Instructional Designer

Bloomin'​ Brands, Inc.

I'm an Instructional Designer where I support the Bloomin' Brands Casual Dining Restaurants (Outback Steakhouse, Bonefish Grill and Carrabba's Italian Grill) with their learning and development requirements. I get to work with amazing stakeholders and SMEs to design and develop asynchronous, synchronous and blended learning solutions that enhance the performance of our employees. Sometimes I get to travel and facilitate learning solutions which is another skill I enjoy using.

Bisk

I'm a Learning Experience Designer and I collaborate with university faculty, Subject Matter Experts and corporate clients to deliver memorable, meaningful and motivational educational solutions. I apply instructional design theory, technical skills in digital authoring tools, and industry best practices to design online learning courses. I get to work with talented media, copyright, development, marketing, partnership and enrollment team mates to provide best in class student experiences.

Learning Experience Designer

I am an Associate Manager of Enrollment Services at Bisk. I represent the Villanova University College of Professional Studies and focus on developing junior enrollment representatives through classroom instruction, hands on application of learning and side by side coaching to develop their skills. I have created engaging classes such as Personal Branding, International Best Practices, Effective Listening, Overcoming Objections, Identifying Ready Signals, and Validation of Enrollment Intent. The end result is a confident and competent team mate who can guide their prospective students through the enrollment process while being Bold, Humble and Remarkable!

Enrollment Manager

I must listen, recognize, and understand the educational needs of prospective students in order to provide them with the proper educational solution to suit their needs and goals. Assist new students through the enrollment process, assisting with applicable paperwork and processes utilizing a student-focused mentality. Conducts all activities in accordance with the highest level of ethical standards. Adhere to all state and federal accreditation and college rules and regulations regarding student enrollment.

Enrollment Representative

Cyprexx Services

Manages residential properties that are in the pre-foreclosure phase and through the foreclosure process. Ensures that properties are secured and maintained in a timely manner. Negotiates vendor bids and submits them to clientele for approval. Handles inquiries from third parties to provide information and resolves issues. Completes assigned projects from management as required. 

Ranked second out of six High Risk coordinators within the first 4 months of assignment. 

Detailed by senior management to handle overdue winterizations, resolved over 60 problem assignments within the first two weeks of the tasking. 

Recognized by management as versatile and flexible, assignments varied across different client teams, supporting departments to high profile projects based on company needs.

Preforeclosure Coordinator

USAA

Investigated, evaluated, negotiated and adjusted low to moderately complex auto claims presented by or against insureds to confirm coverage, determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Worked under direct supervision to perform routine work assignments and problem resolution. Recognized life events, understood member's needs and provided advice in order to deliver appropriate solutions to the member.

Acknowledged for setting a 93% preferred automobile inspection rate for 2014.

Maintained a 83% call availability rating and exceeded the published standard, ensured I was ready to assist members with their inquiries.

Insurance Adjuster

US Army

Served as a Cavalry Scout, Vehicle Gunner and Commander, Section Leader, Platoon Sergeant, Instructor, Teach Chief, Research and Development Advisor, Operations NCO and Operations Sergeant Major in Cavalry, Science and Technology, and Training organizations over a 20 year span. Served in domestic and international locations in peace time and in times of conflict. Led, trained and mentored subordinates and collaborated with partner and allied personnel to accomplish difficult missions in challenging conditions.

Soldier

I'm an established Instructional Designer, Retired Soldier, Husband and Girls’ Dad. I’ve worked in corporate and higher education organizations as an ID and am venturing out on my own as a contractor. I’ve lived in many different places around the world and have built relationships with people from many different cultures. I enjoy spending time with family and friends, hiking, running and exercising. One day soon I plan to travel and work simultaneously so I can do all the things I love. 

I really love working with others and enjoy working in a cross-functional, team environment. Some things I've done in the past are instruction/training, operations management, research and development, business management and coaching.

I'm definitely open to connecting with and learning from other professionals. However, if you're going to try to pitch me something, if you're a FOREX or Bitcoin person or a pretty person who works for Estée Lauder...You. Will. Get. My. Side. Eye.

Taplio

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