Me Services

Enhancing projects performance by managing operational efficiencies, schedule management, project plans and requirements documentation.
Reducing project lags by supporting internal teams and client activities on strategic data analysis.
Assisting project managers with defining scope, milestones and timelines for multiple releases.
Coordinating requirements gathering sessions and reviews with users to clearly define and document
Collaborating with project managers to define, implement, and enforce project governance and project management processes as per the requirements of client.
Effectively executing and driving continuous improvement for IT service management focusing on change, problem and incident management
Ensuring that complex defects and problems were resolved through releases and upgrades.
Creation and support of Configuration, vendor, asset, capacity, demand and service level management
Writing and updating process support documentation.
Assisting and guiding in developing new processes for internal and external users as per client`s requirements
Utilizing knowledge-base tools to transfer technical & business knowledge to team members and conducting training sessions for end users.
Facilitate the project intake process and demand management process.
Create status reports and presentations for executives.
Participate in resource management discussion, including IT resources, business resources and vendor resources
Communicate at all levels with business owners, stakeholders, subject matter expertise, super users on all matters related to projects.

IT Projects & Support Analyst

Time Training Center

Delivering training sessions on a wide range of IT topics, including Service Management, Project Management, Cybersecurity, etc.
Designing and leading certification preparation courses for industry-recognized IT certifications, including ITIL4, PMP, CISA, and more.
Ensuring that training programs met industry compliance standards and regulations, incorporating relevant policies and best practices.

Consultant Trainer-Subject Matter Expert

Haward Technology ME

Technical & Soft Skills Trainer

EdTech Training & Consultancy

Consultant Trainer

Edilume

Consultant Trainer-Instructor-Subject Matter Expert

VICTVS

Responsible for the management and delivery of IT and business process audits .
Reassessing the controls and deficiencies and retesting all the identified key controls.
Reviewing the systems for IT general controls, risk and compliance with policies and regulations.
Conducted walk-through, formulated test plans, documented gaps, tested the results and exceptions.
In charge of monitoring and evaluating performances, operations, programs, processes for quality and effectiveness; made recommendations for improvement.
Mentoring and supporting trainee invigilators with their training during shadow sessions
Running the examination session, collecting data and marking results.
Planning proactively in order to have contingency plans in place and reacting positively to resolve sudden changes and problems.
Organizing and prioritizing workload to meet strict deadlines.

Trainer-Assessor-Invigilator

Sparkle Soft, UK

Writing convincing, results-oriented copy for a broad spectrum of websites from technical to casual.
Checking and generating the appropriate keywords to use in the articles & pages.
Creating the information to promote or sell the company, product or service described.
Producing content to entice and engage visitors, so they continue browsing on the current website.
Responsible for conducting research and writing content on a regular basis.
Handled the task of editing and proofreading content before submitting.

Article/Content Writer

emaratech (formely Datel)

Assisting in managing the project with our client "Etihad Airways"
Plan, manage, organize the day to day operations of IT support and end user support, acting as point of contact for change, incident and demand requests
Maintaining and providing Incident Management, Problem Management and Change Management
Providing a means of communication between support engineers and upper level management
Manage and collaborate with third party suppliers where appropriate and ensure that their performance and provision of services and quality is in line with organization`s expectations and enables us to meet or exceed service levels
Managing critical incidents, associated user communication, activities and any appropriate escalations and maintain incident analysis information and KPIs. Preparing monthly and quarterly reports on system related issues and suggesting the solutions available
Continually measure, monitor and work to drive down incident levels and ensure that the service desk actively participate in improving the user friendly behavior and reliability for Staff
Ensuring servers and systems virus protection, and user accessibility to protect systems against unauthorized access or harmful virus attacks
Ensure that the Help-desk is fully using appropriate ITIL based on practices, knowledge management tools and practices in order to provide a more effective and efficient service to the Staff
Assisting the team lead to point-out and eradicate loop holes in service management
Assisting and maintaining the E-Gate functionality
Assisting in installing and troubleshooting the immigration system at Abudhabi Airport.
Assisting the installation/ re-installation and maintenance of new E-Gate Systems at Abudhabi Airport
Plan, manage, organize and coordinate the day to day operations of IT support services and ensure that service levels are achieved in line with Company IT policy and procedures in addition to the signed SLA with vendors.

IT Executive

Engro Corporation LTD

Strong analytical & communication skills, excellent leadership qualities along with team management, supplemented with insightful experience of dealing with complex business scenario. 
Conceptualization, design & implementation of IT support solutions 
Promote and support the deployment of service management processes to all departments interacting with problem management, change management, incident management and SLA management
Produce activities and workflow documentation for Change, Incident and Problem Management
Expert at providing solutions to end user issues, installation and implementation of softwares
Successful track record of implementing and maintaining new systems within preset deadline 
In depth knowledge of Implementation, maintenance of systems and their troubleshooting 
Troubleshooting Network and PC (hardware and software) problems, Updating and Managing Servers
Analysis of network traffic using Network Monitor
Analysis of Server performance and resource utilization using Performance Monitor
Anti virus Management and Up gradation
Maintaining LAN and Wireless Connectivity
Implementing policies for user access control within and outside network
Installation, configuration and maintenance of Active Directory ,DHCP,DNS
Determine user logon procedures and password management practices.
Handling end-user complaints on a day-to-day basis
Interaction with vendors for tender submission, contracts and complaints
Able to lead a large team of support & networking professionals to manage all IT Operations

IS Service Management Executive

Sidat Hyder Morshed Associates (PVT) LTD

Hardware Troubleshooting 
Software Troubleshooting
Software Installation
LAN/Wan Connectivity and Maintenance
Research Work
Data Backup and Restore 
Inventory Management and Vendor Consultation

IT Associate

Dynamic IT Professional/Consultant/Trainer with a robust skill set spanning analysis, development, implementation, and support of intricate software/hardware projects. Over 15 years of stellar performance in service and project management across system and network domains. Adept at team building and fostering cross-departmental collaborations. Committed to delivering top-tier customer service. Proven track record includes optimizing support processes, implementing IT service management principles, and devising strategies to enhance service operations, all while exceeding KPI benchmarks. Consistently achieves maximum productivity levels in client projects.

Six Sigma Yellow Belt Certified
CISA Certified
PMP Certified
ITIL V3 Foundation Certified
MCITP Certified
MCSA Certified/MCP Certified

Core Competencies: 

Business Analysis
Technical Training
IT and system Audit
Technical Consultancy
IT Management
Project Management
System Implementation
Strategy Governance
Service Management
Quality Management
Process Optimization
Integration and Sustainability
Incident Management/Problem Management/Change Management
System Support and Maintenance
Customer Relationship Management
Stakeholder Analysis
Technical Documentation

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