Comerica Bank

Effectively providing human resource talent acquisition consultative support to an assigned business unit by being a strategic advisor providing overall talent acquisition direction and execution.

•Candidate generation - Lead active sourcing and recruiting for qualified candidates utilizing various source tools, processes, and strategy.
•Assessment Management - Screening qualified candidates to assess for basic qualifications as w3ell as to assess experience and competency fit.
•Candidate Management - Lead the successful execution and delivery of the full life cycle recruiting services for candidates.
•HR Partnerships - Conduct regular update meetings with HR Consultants to identify future needs and share information.

Talent Acquisition Consultant, AVP

•Managed team of 13 operations processors that services traditional commercial loans and SBA portfolios. 
•Created and documented a business partner satisfaction plan for the SBA group.
•Point of contact for escalations from business partners.
•Analyzed monthly productivity results.
•Ensured team executes all post-closing servicing activities for assigned cost center portfolios.
•Coordinated research / explanation of $300K in differences we are carrying from the Cares Act from 2020.
•Supported the implementation of a new workflow tool, which completely changed how we receive work.
•Created a cross-training plan for the SBA functions in preparation of SME retirement.
•Implemented a capacity planner and maintains a workforce capability matrix 
•Oversaw compliance training to ensure team completes by due date.
•Lead the team to meet established Service Level Agreements monthly.
•Hired, motivated, and trained high performing staff.

Commercial Loan Servicing Manager, Assistant Vice President

AVP, Research & Balancing Manager, Cash Vault Services (2019 – Present)
•	Developed consistently changing COVID-19 alternative work arrangements and schedules.
•	Supervised daily tasks for a team of 14; provide coaching, development, direction, and training.
•	Improved surprise cash count processes by 35% resulting in more efficient onsite audits.
•	Managed employee performance, including human resources (HR), attendance, and PTO calendar.
•	Managed terminal balancing functions including ITM and ATM cash loads and replenishments; ensure 300+ machines are properly serviced for high-volume days.
•	Provided cash-services support to 400+ banking centers and treasury management (commercial customers).
•	Reviewed critical tasks to ensure coverage by a minimum of 2-3 employees.
•	Collaborated with internal business partners on banking center/commercial cash orders and issues.
•	Worked with cash supplier to resolve complex issues; ensure service failures/claims are paid within the SLA of 95%.
•	Created, implement department processes: huddles, one-on-one meetings, team meetings, and events/outings.
•	Led and managed a variety of 10 core department projects.
•	Managed risk by participating in and ensuring monthly self-audit reviews are completed.
•	Traveled to conduct surprise cash counts at various vendor locations.

Cash Service Manager - Assistant Vice President

Manager and New Hire Onboarding
•	Coached, managed 6 team leads and 16 customer service representatives: daily referrals and sales activities.
•	Managed team of 14-18 customer contact, mail, and social media agents.
•	Monitored agents’ calls, reviewed email responses, and answered social media posts.
•	Wrote, delivered mid-year and annual performance reviews.
•	Coached team on quality results and phone stats: call waiting, calls in queue, wait time, hold time.
•	Performed change management (elimination) of email team through C3 call center transformation. 
•	Managed 5-6 weekly new hire progression programs: badges, ID, accounts, regulatory training.
•	Provided positive, thorough employee experience through detailed new hire onboarding process.
•	Ensured new hire corporate orientation and regulatory trainings were completed in timely fashion. 
•	Welcomed new hires; conducted department orientation. 
•	Improved new hire onboarding experience; streamlined new hire activities; ensured timely movement throughout the process; 40-75 new hires were managed annually through this process.

Customer Contact Center – Assistant Vice President - Manager & New Hire Onboarding & Processing

Career Glow LLC

•      Conduct initial intakes to assess client’s goals, talents, skills, and educational levels. 
•	Facilitate skills assessment; provide one-on-one client career planning.
•	Utilize Clifton Strengths/VIA assessments to determine client’s strengths.
•	Conduct mock interviews to focus on challenging questions and provide constructive feedback.
•	Hold virtual career chat meetings to encourage/discuss career trends.
•	Review resumes, create customized resumes and resumes rewrites.
•	Created progressive coaching program that develops a workable career plan for clients.

Certified Career Services Provider & Global Career Development Facilitator

University of Phoenix

•	Facilitated business communication classes for 20-30 students per class.
•	Interacted with students daily; encouraged collaboration and communication on weekly assignments. 
•	Encouraged critical thinking, probing; used textbooks and real-life examples to provoke class discussions. 
•	Promoted participation; replied to discussion questions and guided threaded class discussions.
•	Addressed, resolved student questions and concerns in timely manner, within 12-24 hours. 
•	Reviewed and graded (on a weekly basis) assignments and participation.

Online Instructor-Business Communications 

Fifth Third Bank

Managed financial center /teller line operations, customer service experience and standards, fraud prevention, sales goals, and coach a team of four customer service representatives.   

•	Managed financial center/teller line operations, customer service experience and standards, fraud prevention, and sales goals; coached team of 4 customer service representatives.
•	Maintained customer satisfaction scores consistently rated A for 8 consecutive months (scoring 4.85 or higher).
•	Reviewed, implemented financial regulatory policies and procedures: assured understanding and compliance.
•	Managed fee collections; averaged 90% or higher on overdrawn accounts.
•	Organized, improved branch operations, functionality, and effectiveness.


Client Specialist (2004 – 2006)
•	Provided administrative and client support to 10 public funds sales managers.
•	Managed $250M non-profit and municipal short-term investment portfolio of more than 100 clients.
•	Developed more efficient process of distributing CD rates; decreased processing time by 40%.

Customer Service Manager

Provide administrative and client support to 10 public funds sales representatives. 

Managed $250M non-profit and municipal short-term investment portfolio of more than 100 clients.
Computed weekly certificate of deposit rates for timely distribution to public fund customers.
Developed more efficient profess of distributing CD rates decreasing processing time by 40%.
Analyzed customer demand deposit accounts for fee structures and functionality.

Client Specialist

Wayne County Community College District

Faciliated 15-week Introduction to Business online course.
Created the lesson plan, syllabus, and quizzes.
Created the course website and discussion questions.
Encouraged participation through daily threaded course conversations.
Graded homework and provided constructive feedback for improvement.

Online Instructor (Adjunct)

Provided administrative support to a team of human resource recruiters and consultants. Results:
Facilitated new hire orientation classes for groups of 10 - 15 employees on a twice monthly basis.
Co-managed; Processed sensitive information relative to hiring, terminations, promotions, and employee files.
Conducted employee exit interviews.

Human Resource Assistant

Provided administrative support to team of Trade Finance officers.

Lending Assistant

Provided administrative support to VP and senior department manager.

Executive Secretary

As a Talent Acquisition Consultant, I specialize in providing strategic and impactful human resource support to a dedicated business unit. My role involves spearheading the entire recruitment process, from sourcing and screening to hiring, ensuring the selection of qualified candidates across various roles and levels.

My professional mission is rooted in guiding individuals to discover and pursue their passions, empowering them with the necessary skills and tools for success in their careers. Leveraging my strengths in communication, relationship building, and critical thinking, I deliver high-quality, personalized services to clients, partners, and colleagues. Beyond my corporate role, I have extended my expertise as an online instructor in business communication and also serve as a dedicated and certified career coach.

In addition to my professional pursuits, I am a passionate advocate and leader within the vitiligo community. I actively contribute as an executive board member of the Global Vitiligo Foundation and lead the V-Strong Support Community in Detroit, MI.

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