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Mike Mehterian

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Many IT Operations experience poor performance, longer times to resolve issues, low customer satisfaction, and loss of money. Or complacency from poor leadership sets in. Either way, people burn out, disengage, and quit! ๐——๐—ข๐—ก'๐—ง ๐—Ÿ๐—˜๐—ง ๐—ง๐—›๐—œ๐—ฆ ๐—›๐—”๐—ฃ๐—ฃ๐—˜๐—ก to your company! There's too much at stake! ๐Ÿ›‘๐๐จ๐ฐ ๐ข๐ฌ ๐ญ๐ก๐ž ๐ญ๐ข๐ฆ๐ž ๐ญ๐จ ๐š๐œ๐ญ! Here's where I come to your rescue. I am a proactive Sr. IT Operations, Service Delivery, and Project Leader who can transform teams and keep them running at a steady state post-transition. A change architect who leverages the best in people, processes, and technology. I bring organizational excellence by driving efficiency, slashing operating expenses, and raising customer satisfaction! I instill cross-functional accountability and establish collaborative partnerships. โžก๏ธ๐ˆ'๐ฆ ๐š ๐’๐ฎ๐›๐ฃ๐ž๐œ๐ญ ๐Œ๐š๐ญ๐ญ๐ž๐ซ ๐„๐ฑ๐ฉ๐ž๐ซ๐ญ ๐–๐ข๐ญ๐ก ๐“๐ก๐ž ๐…๐จ๐ฅ๐ฅ๐จ๐ฐ๐ข๐ง๐ : โžก๏ธ ๐‚๐ž๐ซ๐ญ๐ข๐Ÿ๐ข๐œ๐š๐ญ๐ข๐จ๐ง๐ฌ โœ…Project Management Professional - PMP โœ…Certified ScrumMaster - CSM โœ…Six Sigma Green Belt โœ…ITIL 4 Foundations โžก๏ธ ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ - IT Operations - IT Service Delivery - Project Management (Waterfall & Agile) - IT Vendor Mgmt. - ITIL Methodologies - Six Sigma Methodologies - Organization Leadership - Coaching & Mentoring - Change Management - Communications - Outsourcing (From RFP to Onboarding) โžก๏ธ๐€๐‚๐‡๐ˆ๐„๐•๐„๐Œ๐„๐๐“๐’ โœ… Raised Gross Margin from 27% to 49% of 20 Managed Service Contracts generating $40M of revenue per year. โœ… Project Manager for onboarding a global client. Scope included 3 countries, multiple third-party vendors, and 6 different IT services. The services included IMAC, network support, dispatch, PC imagining and deployment, and end-of-life hardware disposal. โœ… Built new remote sites offshore enabling "Follow the Sun" support. โœ… Saved $2.4M per yr. in operating expenses by consolidating multiple team locations โœ… Featured Speaker at Conventions and interviewed by media outlets as a Subject Matter Expert. โžก๏ธ๐‚๐ฅ๐ข๐ž๐ง๐ญ ๐“๐ž๐ฌ๐ญ๐ข๐ฆ๐จ๐ง๐ข๐š๐ฅ "Mike is a solid manager, providing a good blend of approaches to leading a support team. He focuses on building efficient processes backed by training, and partners well with customers to solve problems. He creates a well-organized support team, with empowered leaders and individuals who know their role." โžก๏ธBrandon Cass, IT Partner -Texas Instruments ๐Ÿ›‘๐’๐ญ๐จ๐ฉ ๐ฅ๐จ๐ฌ๐ข๐ง๐  ๐œ๐ฅ๐ข๐ž๐ง๐ญ๐ฌ, ๐ž๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ž๐ž๐ฌ, ๐—ผ๐—ฟ ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜‚๐—ฒ ๐›๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐จ๐Ÿ ๐š ๐Ÿ๐š๐ข๐ฅ๐—ฒ๐—ฑ ๐ˆ๐“ ๐Ž๐ซ๐ ๐š๐ง๐ข๐ณ๐š๐ญ๐ข๐จ๐ง! ๐‹๐„๐“'๐’ ๐‚๐Ž๐๐๐„๐‚๐“! email: [email protected]

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