► Reviewing and analysing each claim in your portfolio and making
appropriate claims management decisions in accordance with EML policies,
procedures and compliance requirements.

► Developing, monitoring and updating Claims Management Plans (CMPs) to
achieve positive Return To Work (RTW) goals.

► Forecasting, developing and implementing strategies to overcome potential
barriers in order to ensure a timely and durable RTW for the injured worker.

► Developing a working understanding of the relevant legislation or policy.

► Ensuring data within claim files are maintained with all relevant
documentation and in accordance with internal documentation policies
and procedures.

► Preparing accurate documentation, letters and reports in accordance with
EML’s case management and operational models, in relation to claims in
your portfolio in line with legislation.

► Ensuring all invoices and payments relating to your portfolio are processed in
an accurate and timely manner.

► Negotiate legal costs & organise investigations as required

Fast Track Case Manager

•	Achieved 80% productivity score (out of 90% team goal) by analyzing company compliance and operations with internal and external stakeholders, consulting training and feedback to reduce the risk of data breaches

•	Coached and trained 10 team members to achieve business goals in customer satisfaction (100/100 team goal) and call quality (96/96 team goal) while supporting business partners with quality assurance of collated documents in a shared database

Administrative Assistant

Mentor Mesh

•	Conduct qualitative analysis to schedule and host quarterly live events for a 4,000+ member mentorship community (Twitter Spaces and LinkedIn audio) and create marketing content to share across social media platforms

•	Coordinate logistics with event speakers and conduct preliminary research to build personalized engagement activities including setting up the virtual event space; facilitating event transitions and audience engagement; and following up with speakers

Project Manager

UPS Healthcare

•	Increased capacity for outbound transport to 6,000 shipments per week (December 2021) by analyzing consignment notes and shipping documents to create weekly status reports using the warehouse management system

•	Improved customer ticket requests by 15% by collecting data from ad-hoc director duties measuring customer service performance according to standard operating procedures and government/compliance regulations for three internal and external stakeholders

Warehouse Operator

From being in the Logistic industry for the last 10 years to an Admin assistant learning about web development and program management.
 
Currently working on building a micro learning web app and working as program manager at mentor mesh.

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