst.

Why is dwelling on negative emotions so harmful? And how can you avoid doing so, and instead make negative emotions work to your advantage? 

Let’s answer those questions and see how you can apply these lessons in your own life. 

#leadership #management #emotionalintelligence #goldenstate #warriors #stephcurry #eq #eqapplied #MakeEmotionsWorkForYouNotAgainstYou

His Teammate Got Ejected for Cursing at a Referee. Steph Curry’s Response Is a Brilliant Lesson in Emotional Intelligence

"All I have to say is, the revenge tour is over."

That's what South Carolina point guard Raven Johnson said on the podium yesterday, after the South Carolina Gamecocks defeated the Iowa Hawkeyes for the Women's Basketball NCAA National Championship. The victory was especially sweet, considering Iowa and its star Caitlin Clark ousted South Carolina in last year's Final Four.

But there's a bit more to this story.

You might remember a viral moment from last year's Iowa-South Carolina game: At one point, Clark refused to guard Johnson from behind the three point arc. Clark even looked away from Johnson, making a hand gesture that in basketball culture is basically sign language for, "I'm not worried about you making a shot from out there."

An embarrassing moment like that could destroy a player's confidence. But Johnson didn't allow that to happen. Instead, she used the moment as motivation.

"What happened last year was the best thing that happened to me because I got in the gym and worked on my weakness," Johnson said in a recent interview. "I think it put a chip on my shoulder to just get in the gym and get better. Improve on my game, improve on who I am."

Beyond that, though, it also inspired Johnson to double down on her ability to defend Clark.

Last year, Clark torched South Carolina for 41 points. At the beginning of yesterday's game, it looked like she was on pace to better that, as she scored 18 points in the first quarter alone.

Then, Johnson stepped in.

"When the game started, they started with a 20 point lead," Johnson said. "I was asking coach, like, 'let me get her, let me get her.'"

Johnson said that she took what happened last year personally. That motivated her to take 200 three point shots a day in practice. It also moved her to watch film of Clark, studying her moves.

"I was ready for her," said Johnson.

And ready she was. Clark clearly struggled as Johnson served as her primary defender for the rest of the game, scoring only 12 more points with an inefficient shot completion of 10 for 28. Additionally, Johnson tallied two blocks and four steals, including a clean pick of Clark's pocket that led to a layup putting the Gamecocks up by three to end the half.

I've studied countless elite athletes and businesspeople over the years, and when it comes to mastering emotions and leveraging them to your advantage, one lesson keeps coming out loud and clear:

Emotionally intelligent people experience negative emotions like everyone else. What sets them apart is their ability to bounce back from those emotions, and turn negative feelings into a catalyst for positive results.

(Read more examples of this vital lesson in today's column.)

#FinalFour #management #EmotionalIntelligence #ncaa #basketball #resilience #eqapplied #MakeEmotionsWorkForYouNotAgainstYou

Last Year, Iowa Star Caitlin Clark Disrespected Raven Johnson in the Final Four. Johnson’s Response Is a Master Class in Emotional Intelligence

Your playlist may be more valuable than you think.

Research has long indicated that music has the potential to boost concentration and performance on cognitive tasks such as writing or spatial reasoning, and that music can also be a powerful tool for emotional regulation. Now, researchers from New York University Tandon School of Engineering have begun to show how these two principles may work together.

"Maintaining a proper level of cognitive arousal [also known as 'intensity of emotion'] may result in being more productive throughout daily cognitive activities," writes Rose Faghih, Associate Professor of Biomedical Engineering, along with her associates who coauthored a new study analyzing how music choices influence productivity.

Faghih and her colleagues found that listening to exciting music enabled five out of six participants to register higher performance on cognitive tasks. But the study is interesting because it was inspired by the Yerkes-Dodson Law, a little known law of psychology designed to model the relationship between stress and behavior, developed over a hundred years ago.

And while this study is new with a small sample size, it actually builds on previous neuroscience research that analyzed the influence of background music on participants' emotions and performance.

What is the Yerkes-Dodson Law, and how does it relate to previously published neuroscience research? And more importantly, how can all of this knowledge help you? 

To answer these questions, let's dive more deeply into the research and see how you can put these learnings to work.

(Read more in today's column.)

#productivity #management #EmotionalIntelligence #neuroscience #eq #eqapplied #MakeEmotionsWorkForYouNotAgainstYou

inc.com • 4 min read

Neuroscience and a Little-Known 100-Year-Old Law From Psychology Says 1 Simple Habit Can Boost Brainpower, Productivity, and Performance

Sing us a song, piano man...uh, please?

Imagine the following scene: You're a huge Billy Joel fan, and you've been enjoying an amazing concert on television--Joel's 100th show at New York City's famed Madison Square Garden. You're at the absolute emotional climax as Joel plays the final song of his set, his most famous: Piano Man.

Then, as you're singing along, right in the middle of the song...

The screen suddenly fades to black, followed by the beginning of the nightly news.

That's apparently what happened to countless viewers across the eastern and central parts of the U.S. on Sunday night. Apparently, there was a special report after the Masters that "wasn't accounted for by the powers that be," according to Evan Closky, Sports Director for CBS affiliate 10 Tampa Bay.

Immediately, Billy Joel fans took to social media to blast the network. "Evidently, CBS was no longer in the mood for a melody," wrote sports media news site Awful Announcing on X.

The worst part of this debacle, though, was what happened next. Instead of apologizing, or giving an alternative way to view the end of the concert, CBS did nothing. As in, their social accounts remained completely silent.

What can businesses learn from CBS's major fail? And how can you apply those lessons to your own business? Here are two major takeaways:

1. Monitor social media, especially during a launch.
2. Don't just apologize. Fix it.

Read more details about how to apply these lessons to your own business in today's column.

***

What do you think: Did CBS completely mishandle this situation—and miss a major opportunity in the process? 

Look forward to reading your comments.

#leadership #management #billyjoel #pianoman #emotionalintelligence #eq #eqapplied #MakeEmotionsWorkForYouNotAgainstYou

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