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I love to dive into problems headfirst and solve them using creativity & strategy. #GrowthMindsetAdvocate Dispatch Supervisor in the Residential/Home Service Industry with experience in supervising and mentoring a team of 10+ dispatchers across 4 high volume branches. Thrives in fast paced environment with even faster deadlines. Comfortable with managing HVAC, Plumbing & Electrical Service boards and on average 30-90 service technicians. In addition to being instrumental in assisting with consistently meeting and exceeding department goals both monthly and quarterly, my passion for this industry and energy I bring daily has helped me create and implement more streamlined processes in Dispatch as well as aid in the training procedures and best practices in the business operations side, as well. Professional Skills Business Development | Team Development | Strategic Planning | Consulting | Peer Coaching & Mentoring | Consumer Services & Analytics | Service Titan Implementation Domain Knowledge Service Titan | Field Management Software | HVAC Technical Terms | NexStar SOPs | Customer Service | Business Operations | MS Office | Dispatch & Coordination | Software Implementation
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