CMD Studio

Creating  content which resonates with customers through all media forms, including written long- and short-format content.
Planning, developing, and co-ordinating the delivery of multi-disciplinary and multi-channel marketing content.
Creating customer-facing marketing content that offers clear, concise best practice guidance that is both informative and engaging, including information on end-to-end workflows.

Social Media Specialist & copywriter

blogulcautat.ro

Develop original content through social listening and independent sources.

Created and posted to Blogulcautat.ro website.

Utilised exceptional writing, editing and proofreading skills to produce engaging, error-free content.

Expertly navigated WordPress to write and submit website copy.

Devised creative strategies for highlighting goods and promoting specific attributes.

Monitored consumer trends and accurately interpreted meaning to predict future changes.

Organised marketing plans and programmes to best support business growth and development.

Content Creator

Quaesta AI

Act as a communication bridge between executives and internal/external stakeholders, handling inquiries and requests promptly.
Provide high-level administrative support to executives, including calendar management, travel arrangements, and correspondence.
Oversee the organisation's social media presence on various platforms, including content creation, scheduling, and monitoring engagement.
Develop engaging and relevant social media content, including posts, graphics, and videos, in line with the company's brand and objectives.
Monitor social media performance metrics, track audience growth, and generate regular reports to assess the effectiveness of social media strategies.

Social media specialist & account executive

Tennant Company

Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

De-escalated objections and disputes professionally to maintain customer satisfaction.

Worked with call handling technology to respond to increased customers within target timeframes.

Oversaw training and mentoring of new team members, promoting productivity and quality service.

Processed customer correspondence, reducing communication delays for improved client satisfaction ratings.

Implemented customer follow up to uphold service standards.

Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience.

Senior Customer Support Representative

Iron Cloud Hosting Ltd

Developing and implementing social media strategies
Creating and curating content
Engaging with followers
Monitoring social media metrics
Managing social media advertising campaigns
Staying up-to-date with social media trends and best practices

Merged Futures 4

Junior Copywriter, social media assistant & conference spokeperson

Harvey Nichols

Met with managers to discuss vacancies, applicant qualifications and characteristics of high-performing candidates.

Customised strategies for different vacancies, like creating engaging job adverts and social media techniques.

Expanded customer base through strong service and multi-channel marketing strategies.

Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.

Conducted audits and risk assessments to achieve regulatory compliance.

Advised on contract and salary obligations to meet business and employee requirements.

Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.

Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth.

Senior Coordinator

Siamo Group

Tracked and increase online candidate engagement using social listening tools including Hootsuite and Sprout Social.

Cultivated new business opportunities through marketing calls, client visits, event presentations and extensive networking.

Demonstrated outstanding headhunting skills to build robust candidate referral network and quality talent pools.

Wrote job description adverts for Indeed, Google Jobs and LinkedIn.

Attracted top candidates using social media networking.

Developed strong understanding of client companies' values, work culture, and environment.

Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.

Registered new candidates, developing a wide-ranging database to meet client recruitment needs.

Senior Recruitment Consultant

📩Digital marketer| 🚀Copywriter | 🇷🇴 Interview geek

🕺✨Hey there, I'm Norina, your go-to creative wizard in the world of words and digital vibes. As a copywriter, I turn ideas into captivating narratives that don't just speak; they samba off the page! 

In the realm of copy, I wield metaphors like a superhero with a cape – unstoppable and stylish. Whether it's a tagline that sticks or an email that waltzes into hearts, I'm here to make words twirl.

🦁🌿Navigating the ever-evolving jungle of social media is my favorite expedition. From strategising the perfect hashtag symphony to creating posts that make your feed a masterpiece – I'm the guide you've been waiting for! 

🚀📖✨Let's create a narrative that leaves an impression – not just a click.

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