Wrangu

Success and value orientated. Line management duties for a team of (senior) technical consultants. Measured on utilisation, retention, skill diversity and CSAT. 
On the ground technical design and architecture, leadership and governance for multiple concurrent project implementations. Mentor, ally and advocate.

Managing Consultant

Responsible for the technical quality across a range of project deliveries and disciplines (GRC, SecOps, Privacy Hub and custom scoped applications).  
Providing technical leadership, standardising delivery model and bringing new solutions to market.

Principal Technical Consultant

Responsible for the technical implementation of ServiceNow GRC applications, supporting other Team members and providing oversight for multiple projects.

Senior Technical Consultant

Responsible for the technical implementation of ServiceNow GRC applications.
Developed a small number of stories for ServiceNow Certified Application: Privacy Hub by Wrangu.

Technical Consultant

TESM LTD

Banking:
GRC Project, including migration from Legacy Geneva to Istanbul

Pharma:
SCCM Service Catalog Custom Integration POC

Internal:
Platform upgrade Helsinki to Istanbul
ITBM / PPM - Resource Management

ServiceNow Developer

Fiserv

Responsible for and Managed dedicated ServiceNow instances for (Fintech start-up) Agiliti UK within Fiserv International 
- Incident / SLA / Problem / Change / Catalog & Request / CMDB / CMS & Service Portal / Mobile App / Task / Workflow / Scripting / Knowledge / Reporting & Performance Analytics / Software Asset

Managed Upgrade from Fuji to Helsinki including definition/documenting acceptance criteria and test case & regression pack from ground up 
Coordinated off shore resource teams for test execution and defect resolution proving 
CMDB Discovery
Infrastructure / Application Monitoring
Custom application integrations (XLS / SOAP / REST)

Agile/Scrum backlog define/dev/test/release, Process Workshops
Vendor Management & Partner liaison/engagement 

Supporting migration to Corporate instance (13k clients/100k contacts) + CSM / HR / SecOps

ServiceNow Monitoring & Configuration Analyst

Whitbread

In addition to chairing Weekly CAB Meetings and facilitating Change Management Process for Shared IT Infrastructure across 5 support centre locations, 800 hotels & 400 restaurants including Digital, with complex supplier landscape; I positioned myself as the SME and “Go To” for ServiceNow across Whitbread Plc 
• Within the ServiceNow Enterprise Suite I delivered:
◦ Self Service Portal & Automated Approval Workflow
◦ Dashboard Reporting, Gauges & Metrics
◦ CMDB integration with BMC Atrium (ADDM)
◦ Knowledge V3
◦ Platform Upgrades & General Administration (Calgary, Fuji, Geneva)
◦ SDLC utilising Agile & Scrum: Use Case Diagrams, User Stories & Acceptance Criteria
◦ LDAP Integration
• Developed XML & VBA automation for Excel reporting interface (encoded query strings)
• ServiceNow Community Lead & SME across wider business including HR

Change Analyst / ServiceNow SME

Williams Lea

Managed software change for my portfolio of Financial Services, Telecom and Public Sector
clients. Process improvement including developing service catalogues and standard changes.
• Agile/Scrum Product Owner
• Project Managed RFCs to quality, time & budget
• Defined and Produced MI and automated reporting
• Awareness of regulatory concerns (FCA, PCI DSS, DPA)

Change Analyst

Kinetic Solutions Ltd

Supported software within T-SQL/.Net environment in both first & second line capacity
for Event Management/Hotel Booking & Student Accommodation suite. 
• Trained Support Team members and application end users 
• Developed MI Reporting and SharePoint Knowledge Base

Support Analyst

Electronic Data Systems

Delivered IT Infrastructure Services to Government & Commercial Clients
• Data Centre New Business Governance Process / ITIL Service Management
• Lean Six Sigma Green Belt / Key Stakeholder in Global HP/EDS Integration
• Aligned to ISO9000 Quality Management Systems / Process Owner 
• Team Leader / NVQ Assessor in IT Professional qualifications
Managed New Business and Project Work Request Process for UK
• UK Midrange Infrastructure Services 
• ITIL Train the Trainer - Rolled out ITIL processes 
◦ Incident, Problem, Change, Release Management
• ISO9000 Quality Management Systems

Business Analyst

Provided standardised reporting to General Motors European Sales Organisations 
• GM*DRIVE IBM DB2 / Oracle / SQL Server / MS Access / Shell Script / VBA
• SQL Script maintenance and development, data analysis & migration
• Requirements gathering and documenting functional specifications

Reporting Analyst

Coordinated development of General Motors global vehicle manufacturing and sales system
• GM*DRIVE IBM Mainframe DB2 / JCL / Assembler / Hexadecimal 
• UK IT Modern Apprenticeship Scheme (SDLC CMM)

Change Control Coordinator

Experienced IT Principal Technical Consultant with strong delivery focused skills. Extensive background in application management across global customer service and retail industries. Skilled in business case development, ServiceNow (EAI), and agile and waterfall project lifecycle methodologies. Strong focus on Customer centricity throughout all stages of the system life cycle including requirements gathering, design, development, testing and implementation. Recognised ability to deliver multi-million dollar initiatives and improve operational efficiency through innovative solutions that align customer expectations with business needs.

- This was pre-generated, and pretty much sums things up! Look at my profile, follow my hashtag #philgoesdeep to find out more

I'm working on my Next Experience skills so I can get better at troubleshooting performance issues related to things like Workspaces. Here's a step-by-step guide I wrote to build a Repeater component with Pagination control. 
Disclaimer: I'm not a UI Builder guru, my goal is to consider performance topics and troubleshooting methods!
https://lnkd.in/gkqhnnd7


Philip Swann

servicenow.com • 1 min read

Performance Hacks: Next Experience "Repeater" and "Pagination control" Components

People that want to record every Teams meeting are the equivalent of the ones who get their phone out to record at a concert.

Just live in the moment a bit more.

#PhilGoesDeep

3 big problems that arent going away, and aren’t getting any smaller: 
Risk, Security and Privacy. 

I said that when I joined Wrangu back in 2018. It was true then, it’s even truer now. I’m not selling shovels! 

Companies are waking up to this reality every day. 

You know what they say about going to bed with an itch… ? 

#ServiceNow  #PhilGoesDeep

🌟1 week to go!!!🌟

🏃‍♂️ On Sunday 21st April, as you enjoy your breakfast, I’ll be at the starting line of my marathon journey in London, the first of six over the next six months.

🏴󠁧󠁢󠁥󠁮󠁧󠁿 London: April 21st
🏴󠁧󠁢󠁥󠁮󠁧󠁿 Milton Keynes: May 6th
🏴󠁧󠁢󠁳󠁣󠁴󠁿 Edinburgh: May 26th
🏴󠁧󠁢󠁥󠁮󠁧󠁿 New Forest: September 8th
🏴󠁧󠁢󠁳󠁣󠁴󠁿 Loch Ness: September 29th
🇮🇪 Dublin: October 27th

Motivated by my sister-in-law’s courage in her battle with breast cancer, I’m raising funds for Breast Cancer Now volunteering in Isle of Man. With 1 in 7 women diagnosed in their lifetime, yet a 76% survival rate beyond 10 years, every step towards research and awareness counts.

Support my cause:

- Read our story: Visit our JustGiving page at https://lnkd.in/eZAETZwb

- Share: Amplify our story on LinkedIn and beyond.

- Encourage: if you are in London on Sunday come and support us!

Your support is invaluable. Thank you, I can’t wait to get to that finish line! 🏅

#runningforacause #breastcancernow #letsbeatcancertogether #fundraising

justgiving.com • 2 min read

Robert's fundraiser for Breast Cancer Now

⚠ Last chance ⚠ to provide feedback on our Workflow Automation tools, this survey will close on March 31! I'd love to especially hear from you if you have tried out Workflow Studio in the Washington DC release, have been building Playbooks or using Decision Tables for your business logic!

This survey is anonymous, but if you want, you can sign up for the follow-up survey that I’ll run in the fourth quarter of this year.

listeningpost.servicenow.com • 1 min read

Workflow Automation Adoption 2024

Here’s a charity donation post with a difference!! 

If you want to WIN this original #lhouette Angel Cake piece (RRP £3k) 

You can , by donating min £5 to #SaveTheChildren via the #JustGiving link in the comments and follow the instructions to be entered into the prize draw 

Good luck 🤞

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