Mike Mehterian's Linkedin Analytics

Many IT Operations experience poor performance, longer times to resolve issues, low customer satisfaction, and loss of money. Or complacency from poor leadership sets in. Either way, people burn out, disengage, and quit! 𝗗𝗢𝗡'𝗧 𝗟𝗘𝗧 𝗧𝗛𝗜𝗦 𝗛𝗔𝗣𝗣𝗘𝗡 to your company! There's too much at stake! 🛑𝐍𝐨𝐰 𝐢𝐬 𝐭𝐡𝐞 𝐭𝐢𝐦𝐞 𝐭𝐨 𝐚𝐜𝐭! Here's where I come to your rescue. I am a proactive Sr. IT Operations, Service Delivery, and Project Leader who can transform teams and keep them running at a steady state post-transition. A change architect who leverages the best in people, processes, and technology. I bring organizational excellence by driving efficiency, slashing operating expenses, and raising customer satisfaction! I instill cross-functional accountability and establish collaborative partnerships. ➡️𝐈'𝐦 𝐚 𝐒𝐮𝐛𝐣𝐞𝐜𝐭 𝐌𝐚𝐭𝐭𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐭 𝐖𝐢𝐭𝐡 𝐓𝐡𝐞 𝐅𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠: ➡️ 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 ✅Project Management Professional - PMP ✅Certified ScrumMaster - CSM ✅Six Sigma Green Belt ✅ITIL 4 Foundations ➡️ 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 - IT Operations - IT Service Delivery - Project Management (Waterfall & Agile) - IT Vendor Mgmt. - ITIL Methodologies - Six Sigma Methodologies - Organization Leadership - Coaching & Mentoring - Change Management - Communications - Outsourcing (From RFP to Onboarding) ➡️𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒 ✅ Raised Gross Margin from 27% to 49% of 20 Managed Service Contracts generating $40M of revenue per year. ✅ Project Manager for onboarding a global client. Scope included 3 countries, multiple third-party vendors, and 6 different IT services. The services included IMAC, network support, dispatch, PC imagining and deployment, and end-of-life hardware disposal. ✅ Built new remote sites offshore enabling "Follow the Sun" support. ✅ Saved $2.4M per yr. in operating expenses by consolidating multiple team locations ✅ Featured Speaker at Conventions and interviewed by media outlets as a Subject Matter Expert. ➡️𝐂𝐥𝐢𝐞𝐧𝐭 𝐓𝐞𝐬𝐭𝐢𝐦𝐨𝐧𝐢𝐚𝐥 "Mike is a solid manager, providing a good blend of approaches to leading a support team. He focuses on building efficient processes backed by training, and partners well with customers to solve problems. He creates a well-organized support team, with empowered leaders and individuals who know their role." ➡️Brandon Cass, IT Partner -Texas Instruments 🛑𝐒𝐭𝐨𝐩 𝐥𝐨𝐬𝐢𝐧𝐠 𝐜𝐥𝐢𝐞𝐧𝐭𝐬, 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞𝐬, 𝗼𝗿 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐨𝐟 𝐚 𝐟𝐚𝐢𝐥𝗲𝗱 𝐈𝐓 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧! 𝐋𝐄𝐓'𝐒 𝐂𝐎𝐍𝐍𝐄𝐂𝐓! email: mmehterian@gmail.com