Mercy Nwuba 🔊's Linkedin Analytics

My goal is to take your operations to the next level, increasing efficiency and driving customer satisfaction. With my expertise, you can count on a streamlined business that delivers results. Hello there! 🙌 Thanks for visiting my profile. I am Mercy, a Customer Success Specialist with a proven track record of delivering exceptional customer service and forging strong client relationships. I'm a dynamic and adaptable professional who understands the needs of clients and provides tailored solutions to manage portfolios, resolve issues, and identify growth opportunities. Why You Need My Services? 💡 📌 I have a proven track record of delivering great customer service across various channels, including email, phone, and live chat. 📌 I excel at retaining customers and building strong relationships. 📌 I am skilled in CRM and can manage client portfolios effectively. Areas of Expertise 📌 Strong communication and interpersonal skills. 📌 Passionate about providing excellent customer service and driving client satisfaction. 📌 Customer Relationship Management (CRM) 📌 Strong Administrative and Technical Support Skills 📌 Expert in troubleshooting and resolving customer issues. 📌 Highly organized and can handle a variety of tasks simultaneously. 📌 I have strong data entry and human resources skills. 📌 Experienced in both inbound and Outbound Calls 📌 skilled in resolving conflicts and finding win-win solutions that satisfy all parties. 📌 Human Resources Administration 📌 Client Engagement Technical Skills: 📌 WhatsApp, Email, Skype, Zoom, Slack and Google Meet: For effective virtual meetings and seamless communication and collaboration among team members. 📌 Freshdesk, HubSpot, Zendesk, Intercom, and Salesforce: For excellent customer support and service. 📌 Drive and Dropbox: To securely store and share information and files. 📌 Google Docs, Sheets, Drive, Gmail, and Meet: For efficient scheduling, appointment management, and time optimization. 📌 Zapier, Monday.com, Asana, Trello, Click-Up: To effectively manage projects and collaborate with team members. 📌 Microsoft Word, Excel, Access, PowerPoint: For professional documents and data analysis. 📌Facebook, Messenger, Instagram, YouTube, Twitter, Telegram: Community coordination. If you're looking for a dynamic and adaptable customer success specialist who can deliver excellent results, I'm the perfect fit. I'm excited to chat with you and learn more about your needs. Reach out to me at [email protected]. Together, let’s redefine exceptional customer support!