Luke F.

Deel

Lead Customer Success and Onboarding teams globally at Deel

Global Head of Customer Success

Outreach

Global leader for Customer Success. Responsible for several teams driving revenue growth and retention

Senior Director of Customer Success

build and run scale program to drive efficiency in customer success

Sr Director of Customer Success - Scale

Qualtrics

Strategic Analytics in Customer Success

Head of Customer Success for small dollar accounts ($110 Million Revenue)

Head of Customer Success - Scale + Analytics

Regional Head Customer Success + Analytics

Strategy and Analytics Senior Manager

- Manage team to provide analytics/process insights. 
- Improve process flow throughout org through innovation and tech 
- Manage and mentor rising stars to launch their careers in tech.

Global Operations, Analytics and Process Automation Manager

McMaster-Carr

Responsible for all order fulfillment. Manage a large team of non-exempt and exempt personnel. Responsible for communication and leadership on warehouse operational improvement initiatives.

Senior Operations Manager

Operational and Sales manager responsible for Operational Improvement, and managing team that handles client facing sales decisions

Sales Operations Manager

Operations Supervisor for sales department

Sales Operations Supervisor

Familiarize with the McMaster Operation. Rotate through various departments. Work on various operational improvement projects throughout McMaster Carr

Operational Improvement

United States Air Force

Manage all aspects of tactics development and evaluation, fielding recommendation, and urgent need programs projects dealing with multi-billion dollar HC-130J program from project conception to project close. Progressive levels of responsibility within Team, culminating in lead/Sr Project Manager role

Sr. Project Manager

Design Experiments to test Air Force equipment and tactics in order to obtain acceptable power while using minimum amounts of resources.  Analyze and publish testing results.

Operations Analyst

Cadet Commander

Air Force Research Laboratory

Research Intern

Global Head of Customer Success | Veteran Advocate

Experienced leader across multiple disciplines (Customer Success - Analytics - Operations) with international experience (fluent Mandarin) & strong background managing multiple projects in high pressure situations. Adept at people development, and strategic analytics. 

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