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Support Engineer

Spreedly

Technical Support Engineer

GitHub

Community Manager on GitHub's Community Support Team, specializing in the tools and technology used to support GitHub's various communities and focused on creating a community for GitHub's business customers to connect with one another to socialize and share their secrets for success.

Community Manager

Deliver a deeply personal and helpful support experience for GitHub’s Premium Enterprise customers over the phone and through the Enterprise support customer portal, partner with multiple departments to deliver world-class support through the entire customer journey, reduce friction for GitHub Enterprise system administrators through encourage adoption in their organization, and empowering users to support themselves through an educational approach to support

Enterprise Support Agent

Pixo at pixotech.com

CMS Developer from March 2014 to April 2015
Customer Support Team Lead from May 2015 to October 2016

Customer Support Team Lead

City of Champaign

Web design and development for major City websites, Project Manager for software infrastructure projects, social media and general communication consulting, emergency web response management,  oversees employee education through Lynda.com. Additional responsibilities include Google Apps, document management solutions, technical support, and design consultation.

Webmaster

Pat East Design

Design business solutions for web and print media.

Owner/Operator/Designer

University of Illinois at Urbana-Champaign

Managed several department websites by adding content and advanced features, designed web and print publications for many departments within the College of LAS.

Visiting Graphic Designer

Troubleshooting and solving technical issues for affiliates of the University of Illinois via phone, email, chat, and in person communication.  Managed the database of solutions to keep it complete and current.

Senior Consultant and KnowledgeBase Editor

Urbana Business Association

Managed outreach campaigns, designed promotional materials, and oversaw a project to completely redesign the UBA website.

Marketing Director

Unity in Action Magazine

Designer of advertisements, layout, and graphics for the magazine in a manner consistent with high-quality printing.

Graphic Designer

10+ years of experience working in technical support teams, primarily focused on empowering both customers and colleagues through education, facilitating collaboration, and creating supportive communities. Particularly interested in internal and external community management and development, change management, and mental health and wellness.

Taplio

Rose East's Linkedin Analytics

Rose East

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