Microsoft

Data platform manager for a big data analytics platform @ Microsoft. 

Driving vision, strategy, and customer insight to define and deliver solutions.

Making sure that Data Engineers can productively develop apps that provide users with a great, consistent experience.

Ensuring Data Scientist and Analytics can perform their roles efficiently.

We are developing the engine that gathers, stores, processes and powers the security data, create and maintain tools to analyze line of business applications for security vulnerabilities. Security Intelligence Platform Team actively works with Data Intelligence, who analyzing and disseminating intelligence products and capabilities for Security Domain; with Security Tools Team, who build run-time protection tools to prevent or detect security vulnerabilities; supporting Identity Management, Security Assessment, User Access, Threat Intelligence analysis, Insider Threat Program, Global Workplace Services and Security, and other areas requested by the business customers.

Senior Data Platform Manager | Digital Security & Resilience

Cruise

- Supporting critical cross-functional engineering programs for Cruise's IT department including end user support, client platform engineering, and enterprise applications. Driving and owning business process to enable teams to be high-performing and reduce overhead.

- Developed new intake process for large-scale initiatives to centralize requests and fast-track solutions using JIRA service management application.

- Led conversion of three teams over to Agile-Scrum methodology to improve planning and execution practices based on tangible data metrics.

Senior Technical Program Manager | IT Enterprise Applications

Leading Microsoft's Global Security apps portfolio for the Global Real Estate & Security group. I partner with the "best of the best" as we look to achieve more every day and keep people safe!

Key Focus Areas include:

- Driving Accessibility for Real Estate & Security digital solutions to ensure all employees can utilize our solutions to achieve more!
- Building apps/products from the ground up by harnessing Microsoft technologies including Power Platform (Power Apps, PowerBI, Power Automate/Flow and Virtual Agents) and Azure.
- Driving IT roadmap and partnering with business leads on Microsoft Security solutions to help keep employees safe!
- Managing multiple vendors providing SaaS solutions including driving KPIs and efficiencies for year over year cost savings.
- Leading collaboration with reporting teams to foster a data-driven culture to ensure top-level decisions around the workplace are properly informed.
- Creating and maintaining playbooks, training content, and support materials to enable a global team of Real Estate & Security experts to mitigate risk, ensure service delivery, and identify opportunities for improvement to reduce costs.

Senior Technical Program Manager | Global Security Technology & Applications

- Ownership of the Space Management business vertical to ensure data integrity and transparency supporting Corporate Real Estate operations
- Led development of a data quality program for monitoring data cleanliness for entire CRE org including developing reporting products using PowerBI to support data quality program resulting in a 44% reduction in space errors over a 6 month period.
- Leading mobile strategy targeting experiences benefiting our employees, partners, and customers to help them be more productive at work
- Contributed to new way-finding scenarios for indoor navigation for Digital Transformation at Microsoft (Azure Maps)
- Drove year over year operating costs savings for space management by 20% in first year
- Streamlined process for multi-million-dollar savings initiative identifying key data discrepancies between finance and Real Estate systems building data

Technical Program Manager | CRE Space Management

CBRE

Providing technical program management over the technology platform comprised of Microsoft SharePoint and Power Platform tools for a large team of CRE professionals on-site with a Fortune 500 client. Key focus areas include:

- Agile Scrum
- IT Project and Program Management
- BI Solutions Development and Implementation
- Developing and driving strategic IT roadmap programs aligning to overall KPIs
- Developing new solutions and reporting tools in support of business group clients
- Cross-functional collaboration with global technology teams to identify opportunities for partnerships

Key Achievements:
(May 2017) -- Created summary dashboard and report in PowerBI, visualizing key metrics used to identify areas of opportunity and potential issues. Consolidated 7 different reports into 1 source of truth using Microsoft Azure SQL.

(April 2017) Replaced legacy audit solution used by global teams to survey lab spaces by using Microsoft PowerApps, cutting down labor hours by 33%. Audit data visualized in PowerBI to assist leadership to track against KPIs.

(Jul 2016) Deployed first mobile application (using Microsoft PowerApps) for team to track KPIs and leverage new client technology platform. Solution saves business manager time entering monthly results and enables KPI monitoring via PowerBI & SharePoint.

(Jun 2015) Utilizing SQL Server SSIS, automated weekly and monthly data operations for team, saving > 30 hours a month in employee resource labor and improving data integrity. 

(Jan 2015) Developed and deployed SQL Server BI solution to ETL key CRE data for chargeback billing. Resulted in 70% cost savings.

(Jan 2015) Developed and deployed Self-Service PowerBI report utilizing organizational spatial data incoming from multiple sources. Solution aggregates information into structured format including data visualizations, cutting down on time for ad-hoc and regular data analysis and driving business decision making process.

Technical Program Manager | Global BI Solutions

BigDoor

BigDoor is a white label software platform that helps brands increase customer engagement, reward users, and build loyalty. BigDoor’s mission is to increase reciprocal loyalty between brands and their customers through loyalty programs and rewards for user action. We passionately believe that brands who commit to their users will ultimately win, and this encourages reciprocal loyalty through their products.

My primary role at BigDoor is to provide quality account and performance management services for top tier clients. My goal is to ensure our clients are 100% satisfied with our platform as well as helping drive clients to achieve their strategic marketing goals by providing best practice recommendations around customer loyalty.

Key Clients managed included: Starbucks, Microsoft, PacSun, and Rogers Communications.

Account Manager

The Changing Workplace

Providing Account Management services for multiple U.S. Fortune 500 clients utilizing SaaS-provided software

Serving as the conduit between clients and internal project and development teams to ensure maximum efficiency in successfully deploying software solutions

Providing support for training and documentation for the client

Managing direct reports and cross-functional teams to ensure product and service quality

Assisting Sales & Marketing department in generating new leads for U.S. based clients

(Jul 2013) Successfully launched software and service program (5 year negotiated contract) for the company’s largest account in the U.S.; client is global Corporate Real Estate firm provided CRE services to global software developer firm

(Mar 2012) Led pilot initiative to test software solution for large software developer firm to help manage corporate real estate; subsequently awarded contract for full installation

U.S. Client Services Manager | IWMS Implementations

Buildingi

Delivering internal and client-facing projects involving the custom design, development, and deployment of SharePoint 2010 sites and tools for a large global client.

Operating Tier 1 and 2 Support Desk for 4 SharePoint global site collections.

(Sep 2011) Created a template for development of global facing SharePoint sites used as communication portals between CRE and employee/vendor staff, reducing costs to develop and implement these sites.

Web Developer

- Responsible for design, development, and implementation of SharePoint based tools/platforms providing custom IT business solutions for the Real Estate division of a large global software firm.

(Nov 2009) Created SharePoint data integration model to help integrate 10+ databases & tools across the team's technology platform, enhancing cross-team collaboration of 75+ employees.

(Jan 2010) Improved team productivity by automating document routing process to stakeholders, reducing number of labor hours spent by 15-20 hours per month

 (2009) Achievement of Excellence Award

Business Systems Analyst | Data Analytics

- Responsible for assisting the Director of Workplace Governance through organization of business critical information and project management.

(Nov 2008) Successfully developed & launched first major SharePoint-based account tool, creating efficiencies in business operations & introducing SharePoint as an innovative approach to future solutions.

Project Coordinator

I have over 15 years of experience as a program manager, leading complex and diverse technology projects and programs. I approach my program as a small business owner, paying attention to every aspect of it, such as customer relations, product and service quality, accessibility, data privacy, and other key business factors. I always prioritize customer satisfaction in my decision-making, ensuring that both customers and partners have excellent experiences.

Specialties: 
Data Management and Governance
Program Management
Project Management
Vendor Management
Microsoft Power Platform
Business Intelligence Applications
Mobile Application Strategy & Delivery
Account management
Product management
Space Management Software (IWMS)
SharePoint

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