British Consulate-General Sydney

Executive Assistant

Infrastructure Sustainability Council (ISC)

ISC - Ensuring all infrastructure delivers social, cultural, environmental and economic benefit.

*Executive support to three chief officers | Chief Executive Officer, Chief Delivery and Capability Officer and the Chief Engagement and Development Officer.*

- Calendar and schedule management: Managing the executive's calendar, scheduling appointments, coordinating meetings and events, and ensuring that the executive's time is used effectively and efficiently. 
- Travel arrangements: Making travel arrangements, including booking flights and hotels.
- Correspondence and communication: Drafting and editing emails on behalf of the executives, and responding to phone calls, emails, and other inquiries in a timely and professional manner.
- Meeting coordination: Coordinating and preparing materials for meetings, video conferences, taking meeting minutes, and following up on action items.
- Information management: Managing and organising electronic documents and files
- Office management: Managing office supplies and catering ordering
- Project coordination: Assisting with special projects or initiatives which involves coordinating with other departments or external stakeholders. 
- Relationship management: Building and maintaining professional relationships with internal and external stakeholders, such as clients, partners, vendors, and employees, on behalf of the executive.
Miscellaneous tasks: Handling miscellaneous tasks as needed, such as expenses, preparing presentations, conducting research, and providing general administrative support.

Self Employed

Development/implementation of operating/service procedures - Review and execute cost reduction initiatives
Optimise business processes
Project support and administrative support for businesses
Create people development programs including performance, learning and development, reward and recognition.
Review and enhance the customer experience journeyExecutive assistance to Managing Director 
Admin support for consultant team
Project support for the business 
Field all communications in a professional and timely manner
Preparation and update of documents, policies and procedures
First contact liaison with stakeholders 
Management of confidential information 
Professionally represent the business at all levels and social engagements
Coordinating office maintenance and supplies 
Extensive diary management and calendar coordination
Coordination and maintenance of meetings and appointments
Travel/accommodation arrangements (international and domestic)

EA/PA/Business Operations Consultant

Toyota Financial Services (Australia)

This role supports the creation and roll out of high quality, compliance focused training. 
Support the RF&I Training and Change Management Team in achieving the training and change strategy. 
Focus on new technologies and training delivery methods.

	Work closely with the Senior L&D consultant to manage vendor relationships and projects.
	Manage regional stakeholders and expectations
	Work with the National Training Delivery Manager to monitor and assess the impact of learning    initiatives
	Contribute to the evaluation and effectiveness of reporting and analysis of training delivered
	Support remotely located users with LMS use (regional offices and Dealership staff)
	Contact point for trouble shooting of LMS issues and gaps
	Provide support to the team’s external instructional designers through training module QA ,  regular email correspondence, sourcing of in-house materials etc
	Assist Regional teams in the correct set up and recording of new starters on the LMS
	Regularly review/check data is correct and take remedial action as required
	From data analysis, report on trends arising from the data
	Schedule and perform reviews of Online  Training content and policies and procedures relating to the training agenda
	Maintain library of training content as produced or purchased by RF&I
	Report and analyse all training and development data/feedback from the Regions
	Manage feedback registers on all RF&I training content 
	Other duties as required

Business Training Consultant (contract)

Various Recruitment Agencies

EA/PA Temp Assignments and Short Term Contracts

Migration Review Tribunal & Regufee Review Tribunal

• High level involvement with the implementation of the ‘eServices’ project (Tribunal Online – TRON), including user acceptance testing, consulting on technical knowledge, consulting on re-writing the National Registry Procedures, facilitation of training across NSW and VIC registries and subject matter expert point of reference for the registries;
• Management and coordination of 20-25 staff for a range of day-to-day operations, including switch operation; hearings coordination; reception duties; and overseeing quality assurance and compliance  for processing applications;
• Strategic management of resources for daily operations to adequately cover all duties ensuring a seamless workflow;
• Responsible for workforce planning; training; quality assurance; coaching and development;
• Relationship management with external and internal clients.

Assistant Team Leader - Acting APS5

Perpetual Limited

Manage relationships with external and internal clients, process improvement, manage direct reports, coaching and development, creation and implementation of development plans, regular liaison with management, distribution and management of daily workflow to meet strict deadlines, acting manager in Manager's absence, client meetings and conferencing, reporting on loan reviews, update and maintenance of policies and procedures manuals, training new hires and existing staff, adherence to and achievement of Service Level Agreements

Assistant Manager - Loan Servicing

SSO Media

Assisting the General Manager, Publishing Editor and Office Manager with administration duties, diary management, International and domestic travel arrangements, daily bank reconciliation, staff expenses, accounts payable/receivable, petty cash, MYOB;
events coordination, assigned project of Debt Recovery, general office duties including front desk reception, amenities, stationary ordering, courier bookings, client liaison with regards to distribution and circulation.

American Express

Coaching and development of staff KPI's, development plans, training, team leader of weekend operations, secondment to India as Subject Matter Expert for new contact centre, Business Continuity Plan Coordinator for Asia/Pacific Region.

Team Process Specialist

Senior Claims Officer

Executive Assistant/Office Manager experienced in supporting executives, managers, directors and entrepreneurs with busy schedules. A reliable go-to person and central point of contact for organisations with the ability to not only follow but also lead and instruct when needed to. Smart, proactive and a seasoned multitasker with an agile mind, I seamlessly handle conflicting priorities with ease and coordinate projects in conjunction with day-to-day functions. Being proficient in verbal and written communication skills I successfully represent executives and leaders respectfully and prestigiously. With the ability to read people and situations I can see around corners and preempt the needs of executives and of the office environment. I love a good challenge and take pride in my work.

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