Mercy Nwuba 🔊's Linkedin Analytics

Streamlining business processes and converting every prospect into a satisfied customer is my goal. Hello There, 👋, thank you for visiting my profile. I am Mercy, a Results-Driven Customer Service Specialist who excels in delivering exceptional customer service and forging client relationships. With a dynamic and adaptable approach, I understand customer needs and provide tailored solutions that are used in managing client portfolios, resolving issues, and identifying growth opportunities. Why You Need My Services? 🚀 Proven Track Record: Delivering Exceptional Customer Service Portfolio Management: Resolving Issues & Identifying Business Growth Opportunities Dynamic & Adaptable: Tailoring Solutions to Client Needs and Providing Excellent Results Areas of Expertise 📌 Excellent Customer Support (Email, Phone, Live Chat) 📌 Customer Retention 📌 Customer Relationship Management (CRM) 📌 Technical Support 📌 Administrative Support 📌 Appointment Scheduling 📌 Inbound and Outbound Calls 📌 Conflict Resolution & Troubleshooting 📌 Data Entry 📌 Customer Satisfaction 📌 Human Resources Administration 📌 Client Engagement Technical Skills: 📌 WhatsApp, Email, Skype, Zoom, Google Meet: For orchestrating virtual meetings and conferences for effective communication and collaboration. 📌 Freshdesk, HubSpot, Zendesk, Intercom, Salesforce: Enhances quality support to customers. 📌 Drive, Dropbox: For file sharing and effective storage of sensitive information. 📌 Google Docs, Sheet, Drive, Gmail, Slide, and Meet: For scheduling, managing appointments, and efficient time optimization. 📌 Zapier, Monday.com, Asana, Trello, Click-Up: For project management in streamlining project organization and collaboration. 📌 Word, Excel, Access, PowerPoint: For creating professional documents and data analysis. 📌 Slack, Zoom: For increased and seamless communication and collaboration among team members. 📌Facebook, Messenger, Instagram, YouTube, Twitter, Telegram: For proper coordination of community. As a seasoned Customer Support Specialist, Turning every inquiry into a delightful interaction. Ready to get started? Feel free to drop me a message 📩, I have the skills and experience to tailor my services to your unique needs. Reach out to me at [email protected]. Together, let’s redefine exceptional customer support!