Infosys BPM

- Special Project Team Coordinator responsible for processing and dispatching of monthly billing invoices valuing $ 356 M / yearly. 
- Attending to any invoice queries, dispute identification & resolution. 
- Infuse high end analytics intelligence to improve productivity and reduce cost of collections 
- Managing all Key Account management activities including new business development and customer service
- Liaison between sales, commercial service, and operations, to ensure total customer satisfaction
- Managing Contracts management team responsible for audits and execution of long-term & shorts service contracts
- Exceeded targets, team goals and overall organizations objectives with strong drive and focus
- Developed strong functions and operations knowledge throughout the process in a professional and conducive manner
- Managed Account Payables and Receivables operations for Florida, US based client in clean energy and power generation for a team of 36
- Successfully completed Process Automation using RPA (Robotic Process Automation) tool UiPath resulting in reduction of FTEs and increased productivity

Assistant Manager - Finance & Accounting

State Street Syntel Services Private Limited (Financial Kpo)

- Managed Internal reconciliations for APAC region (Australia, Taiwan & Singapore) with team size of 42, Team support for internal reconciliation to 1,500 + fund accounts for APAC region with scattered delivery timelines
- Successfully conducted time & motion analysis for team and eliminated redundant process steps to increase productivity
- Actively participated in the SLA revision for Vertical and identify processes not captured earlier version of SLA
- Controlled attrition rate of the team and successfully managed to keep attrition rate below target

Manager - KPO

WNS Global Service Pvt. Ltd

- Managed  Treasury Operations for London Location with team size of 45 – Team responsible for Intercompany loans/deposits, all trade confirmations  & settlements, deal input, cash pooling, and cash management  in general, monitoring adherence to company policies for bank limits, FX & Money Market policies across Treasury, Planning, Middle Office, Back Office, Agency & Accounting domains.
- Successfully managed Finance & Accounting operations as Team Leader role. Responsible for managing Accounts Payables with team size of 20. 
- Improved the efficiency of team this resulting reduction of the agents on the floor with the same volume of work. Coordinated review meets to discuss updates; concerns faced & plan for on coming week. Identified CTPs & CTQs.
- Actively participated in the SLA discussion and set the process from onshore to Offshore.

Group Manager Operations

Dynamic Logistics

- Supported end to end Sales of INR 483 crores for WEST India region
- Managed Order Management, Logistics and Inventory for 200 + clients

Sales Executive

Dynamic professional with over 14+ years of experience in Process Management, Process Transitioning ,Client Relationship Management ,Team Management, Quality Assurance, Resource Planning and Optimization, Business Development & Financial Management.

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Nilesh Dalvi

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