Tria Federal (Tria)

IT Project Manager

SAIC

Contract for GSA. Manage local support tier II help desk of 15 with ITSM. Allowing users to work from anywhere at anytime. Currently supporting iPhones, iPads, Droids, Windows 7,  Google mail, drive and hangouts, and TCP/IP, VPN, VDI, Citrix, ITSM using Service Now. I continue to be a leader and an analytical decision maker with excellent problem-solving skills.

IT Consultant/IT Project Manager

AAC Inc

Contract for GSA. Manage local support tier II help desk of 15. Doing more with less. Currently supporting iPhones, Droids, Windows 7, XP, Google mail, drive and hangouts, and TCP/IP. An analytical decision maker with excellent problem-solving skills

Catapult Technology

Contract for GSA. Manage local support tier II help desk of 20.  Managing multiple modes of access for more than 2,500 users. Currently supporting some Lotus Notes (previously 4, 5, 6) 7 as well as Blackberry devices, Droid devices, IOS devices,  IBM Lotus Instant Messaging and Web Conferencing (formerly called Sametime) 6.5.1 and Lotus Team Workplace (formerly called QuickPlace), Windows XP, and TCP/IP. Analytical decision maker with excellent problem-solving skills

Senior Network Engineer/IT Project Manager

Computer Science Corporation

Contract for GSA. Upgrade server from R5 to ND6. Upgrade users from R5 to ND6. Resolve mail file, application database and mail server errors supporting over 3600 users.  Maintain, document, and test all procedures related to Domino Administration and mail infrastructure. Resolve interoperability problems to obtain operations across all platforms including e-mail, files transfer, and the like. Configure systems to user environments. Support acquisition of hardware and software as well as subcontractor services as needed. Install and trouble shoot Blackberry devices for 400-1000 users. Coordinate with other teams for successful installation. Frequent internal and external customer contacts. Work under only general direction. Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives.

Network Administrator

Unisys

Contract for GSA. Upgraded users from R5 to ND6.  Upgraded users from R4 to R5.  Involved in the planning of new hardware implementation and disaster recovery procedures for the email infrastructure. Maintained the GSA Public Address Book of 17,500 users, which includes creating, deleting, recertifying and renaming users, groups and servers.  Advised national regions on Notes Administration for regional service.Resolved mail file, application database and mail server errors.  Assisted in administering QuickPlace server and sites. Maintained, documented, and tested all procedures related to Domino Administration for the GSA mail infrastructure.  Configured systems to user environments. Supported acquisition of hardware and software as well as subcontractor services as needed.

Network Design Engineer

OAO Corporation

Contract for The World Bank Washington, DC. Promoted from Lotus Notes Help Desk to SAP general Help Desk after two months.  Promoted from SAP general Help Desk to Tier 2 Materials Management, Accounts Payable, and Travel Modules. Lead team oriented trouble shooting and problem analysis such as printing in Calendar, file sharing, logging on, e-mail, adding location documents and performance issues on workstations of about 11,000 users. Administered and resolved World Bank staff Lotus Notes issues which includes replication, new workstation setup, remote access, and numerous other World Bank specific problems relating to agents created for use at the World Bank.  These agents included Out of Office, Delegation profile, Personal profile and Automated archiving.

Network Analyst

Carlson Restaurants Worldwide, T.G.I. Fridays

Responsible for sales increases, labor cost, and guest happiness. 
Worked in Windows NT Workstation and Server environment.  
Solved all computer-related problems. Worked with Computer Help Desk.  
Managed a staff of 83. Annual sales of 5 million.

Manager

Boston Market

General Manager of home-style restaurant and caterer. Annual sales 
of 1.1 million. 
Managed staff  of 22. Responsible for all aspects of the store including 
profit and loss. 
Solved all computer-related problems.

General Manager

Domino's Pizza

Manager-in-Trainig program. Ran shifts. Hosted small promotional events. Managed a staff of 10-15.

Manager-in-Training

I am a IT Project Manager with over 15 years of experience. I have managed teams from 10 to 22 people and have been supporting the US government for over 10 years as well. I implement strategic solutions to achieve the best ROI for my customers. 

Specialties include: Windows 10, Android and IOS mobile devices, Notes Network administration and some database development. #Cloud #Mobile #Wireless #government liason #project management #IT project management, #ITSM, #PMP, #CISCO #Contractmanagement

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