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As a former top retail salesman regularly exceeding 130-140% of target, I saw so many customers not being consistently served to the same high standard. Service got sloppy and many salespeople would make the mistake of only concentrating on that single transaction, rather than having the fore sight of nurturing the long term relationship. This even resulted in some salespeople even having an attitude towards their customers! This ended up in less referrals, no customer loyalty and ultimately, little to no repeat business. After seeing these mistakes consistently being made in retail sales and finding this unacceptable, I decided to create some programs that enable retailers to solve this once and for all. These programs that i've put together not only strengthens relationships and loyalties but also in turn, changes the culture of a team, generates long term growth, success and sales whilst being sustainable. The only problem is that you may have to hire more staff to serve all those extra customers! www.spkperformance.co.uk | 07702 544941
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