MTD Training - Leadership, Management & Sales

We transform Managers into Leaders & Sales Teams into High Performers through our commercial and apprenticeship training.

We have trained staff from over 9,000 different organisations and 23 countries with a Feefo customer rating of 96%.

MTD Management Training (https://www.mtdtraining.com)

MTD Sales Training (https://www.mtdsalestraining.com)

Our recent awards include:

 ► Winners Best HR/L&D Supplier in the 2017 CIPD Awards

 ► Winners Best HR Supplier Partnership in the 2017 Personnel Today Awards 

 ► Bronze Award - Best External Solution in the 2018 Learning Awards 

► Finalist - Best HR Supplier Collaboration in the 2018 HR Distinction Awards 

We run over 200 public open courses throughout the country that include:

* Essential Selling Skills
* Consultative Selling Skills
* Telephone Selling Masterclass
* Sales Management Best Practices
* Essential Management Skills
* Advanced Management Skills
* Key Account Management Skills

We also offer tailored, bespoke in-house solutions that include any range of topics such as those above as well as:

* Performance Management
* Leadership Training
* Change Management
* Time Management
* Running Effective Appraisals
* DISC
* Project Management Training
* Presentation Skills Training
* Commercial Awareness For Managers
* Cultural Awareness Training
* Equality & Diversity Training
* Running Effective Meetings
* Communication Skills
* Advanced Communication Skills
* Assertiveness Skills
* Conflict Management
* Team Building
* Emotional Intelligence
* NLP
* Finance For Non Financial Managers
* Customer Service Excellence
* Complaint Handling
* Consultative Selling Skills
* Key Account Management
* Strategic Selling
* Consultative Selling
* Retail Sales Skills
* Problem Solving & Decision Making

Call Us:
------------
UK 0333 320 2883 
INT ++ 44 2476 992 486

Founder & Chief Executive Officer

Skillshub - 800 engaging courses for your LMS

If you're looking for best in class, engaging online courses for your LMS then Skillshub can help you. We have over 800 courses that includes over 2,000 different learning resources for your people to use and implement.

Skillshub is also an online learning platform that your people will actually use! 

It can come with or without our engaging content library. 

Our platform and courses have been designed to help improve the performance of your people.

We offer:

► Online Learning Platform 

Looking for a learning platform ideal for self-directed learning as well as creating personal learning journeys? Our platform will do that plus lots more.

Have your own content on there or you can have ours as well.

► Over 800 Courses and 2,000 Learning Resources

Looking for engaging online content for your own LMS?

Not a problem.

Wow your learners with our online courses, videos, infographics, blogs, articles, images and audios

We offer an engaging and practical content library full of hundreds of topics including management, sales, communication, HR, customer service, project management, finance etc

► We'll Digitalise Your Training Material

Give us your existing training content and we will create engaging online content from it.

► Customised, Bespoke Solutions

Our content is modern, slick and is focused on taking action back in the workplace!

Never dull and always engaging!

Get in touch:

Web- https://www.skillshub.com

Tel - 02476 998 101

Founder

Feedo - 360 Degree Feedback Tool

Looking for software to use for your 360 degree feedback campaign?

Whether you want to manage it yourself or want our staff to run the campaign for you, Feedo will do all of the heavy lifting. 

Feedo is the tool that enables you to measure exactly what you need whether it’s your own questions and criteria or one of our 600 ready-made questionnaires.

Most systems are clunky for both user and admin, Feedo is different. It’s been designed by L&D and HR professionals instead of programmers.

Some of Feedo’s features:

* Customised ratings
* Clear and easy to understand reporting
* Measure whatever you want
* Use your criteria or our questions 
* Rolled up reporting
* LIVE results dashboard 
* Fully-managed or self-managed options
* Questionnaire builder and consultancy  

Feedo can help you with:

• 360 Degree Feedback
• 180 Degree Feedback
• Employee Satisfaction Survey
• Training Needs Analysis
• Automated “Happy Sheets”
• Culture Checks

Please contact us today to discuss your requirements or for a free demo.

https://www.feedo.com

Merrill Lynch

Head Of Process Improvement

Barclays Bank

Head Of Operational Planning

Founder/CEO @ MTD Training - 9,000+ Clients, 5 Awards - Management & Leadership Training, Sales Development Programmes | Founder/CEO @ Skillshub - Lease our 800 LMS Ready Courses or Use On Our Learning Platform

I’m an award-winning entrepreneur and best-selling author. 

I am the founder and CEO of two multi-million pound businesses, MTD Training and Skillshub. Both are renowned for the exceptional impact and tangible results that they make for our clients and learners.

MTD
-----

MTD Training is a multi-award-winning training provider in leadership and management development We’ve worked with over 9,000 organisations. The MTD group also includes a specialist sales effectiveness arm, MTD Sales Training, further solidifying our industry influence.

We offer both commercial and apprenticeship training within MTD. We’re all about results, improving performance and making an impact. 

Web: www.mtdtraining.com & www.mtdsalestraining.com 


SKILLSHUB
------------

Skillshub is an innovative online learning platform. We offer over 800 LMS ready courses which organisations can lease or purchase for their own system.  Our team also specialise in creating bespoke online courses.

If you’re looking for an easy-to-use system, then try Skillshub – it can come with or without our content.

Web: www.skillshub.com 


--------------

In addition to steering the ship at MTD and Skillshub, I am currently helping to grow a new venture of mine – Feedo (www.feedo.com) which is a 360 degree feedback system which can also automate training feedback forms.

I’m author of four professional development books, including Personal Learning Journeys and 450 Sales Questions, with two additional books on the way which will transform modern leadership effectiveness.

I’ve previously won entrepreneur of the year, sales training, and L&D awards. I speak at conferences about entrepreneurialism and business.

Could you easily describe what 
each of these mean to someone?

Inclusion. Exclusion. Integration. Separation.

They shape our workplace dynamics and influence the overall environment and employee wellbeing.

So you need to understand what they mean.

🔍 Inclusion

Is about ensuring everyone feels valued and has equal access to opportunities. 

An inclusive workplace celebrates diverse perspectives and creates a sense of belonging. 

For example, a company with inclusive policies might actively seek feedback from employees of all backgrounds to shape its corporate strategies.

🔍 Exclusion 

This occurs when individuals or groups are intentionally or unintentionally left out. 

This can be seen in a workplace where certain groups are systematically overlooked for promotions or are not invited to important meetings, leading to a lack of representation and voice.

🔍 Separation 

This refers to physically or socially isolating groups from each other. 

This can happen when different departments rarely interact or when social events are not designed to be inclusive, causing a divide between various employee groups. 

For instance, a company might have separate lunch areas for executives and other staff, creating a sense of division.

🔍 Integration

Is the process of combining different groups into a unified whole while respecting and valuing their differences. 

An integrated workplace might ensure cross-functional teams work together on projects, promoting collaboration and understanding across diverse groups. 

For example, integrating teams from different cultural backgrounds to work on a global project can lead to innovative solutions and mutual respect.

Does that all make sense?

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Sean McPheat

At work and at home, this works.

That 0.8 of one second that it takes you to say "Well done" will have an impact you can only ever dream of.

------------------

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Do you overthink things? 

You can make life a lot simpler if you can stop overcomplicating everything.

Do you agree?

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Win the hearts and minds of your
people and you're half way there...

When you achieve this it can transform your culture.
 
Leaders shape your culture, by their actions and what they say.
 
The best leaders stand out a mile and you'll often find them using some or all of these empowering phrases on a daily basis.
 
Some won't work for you.
 
Use them as thought starters.
 
Amend, modify, and then implement them.
 
Here's how:
 
1. Go over the 21 phrases
2. Highlight any that jump out
3. Use them over the next 7 days
4. What impact did they make?
5. Review which to keep and remove
6. Repeat the process
 
Remember:
 
Your people will always remember how you made them feel above anything else?
 
So choose your words wisely. 

A lot of people leave their boss rather than an organisation.
 
-----------------------
  
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Bring out the best in people.
 
We often focus on showcasing our own strengths and capabilities. 
 
But true inspiration comes from empowering others to recognise and embrace their own unique talents.
 
This is leadership 101. But you don't need to have a leadership title to lead.
 
This excellent image from Roberto Ferraro illustrates that instead of just displaying your superpowers, make it your mission to show others theirs.
 
The most impactful moments happen when we uplift and motivate those around us, helping them realise their potential and create an environment where everyone can shine.

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A lot of people take it in turns to talk.

Active listening will help you to focus in on what is being said so you can understand first so you can then reply in the right way.

Most people do not listen with the intent to understand; they listen with the intent to reply.

Covey's famous quote is still relevant today.

Active listening goes beyond hearing words. 

It involves fully concentrating, understanding, responding, and then remembering what is being said. 

It's about being present and engaged with the speaker, showing empathy and providing feedback.

❓ Why is Active Listening Important?

-> Builds Trust and Respect 

When people feel heard, they are more likely to trust and respect you. This is vital for creating strong relationships, whether with colleagues, clients, or friends. 

-> Enhances Understanding

Misunderstandings can lead to errors and conflicts. By actively listening, you ensure that you understand the speaker's message correctly, reducing the chance of mistakes. 

-> Encourages Collaboration

In a team environment, active listening encourages an atmosphere of collaboration and mutual respect. It encourages team members to share ideas and solutions, leading to better outcomes. 

-> Improves Problem-Solving 

By understanding different perspectives, active listening helps in identifying the root causes of problems and finding effective solutions. It's a key component of critical thinking. 

-> Boosts Engagement and Productivity

When people feel their voices are valued, they are more engaged and motivated. This can lead to increased productivity and a more positive work environment. 

📄 Tips for Practicing Active Listening

Pay Attention: Give the speaker your full attention and avoid distractions.

Show That You're Listening: Use nods, smiles, and small verbal comments like "I see" or "Interesting."

Provide Feedback: Reflect on what’s being said by paraphrasing or asking questions.

Defer Judgement: Allow the speaker to finish before forming an opinion or interrupting.

Respond Appropriately: Be open, honest, and respectful in your responses.

👉 These 22 phrases will help you 

---------------------------------------
 
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A lot of change fails.

Change is an inevitable part of growth and progress, but implementing change effectively can often be a complex challenge. 

This model developed by Tim Knoster, Richard Villa, and Jacque Thousand provides valuable insights into why change efforts sometimes fail. 

Understanding this model can help us navigate change more successfully in our organisations.

🔍 The Knoster, Villa, and Thousand Model 🔍

This model identifies five critical components necessary for successful change implementation:

Vision: 
A clear and compelling vision for the change.

Skills: 
The skills and capabilities required to execute the change.

Incentives: 
Motivation and incentives for individuals to embrace the change.

Resources: 
Adequate resources to support the change process.

Action Plan: 
A strategic and actionable plan to guide the change effort.

🚩 The Pitfalls of Missing Components 🚩

When any of these components are missing, change initiatives are likely to fail, leading to various negative outcomes:

Without Vision -> Confusion and lack of direction.

Without Skills -> Anxiety and fear of failure.

Without Incentives -> Resistance and lack of engagement.

Without Resources -> Frustration and burnout.

Without Action Plan -> False starts and lack of progress.

Key Takeaway:

Next time you are planning a change take each of these elements and make sure they are included.

-----------------------
 
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90% of top performers have high EQ.
 
Here’s insight into what having a high EQ means.
 
I’ve crafted this periodic table to help you.
 
Here’s a breakdown of the 5 areas of EQ.
 
✅ Self-Awareness
 
-> Emotional Awareness
-> Accurate Self-Assessment
-> Self-Reflection
-> Confidence
 
✅ Self-Regulation
 
-> Self-Management
-> Adaptability
-> Self-Control
-> Innovativeness
-> Transparency
 
✅ Motivation
 
-> Commitment
-> Optimism
-> Drive
 
✅ Social Skills
 
-> Influence
-> Communication
-> Leadership
-> Managing Conflict
-> Team Capabilities
 
✅ Empathy
 
-> Helping Others
-> Understanding
-> Diversity Recognition
-> Political Dynamics
 
💡 Here are 5 quick tips to improve your EQ today:
 
💡 Self-Awareness: Keep a Journal
 
Spend a few minutes each day writing about your emotions and reactions to different situations. This practice helps you become more aware of your emotional patterns and triggers.
 
💡 Self-Regulation: Practice Mindfulness
 
Engage in mindfulness exercises, such as deep breathing or meditation, to stay calm and manage your emotions better during stressful situations.
 
💡 Motivation: Set Personal Goals
 
Establish clear, achievable goals that align with your values and passions. This will help you stay motivated and focused, even when faced with challenges.
 
💡 Empathy: Actively Listen
 
When interacting with others, practice active listening. Pay full attention, acknowledge their feelings, and respond thoughtfully. This enhances your ability to understand and connect with others.
 
💡 Social Skills: Improve Communication
 
Work on your communication skills by being clear, concise, and respectful. Practice open-ended questions and active listening to build better relationships and collaboration.
 
----------------------
 
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❓ Looking to improve your managers, leaders or sales teams?

🎯 If so, MTD can help you.

⬇️ Our Training Divisions ⬇️

Management & Leadership Training Division (plus Apprenticeship Hub)
https://www.mtdtraining.com

Sales Training Division  
https://www.mtdsalestraining.com

Online Learning Platform & Content
https://www.skillshub.com

360 Degree Software Tool
https://www.feedo.com

❓ I’m CEO of The MTD Training Group, a 5 time award winning training partner. 

We design and deliver commercial and apprenticeship training programmes.

I’m also the founder of Skillshub, a unique online learning platform. And if you’re looking for content for your LMS we have over 800 courses that you can use.

🎯 We’re all about results!

► 96% Feefo Customer Satisfaction
► 9,000+ Clients Trained
► 21% Average Improvements
► 5 x Award Winners
► 23 Countries We've Trained In

❓ About MTD

We offer leadership, management development and sales training solutions for companies both large and small working with the likes of Virgin, Xerox, GWR, Friends Life, Amazon, Taylor Wimpey, CISCO, Allianz and Just Eat to name but a few.

MTD are also an apprenticeship training provider so please get in touch.

You’ll be in safe hands. 

Our awards include:

 ► Winners Best HR/L&D Supplier - CIPD Awards
 ► Winners Best HR Supplier Partnership - Personnel Today Awards 
 ► Bronze Award - Best External Solution - Learning Awards
 ► Finalist - Best HR Supplier Collaboration - HR Distinction Awards 

MTD offer:

✔ Management & Leadership Training Courses & Programmes
✔ Apprenticeship Training Provider
✔ 360 Degree Feedback, DISC Assessments & MBTI
✔ Sales Effectiveness Training, Programmes & Sales Assessments
✔ Bespoke & Off The Shelf eLearning & Digital Solutions 

❓ About Skillshub

Skillshub is an online learning platform ideal for self directed learning and for creating personal learning journeys.

We also have over 2,500 learning resources.

If you’re looking for an LMS or for engaging content for your own system then Skillshub is for you.

❓ A Little About Me...

✔ Founder of MTD in 2002
✔ Award-winning Entrepreneur - British Business Awards
✔ Sales Trainer of The Year Finalist  - BESMA Awards
✔ L&D Professional Of the Year Finalist - Training Journal Awards
✔ #1 Amazon Bestselling Author
✔ Keynote Speaker
✔ Featured on CNN, BBC, ITV, SKY, Forbes, & 300+ Media Credits

🔴 Get In Touch! 🔴

From The UK 033 320 2833

International ++ 44 2476 992 486

Email - sean.mcpheat@mtdtraining.co.uk

Kerem PEKARLI

Most of us feel unsafe at work.

Did you know many employees fear speaking up or making mistakes?

This lack of psychological safety can harm creativity and productivity.

Psychological safety refers to your perception of the consequences of taking interpersonal risks. i.e speaking up. 
 
It's the belief that you will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes. 
 
In a psychologically safe workplace, you feel empowered to be yourself without any fear of negative repercussions.
 
How Can We Create a Psychologically Safe Culture?
 
✅ Lead by Example 
 
Leaders should model the behaviour they want to see. This means showing vulnerability, admitting mistakes, and openly seeking feedback.
 
✅ Encourage Open Communication
 
Create an environment where employees feel comfortable speaking up.
 
Regularly solicit input and create forums for open dialogue.
 
✅ Respect and Inclusion
 
Show genuine respect for different perspectives and backgrounds. Ensure that every voice is heard and valued.
 
✅ Constructive Feedback
 
Provide feedback in a constructive manner that focuses on growth and learning rather than blame.
 
✅ Celebrate Mistakes as Learning Opportunities
 
Shift the narrative around failure. Encourage a growth mindset by viewing mistakes as opportunities to learn and grow.
 
✅ Build Trust 
 
Develop strong, trusting relationships by being consistent, reliable, and supportive.

Creating a culture of psychological safety is a always a work in progress that requires commitment and effort from everyone in the organisation. 
 
 -----------------
 
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Change your mindset and your actions will follow.

Here are 10 visuals that will transform your thinking.

1. Life goes on
-> It's not the end of the world if you make a mistake

2. Protect your reputation
-> It takes seconds to ruin a reputation you've built

3. Being authentic
-> You can't be perfect, but you can be yourself

4. Progress is progress
-> Small consistent actions can get the job done

5. Intensity v Consistency 
-> There's a big difference between the two

6. Focus
-> We're surrounded by distractions. Focus is where it's at

7. Habits > Motivation
-> Habits get you what you want over the long term

8. Strategy
-> Focus on making the moves rather than being the piece

9. Change
-> You've got to change to make a difference

10. Habits
-> What we consistently do we become

---------------------------

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10 Visuals That Will Transform Your Thinking

I was a senior leader in my early twenties.

The power went to my head and I told people what to do.

I believed that my team were there to serve me and not the other way around.

How wrong could I be!
 
And here was me wondering why a lot of them were leaving.
 
Luckily for me, I was hooked up with a great internal mentor who helped me develop into one of the most successful leaders in the organisation.
 
Very early on he gave me some stellar advice which had the same wisdom and intent behind it that "Wax on, wax off" had from Mr Miyagi:
 
"Sean, people leave a boss. They rarely leave the company unless for advancement or money"
 
Whack!
 
It hit me. I was all ears from there.
 
Since then, I've heard that a million times in books and on the internet.
 
For me, it's true.
 
Now, I normally talk about the positives of leadership but for a change I wanted to create an infographic that acts as a warning signal to look out for within your organisation and if you're a leader, take a look at these red flags and see if you're doing any of them!
 
Most toxic cultures are created by poor leadership.
 
-----------------------
 
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For real leadership growth, you 
have to face the harsh reality...

Here are the 13 brutal truths that every leader needs to read:

-> People will leave
-> You can't do it all
-> Failure is inevitable
-> Leadership is lonely
-> You can't please everyone
-> Your actions speak louder
-> Decision making is critical
-> Growth requires discomfort
-> Criticism if part of the package
-> Your integrity is non-negotiable
-> You impact more than you realise
-> Bring right isn't always what's best
-> You won't always have the answers

Stand out by accepting these brutal truths.

Does any of these resonate with you?

--------------------------

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 Get them at https://lnkd.in/eWPjAjV7

People want more feedback.

Because it makes you grow and improve.

There are a lot of feedback models out there that will help you to structure the feedback that you give.

After all, it needs to be constructive and helpful right?

So, to help, I’ve put together 19 word for word feedback phrases that you steal, amend and make them your own.

Here’s what to do next:

Review the list
Pick 2 or 3 that jump out at you
Think of the benefits each of them will have
During the next 7 days start to use them
After 1 week review the impact, they have had
Start at number 1 again and repeat

Remember:

Feedback is so valuable for growth and improvement.

At the end of the day, it will come down to the timing of the feedback, what you say, how you say it and whether it’s helpful or not.


-----------------------
  
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I've worked with hundreds of CEOs.

The very best stick out a mile because what they say and how they say it makes a massive difference in all that they do.

I've collated some of the most effective phrases that I hear CEOs saying on a daily basis.

If you're not a CEO, don't worry. 
 
Business owners, managers and dept heads can also modify these phrases to make them work as well.
 
These phrases make CEOs stand out by being proactive rather than being reactive to events.
 
They cover areas such as:
 
-> Performance and Progress
-> Customer Focus
-> Strategic Planning
-> Operational Efficiency
-> Risk Management
-> Recognition and Motivation
-> Data and Innovation
-> Employee Focus
-> Internal Communications
 
Here's how to implement this:
 
1. Review all the phrases one by one
2. Tick those that really stand out
3. Give the ticked phrases a score out of 10 (10 being best)
4. Gather the "10's" and there is your hit list
5. Go and do it!
 
Whether you're a CEO of a billion-dollar company or a CEO of your one person operation, these phrases can help you take it onto the next level.
 
-----------------------

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Evil genius or inspirational mastermind?

Jobs' inspired and scared us at the same time.
 
Let’s dive into his leadership secrets.
 
Steve Jobs was a remarkable leader whose style continues to inspire and at times warn us at the same time if you believe some of the stories.
 
Here's a look at the key elements of his leadership:
 
🔹 Innovative
 
Jobs excelled in creativity and thinking outside the box, sharing, and striving to achieve unique ideas.
 
🔹 Challenging
 
He set high standards, pushing his team to meet ambitious goals, often demanding long hours (is that a good thing?) and dedication.
 
🔹 Passionate
 
Jobs' love for his work and belief in his vision were unwavering, driving him to overcome setbacks and turn ideas into reality.
 
🔹 Perfectionistic
 
Striving for flawlessness in every Apple product, Jobs focused on even the tiniest details.
 
🔹 Inspiring
 
His passion inspired others to pursue their dreams, innovate boldly, and challenge the status quo.
 
🔹 Hands-on
 
Preferring to trust his own judgement, Jobs often took a direct approach rather than delegating tasks.
 
🔹 Lead by Example
 
Jobs held himself to the same high standards he set for his team, expecting nothing less than excellence.
 
🔹 Visionary
 
Jobs always had a clear goal, remaining focused even when others didn't fully understand his vision.
 
🧠 Remember
 
Steve Jobs wasn't the perfect leader by any means.
 
He was often demanding, didn't trust others, didn't delegate as much work as he should and wanted everything right. 
 
But his legacy teaches us the power of passion, innovation, and unwavering commitment to excellence. 🌟
 
 ---------------
  
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You'll also get over 250 of my best infographics as well.

Patience isn't just about waiting. 
 
It's about how we behave while we're waiting. 
 
Patience is often considered a virtue. But it can feel like a superpower. 
 
In both our personal and professional lives, we often face situations where we have to wait – for a project to be approved, for a promotion, or for the right opportunity to come along. 
 
The waiting period can feel like a storm, filled with uncertainty and anxiety. 
 
Patience is the calm we cultivate within ourselves during these times. 
 
It is the ability to remain composed, focused, and optimistic even when things are not moving as quickly as we would like.
 
💡 So How Can We Develop Patience?
 
✅ Mindfulness and Meditation 
 
Practicing mindfulness can help you stay present and reduce anxiety about the future. Meditation can also improve your ability to remain calm under pressure.
 
✅ Setting Realistic Goals 
 
Break down your long-term goals into smaller, manageable tasks. 
 
This helps in keeping track of progress and reduces the feeling of being overwhelmed.
 
✅ Positive Self-talk
 
Encourage yourself with positive affirmations and remind yourself that waiting is a part of the journey towards achieving something great.
 
✅ Acceptance
 
Accept that some things are beyond your control. Focus on what you can control and let go of the rest.
 
✅ Learn from Others
 
Look at role models who exemplify patience. Learn from their experiences and strategies.
 
✅ Stay Busy
 
Engage in productive activities that can distract you from the anxiety of waiting. This can be a new hobby, exercise, or learning a new skill.
 
💡 Remember
 
Patience isn't just about waiting. 
 
It's about how we behave while we're waiting. 
 
----------------
  
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Ever held yourself back from speaking up?

Maybe scared of being laughed at, making an error, or receiving negative feedback.

Psychological safety is all about how you perceive the risks of engaging with others, such as voicing your thoughts.

It's the assurance that you won't face punishment or embarrassment for sharing ideas, asking questions, raising concerns, or admitting mistakes.

In a workplace with psychological safety, you can be your true self without worrying about adverse consequences.

❓ How Can We Create a Psychologically Safe Environment?

Here are some quick tips…

✅ Lead by Example

Leaders should demonstrate the behaviours they want to see. 

This includes being open about their own vulnerabilities, admitting when they're wrong, and actively seeking feedback.

✅ Promote Open Communication

Create an atmosphere where everyone feels comfortable to speak their mind. 

Regularly ask for input and create spaces for open discussion.

✅ Emphasise Respect and Inclusion

Genuinely respect diverse perspectives and backgrounds. 

Make sure all voices are heard and valued.

✅ Offer Constructive Feedback

Deliver feedback in a way that promotes growth and learning instead of blame.

✅ Embrace Mistakes as Learning Opportunities

Change the way you look at failure. 

Promote a growth mindset by treating mistakes as chances to learn and improve.

✅ Build Trust

Establish strong, trustworthy relationships by being consistent, reliable, and supportive.

🧠 Remember

Creating a culture of psychological safety isn't just a nice-to-have.

It's a must have.

A given.

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