Udemy

- Created courses in Udemy platform to help students gain knowledge on Citrix, Windows, E-mail Communication and Cloud Computing topics.
- My courses have been watched by students from 88 Countries
- One of the courses about Citrix is a bestseller.

Instructor

Happiest Minds Technologies

• Worked as a Technical lead to help with Virtualization deployments for one of the largest Pharmaceutical clients.
• Single point of contact for deploying mission critical application for customers in various customer locations.
• Provide strategic guidance to clients on installing Citrix applications to avoid downtime.
• Overall provide IT solutions that help businesses to save time, money, and energy.

Technical Lead

Wipro Limited

• Worked as a Virtualization/Citrix administrator for a client located in Germany.
• Helped clients with installation and configuration of VMware Horizon, Citrix Virtual Application virtualization, and desktop virtualization platforms.
• Have Experience working in cloud networking administration and troubleshooting issues.
• Troubleshoot and resolve complex network service devices; virtual firewalls, network security devices; and telecommunications services.
• Proficiency in networking principles (routing, switching, load balancing)
• Installed and Managed VMware Horizon, Citrix XenApp and Citrix XenDesktop environments.
• Assisting in maintaining VDI master images and installing client applications
• Developed plans for deploying and administering virtual machines and images
• Configured and managed the virtual guests
• Tested and Deployed apps in Integration, Test, and Production environments.
• Have experience working on VMware Esxi and Azure platforms.
• Worked on Incident, Change, and Problem management tasks.

Senior Technical Consultant

Self Employed

I helped clients with various products like Citrix Xenapp, XenDesktop, Netscaler, Citrix Virtual Apps and desktops, Windows servers, Vmware ESXi, AWS, and XenMobile products.

Freelancer

Fujitsu Consulting India

•	Worked as Senior Technical consultant handling three different services for a Germany based re-insurance Project
•	Performed Installation, configuration, and management of physical and virtual server infrastructure. 
•	Manage our computer systems.
•	Plan, design and develop our IT environment.
•	Involved in Vendor calls whenever required to fix the problem.
•	Experience working with various clients located across the globe over the phone/ e-mail to provide a solution when the issue gets escalated to my level.
•	Providing Root cause analysis to the issue when requested by clients.
•	Participation in completing customer change requests and problem ticket resolution outside of normal business hours.
•	Responsible for managing server updates, testing, and deploying server related hotfixes and patches.
•	Delivering service to customers by following the ITIL process that has been adapted by Industry.
•	Demonstrated experience identifying issues and determining root cause via a consistent, logical approach.
•	Having good experience working on products like Citrix Netscaler, Citrix Xenapp, Citrix XenDesktop, Citrix Xenmobile, Vmware Vsphere, Appsense.
•	The major responsibilities include supporting the client-related issues and server related issues in the day to day basis of the above-mentioned products.

Volvo IT

Roles & Responsibilities:

•	Installing and Configuration of Citrix Xenapp 6 & 6.5, License server, Web interface servers.
•	Worked as a Shift owner who has roles of handling all the tasks which are escalated during the shift and updating the information to teammates and higher level.
•	Experience working with Technical Teams around the Globe for managing the environment.
•	Handling P1 to P12 tickets which are sent to the Citrix team queue.
•	Training the newly joined technicians by following the Knowledge Transition Plan.
•	Creating documentation on all the issues handled and resolved by me and helping the team by placing the documents on intranet.
•	Handling the problem tickets registered by the teammates and providing the solution as soon as possible.
•	Good Knowledge using ITSM tool for creating change requests and following up with the change management team.
•	Good Experience handling project transition responsibilities.
•	Experience in Installing, Configuring, troubleshooting and supporting Xendesktop 7
•	Experience in Administration and Monitoring of Citrix XenApp Servers in the Farm.
•	Worked with Application Development teams to qualify, test, package and upgrade applications being deployed via Citrix.
•   Have experience working on Xenapp, Xendeskop, Netscaler, Xenmobile, VMware Vsphere 5.6

Citrix Administrator

Barracuda (NYSE: CUDA)

Roles and Responsibilities:
•	Worked as a Technical solutions engineer.
•	The major responsibilities include helping the customers who purchased the enterprise Link & Load balancer products during the business impact due to various reasons like the configuration change, network issues and firewall problems.
•	Handling High priority issues when the Network link is down at the customer site 
•	Handling the load balancing issues carefully when a server is not responding due to heavy load
•	Helping the customers on call to configure High availability methods to reduce down time.
•	Providing assistance to the enterprise customers while doing some major configuration changes that require the technical support assistance.
•	Worked closely with developers in case of any issues reported by customers when they find a bug.
•	Helped the development team by replicating the issue from our side as well when any customer reported issues of lack of performance.
•	Interacted with many Customers for setting up the products purchased from us by configuring the device.

Technical Solutions Engineer

Roles and Responsibilities:

•	Worked as a Technical support Engineer with a team size of fifty
•	Assisted the customers over the phone/e-mail to resolve their issues with the HP laptops, desktops, Printers,  scanners and servers
•	Was primarily supporting Australia and New Zealand users.
•	Received a good number of appreciations after resolving the issues.
•	Actively participated in the employee committee activities.

Technical Support Engineer

Microland Limited

Roles and Responsibilities:

•	Worked as a technical support representative for a USA based client in a team size of hundred.
•	Helped the clients over the call/e-mail to resolve the technical issues while configuring the Networking products like Routers, Modems, USB network Adaptors.
•	Received best performance award for resolving various issues on time without any escalation.
•	Got an opportunity to interact with clients across the globe.

Technical Support Representative

As a Lead Technical Consultant, I ensure that your organization’s Digital Workspace, Cloud computing, and overall IT performance meet the changing demands of your business. 

I have good experience in Administration and Monitoring of VMWare Horizon, Citrix XenApp, XenDesktop, Cloud Servers in the Private/Cloud Datacenters for various clients in Europe, North America, and APAC regions.

Have strong analytical, problem-solving, and troubleshooting skills to solve issues to permanent closure.

Played a major role in Installation, configuration, monitoring, and troubleshooting windows, Citrix, VMware, and Linux servers for different kinds of businesses ( Manufacturing, Insurance, Re-insurance, Finance)

If you wish to work with me? or you are interested to know how I can help your IT infrastructure.

🔷DM me or feel free to connect with me on LinkedIn.

#System administrator #Server administrator #Citrix administrator #Cloud administrator #IT Consultant #Infrastructure support  #Virtual apps and desktops #Citrix #windows servers #aws

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