Sarfaraz Shaikh's Linkedin Analytics

Dynamic IT Professional/Consultant/Trainer with a robust skill set spanning analysis, development, implementation, and support of intricate software/hardware projects. Over 15 years of stellar performance in service and project management across system and network domains. Adept at team building and fostering cross-departmental collaborations. Committed to delivering top-tier customer service. Proven track record includes optimizing support processes, implementing IT service management principles, and devising strategies to enhance service operations, all while exceeding KPI benchmarks. Consistently achieves maximum productivity levels in client projects. Six Sigma Yellow Belt Certified CISA Certified PMP Certified ITIL V3 Foundation Certified MCITP Certified MCSA Certified/MCP Certified Core Competencies: Business Analysis Technical Training IT and system Audit Technical Consultancy IT Management Project Management System Implementation Strategy Governance Service Management Quality Management Process Optimization Integration and Sustainability Incident Management/Problem Management/Change Management System Support and Maintenance Customer Relationship Management Stakeholder Analysis Technical Documentation