ReturnHelper

CEO Founder

Cross Border Logistics services

-Enabling retailers from Singapore, Malaysia, Thailand and Japan to sell like a local merchants in US, Europe and Australia

-Warehousing and Virtual Warehousing solution in US, UK, Germany and Australia. More information at http://en.contin-global.com

Business Development and Strategy

ChannelAdvisor

- First employee of Channeladvisor in Asia

- Help build up the sales team in Hong Kong

- Driving new customer acquisition in APAC 

- Cross-selling existing customers to new service  

- Mentoring new sales executive from Hong Kong office  

- Achieved over 120% sales target in 2013 

Awards from Channeladvisor:

President Club 2013

eCommerce Development Manager

eBay Inc

- Drive business growth of the top accounts from Hong Kong and South China and meet sales target. 
- Identify and address clients' needs and cater solutions via proactive & consultative approach
- Research on the bestselling products to feature on the promotional webpages in eBay US, UK and AU.
- Partner with regional marketing teams to bring Hong Kong and South China merchants to merchandizing programs in US,UK and AU and meet merchandizing targets. 
- Develop the merchandizing calendar of Hong Kong and South China merchants and ensure the successful operation 
- Provide advice and optimize the logistics and warehousing arrangement of top accounts.  
- Lead and design incentive programs to drive incremental sales in the Home & Garden category.
- Improve client’s efficiency by introducing API to streamline their sales and fulfillment process.
- Work with varies vendors (e.g. ChannelAdvisor) to provide the best solution to eBay merchants in Hong Kong and South China
- Achieved “Exceeds Most” in 2011 annual performance review

Awards from eBay:
Nov 2011 - Shining Star (Spot Award) 
- Outstanding performance in managing AU Deals, US and UK Daily deal program
- Generated over USD1.1m incremental sales for HK sellers.

Top Seller Account Manager

eBay International Hong Kong Limited

Provide high quality customer service/account management to HK eBay sellers
- Drive the adoption of eBay Adcommerce among eBay top sellers. 
- Conduct training to eBay sellers relating to sales techniques, products, and policy.
- Work closely with varies functional teams to achieve team goals. 

Awards from eBay:
Q1 2010 - Outstanding Performer 

Q3 2009 - Most Valuable Team player

Account Manager

Auctionforces Limited

Explore potential online retailing markets for electronic products.
- Provide up-to-date information of major online retailing platform, including eBay and Amazon.
- Research and analyze different pricing strategy of specific electronics products on difference online marketplaces.

Business Executive

Over 10 years’ of sales, account and program management experience in the IT, eCommerce & Logistics industry. Fruitful experience of optimizing e-Commerce opportunities for APAC-based companies in US, EU and AU/NZ markets. Strong knowledge of online marketplaces, social marketing, CRM, reverse Logistics etc

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