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Transforming Healthcare Through Product-Driven Technology Leadership As Chief Information Officer and Chief Information Security Officer at Delta Dental, one of the nation's leading dental insurance providers, I drive product strategy and innovation through advanced analytics, AI, and digital experience platforms, serving over 2.5 million members. My focus extends beyond traditional IT operations to product-centric leadership that delivers measurable business outcomes and customer value. 💡PRODUCT-DRIVEN CIO APPROACH: I've transformed our technology organization into a product-focused engine for business growth. This includes building our enterprise AI practice from the ground up with governance frameworks, strategic use case prioritization, and measurable ROI delivery. I've migrated our legacy data warehouse to Google Cloud Platform, which has accelerated our analytics and ML product capabilities while maintaining platform availability. 🎯 STRATEGIC PRODUCT ACHIEVEMENTS: ✅ Built an enterprise AI practice with a governance framework and strategic use case prioritization ✅ Established analytics center of excellence driving product innovation across underwriting, sales, and operations ✅ Led cross-functional teams to deliver integrated data, reporting, and analytics solutions across all business lines ✅ Introduced secure API architecture while maintaining HITRUST certification and zero security incidents ✅ Transformed IT into a consultative product partner, rebuilding stakeholder relationships and developing long-term growth strategies 🔬 LEADERSHIP PHILOSOPHY: I champion a contrarian approach to technology leadership: most digital transformation initiatives fail not because of technology, but because organizations optimize existing processes instead of creating new value. My product-centric methodology emphasizes customer experience, cross-functional collaboration, and outcome-focused innovation. 🤝 INDUSTRY ENGAGEMENT: Currently serving on the Executive Advisory Board at Fluent Dental, guiding product development and technology innovation for emerging dental technology platforms. Active thought leader in healthcare product strategy, AI governance, and digital transformation. I'm passionate about driving human-centered solutions that extract value from technology to benefit our company, external partners, and most importantly, our customers. My focus remains on harnessing innovation through product leadership and strengthening strategic relationships to maintain Delta Dental's position as a leader in the industry.
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