MTD Training - Leadership, Management & Sales

We specialise in commercial and apprenticeship training.

Looking to transform your managers into leaders?

Want to turn your sales team into a high performance sales machine?

If so, MTD can help you through our blended learning solutions.

We have trained staff from over 9,000 different organisations and 23 countries with a Feefo customer rating of 96%.

MTD Sales Training (https://www.mtdsalestraining.com)

MTD Management Training (https://www.mtdtraining.com)

Our recent awards include:

 ► Winners Best HR/L&D Supplier in the 2017 CIPD Awards

 ► Winners Best HR Supplier Partnership in the 2017 Personnel Today Awards 

 ► Bronze Award - Best External Solution in the 2018 Learning Awards 

► Finalist - Best HR Supplier Collaboration in the 2018 HR Distinction Awards 

We run over 200 public open courses throughout the country that include:

* Essential Selling Skills
* Consultative Selling Skills
* Telephone Selling Masterclass
* Sales Management Best Practices
* Essential Management Skills
* Advanced Management Skills
* Key Account Management Skills

We also offer tailored, bespoke in-house solutions that include any range of topics such as those above as well as:

* Performance Management
* Leadership Training
* Change Management
* Time Management
* Running Effective Appraisals
* DISC
* Project Management Training
* Presentation Skills Training
* Commercial Awareness For Managers
* Cultural Awareness Training
* Equality & Diversity Training
* Running Effective Meetings
* Communication Skills
* Advanced Communication Skills
* Assertiveness Skills
* Conflict Management
* Team Building
* Emotional Intelligence
* NLP
* Finance For Non Financial Managers
* Customer Service Excellence
* Complaint Handling
* Consultative Selling Skills
* Key Account Management
* Strategic Selling
* Consultative Selling
* Retail Sales Skills
* Problem Solving & Decision Making

Call Us:
------------
UK 0333 320 2883 
INT ++ 44 2476 992 486

Founder & Chief Executive Officer

Skillshub - 800 engaging courses for your LMS

If you're looking for best in class, engaging online courses for your LMS then Skillshub can help you. We have over 800 courses that includes over 2,000 different learning resources for your people to use and implement.

Skillshub is also an online learning platform that your people will actually use! 

It can come with or without our engaging content library. 

Our platform and courses have been designed to help improve the performance of your people.

We offer:

► Online Learning Platform 

Looking for a learning platform ideal for self-directed learning as well as creating personal learning journeys? Our platform will do that plus lots more.

Have your own content on there or you can have ours as well.

► Over 800 Courses and 2,000 Learning Resources

Looking for engaging online content for your own LMS?

Not a problem.

Wow your learners with our online courses, videos, infographics, blogs, articles, images and audios

We offer an engaging and practical content library full of hundreds of topics including management, sales, communication, HR, customer service, project management, finance etc

► We'll Digitalise Your Training Material

Give us your existing training content and we will create engaging online content from it.

► Customised, Bespoke Solutions

Our content is modern, slick and is focused on taking action back in the workplace!

Never dull and always engaging!

Get in touch:

Web- https://www.skillshub.com

Tel - 02476 998 101

Founder

Feedo - 360 Degree Feedback Tool

Looking for software to use for your 360 degree feedback campaign?

Whether you want to manage it yourself or want our staff to run the campaign for you, Feedo will do all of the heavy lifting. 

Feedo is the tool that enables you to measure exactly what you need whether it’s your own questions and criteria or one of our 600 ready-made questionnaires.

Most systems are clunky for both user and admin, Feedo is different. It’s been designed by L&D and HR professionals instead of programmers.

Some of Feedo’s features:

* Customised ratings
* Clear and easy to understand reporting
* Measure whatever you want
* Use your criteria or our questions 
* Rolled up reporting
* LIVE results dashboard 
* Fully-managed or self-managed options
* Questionnaire builder and consultancy  

Feedo can help you with:

• 360 Degree Feedback
• 180 Degree Feedback
• Employee Satisfaction Survey
• Training Needs Analysis
• Automated “Happy Sheets”
• Culture Checks

Please contact us today to discuss your requirements or for a free demo.

https://www.feedo.com

Merrill Lynch

Head Of Process Improvement

Barclays Bank

Head Of Operational Planning

❓ Looking to improve your managers, leaders or sales teams?

🎯 If so, MTD can help you.

⬇️ Our Training Divisions ⬇️

Management & Leadership Training Division (plus Apprenticeship Hub)
https://www.mtdtraining.com

Sales Training Division  
https://www.mtdsalestraining.com

Online Learning Platform & Content
https://www.skillshub.com

360 Degree Software Tool
https://www.feedo.com

❓ I’m CEO of The MTD Training Group, a 5 time award winning training partner. 

We design and deliver commercial and apprenticeship training programmes.

I’m also the founder of Skillshub, a unique online learning platform. And if you’re looking for content for your LMS we have over 800 courses that you can use.

🎯 We’re all about results!

► 96% Feefo Customer Satisfaction
► 9,000+ Clients Trained
► 21% Average Improvements
► 5 x Award Winners
► 23 Countries We've Trained In

❓ About MTD

We offer leadership, management development and sales training solutions for companies both large and small working with the likes of Virgin, Xerox, GWR, Friends Life, Amazon, Taylor Wimpey, CISCO, Allianz and Just Eat to name but a few.

MTD are also an apprenticeship training provider so please get in touch.

You’ll be in safe hands. 

Our awards include:

 ► Winners Best HR/L&D Supplier - CIPD Awards
 ► Winners Best HR Supplier Partnership - Personnel Today Awards 
 ► Bronze Award - Best External Solution - Learning Awards
 ► Finalist - Best HR Supplier Collaboration - HR Distinction Awards 

MTD offer:

✔ Management & Leadership Training Courses & Programmes
✔ Apprenticeship Training Provider
✔ 360 Degree Feedback, DISC Assessments & MBTI
✔ Sales Effectiveness Training, Programmes & Sales Assessments
✔ Bespoke & Off The Shelf eLearning & Digital Solutions 

❓ About Skillshub

Skillshub is an online learning platform ideal for self directed learning and for creating personal learning journeys.

We also have over 2,500 learning resources.

If you’re looking for an LMS or for engaging content for your own system then Skillshub is for you.

❓ A Little About Me...

✔ Founder of MTD in 2002
✔ Award-winning Entrepreneur - British Business Awards
✔ Sales Trainer of The Year Finalist  - BESMA Awards
✔ L&D Professional Of the Year Finalist - Training Journal Awards
✔ #1 Amazon Bestselling Author
✔ Keynote Speaker
✔ Featured on CNN, BBC, ITV, SKY, Forbes, & 300+ Media Credits

🔴 Get In Touch! 🔴

From The UK 033 320 2833

International ++ 44 2476 992 486

Email - sean.mcpheat@mtdtraining.co.uk

Never make assumptions. You never truly understand what's going on.

Sean McPheat

My favourite is looking at rejection as a redirection. It’s VERY powerful.

What’s your favourite? Or do you have any others?

Comparing yourself to others can destroy your confidence, self esteem and self worth. Are you with me?

I get asked all the time what skills managers need to improve the most and emotional intelligence is always one of my answers!

Just by reviewing the 8 pillars below you can tell that improving your EQ will have major benefits for yourself and for those around you.

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"Leadership is not about being in charge. Leadership is about taking care of those in your charge" - a great quote from Simon Sinek.

The focus is on them, not you.

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Don't make things difficult for yourself. Make things easier. By the way, by not doing these things below it can negatively impact your anxiety levels.

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Of course you could just say "No" but it probably wouldn't go down too well but the ability to tactfully say "No" to additional tasks or projects is more crucial than ever. It's a skill that not only protects your work-life balance but also promotes a healthier, more productive workplace culture. 

But why is it so important, and what benefits does it bring?

1. Preserves Your Well-being 

Overcommitment can lead to burnout, stress, and a decrease in overall job satisfaction. Learning to say no helps you maintain your well-being, ensuring you're at your best both professionally and personally.

2. Enhances Productivity and Quality of Work

By focusing on your core responsibilities and projects where you can make the most impact, you maintain or even improve the quality of your work. Spreading yourself too thin often leads to subpar outcomes.

3. Fosters Respect

When you set clear boundaries, it communicates your respect for your own time and priorities. Interestingly, this often leads to increased respect from others, including your boss, as they recognise your commitment to excellence and your ability to manage your workload effectively.

4. Encourages Healthy Workplace Dynamics

Saying no in a constructive manner can set a positive example for others. It encourages a culture where employees feel empowered to communicate openly about their capacities and limits, leading to more realistic project planning and allocation.

5. Promotes Professional Growth

Knowing when and how to say no allows you to carve out time for professional development opportunities. Instead of being bogged down by every request, you can pursue projects that align with your career goals and growth.

6. Leads to More Meaningful Yeses

When you're selective about the tasks you take on, your "Yes" becomes more powerful. It means you're fully committed to the projects you've chosen, leading to greater personal investment and satisfaction in your work.
It's important to remember that saying no isn't about shirking responsibilities—it's about being strategic with your time and energy. 

The key lies in how you communicate your no. Offer alternatives, explain your reasoning, and always keep the dialogue open and positive.

In the accompanying list of 11 ways to say no, you'll find strategies to help you navigate these conversations with tact and professionalism. 

Remember, mastering the art of saying no is not just about protecting your interests; it's about creating a sustainable and productive work environment for everyone.

❓ What do you think, do you find it hard to say no?
 
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#management #leadership #humanresources #hr #motivation


Sometimes it's obvious. Other times, not so! 

But either way, a toxic culture will kill your staff and your organisation right off.

The impacts can be wide spread and can have a knock on effect on your good people!

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Here's a very useful growth mindset concept...

Instead of saying that you "Can't" do something or that you "Don't" understand, try adding the word "Yet" to the end of it.

It will reduce the impact of it and let your mind know that this is only a temporary feeling.

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"You always miss 100% of the shots you never take" Wayne Gretzky

Do you agree?

If you’ve ever set a goal of losing some weight then you know what I mean!

Does your organisation run stay interviews? Stay interviews might be more crucial than exit interviews. It's so important to understand not just why employees leave, but more importantly, why they choose to stay!

Here’s why running stay interviews can be a game-changer for organisations:

👉 Proactive vs. Reactive

Exit interviews are reactive; they offer insights only after an employee has decided to leave. Stay interviews, on the other hand, are proactive. They allow us to identify and address concerns before they lead to resignation, fostering a culture that values feedback and continuous improvement.

👉 Enhanced Employee Engagement 

Stay interviews send a powerful message – that every employee’s voice matters. This can significantly boost morale, engagement, and loyalty, which are critical components of a productive work environment.

👉 Retention Strategy

In an era where talent retention is as crucial as acquisition, understanding what keeps employees motivated and engaged helps in crafting more effective retention strategies. Stay interviews provide the data needed to personalise employee experiences, making them feel valued and understood.

👉 Continuous Improvement 

They offer continuous insights into the evolving needs and expectations of employees, allowing organisations to adapt and innovate their practices, policies, and culture in alignment with their workforce’s aspirations.

👉 Building Trust

By asking what makes employees stay, organisations build trust and open lines of communication. This empowers employees to share their genuine concerns and suggestions, leading to a more transparent and inclusive workplace culture.

In essence, while exit interviews help us understand the symptoms of dissatisfaction, stay interviews allow us to diagnose and treat potential issues before they become big issues!

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For my money, this separates an outstanding manager from an average one. It's the difference between a manager who constantly puts fires out rather than those who know how to ensure they don't start to begin with. 

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Here are four agreements to make with yourself. Do you agree with them all or not?

Any to add?

From the book:
 "The Four Agreements" by Don Miguel Ruiz

Do you have empathy? If you think about your family, friends and work colleagues, it's pretty easy to determine if they have empathy or not!

To some it comes natural. I've known others to have zero empathy.

The bottom line is that it's much more than just feeling sorry for someone.

It's a true superpower as it makes others feel special, listened to, supported and appreciated.

❓ Anything to add?
 
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Let's face it, learning Maslow's hierarchy of needs can be like pulling teeth!

I've created a new slant to learning it using Tom Hanks and his film Castaway. Now, you can learn it in under 2 minutes...

Please feel free to use it.

❓ What do you think?
 
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Learning Maslow using the Film Castaway

Karpman's Drama Triangle stands out as a useful framework for understanding the intricate dynamics of interpersonal relationships within the workplace. 

Originally conceptualised by Dr. Stephen Karpman in 1968, this model highlights three archetypal roles – Victim, Persecutor, and Rescuer – that individuals unconsciously assume during conflict situations, propelling a cycle of dysfunction that hampers productivity and morale.

🔍 Understanding the Triangle:

Victim: 

Feels oppressed and helpless, seeking sympathy and support without taking responsibility for their circumstances.

Persecutor: 

Assumes a position of blame and control, often critiquing or bullying, which perpetuates the Victim's sense of oppression.

Rescuer: 

Steps in to save the day, often enabling the Victim's dependency and the status quo, rather than empowering change.

🛠 Applying it in the Workplace:

Awareness and Identification: 

The first step toward transformation is recognising these roles in action within your team dynamics. Regular reflection and open discussions can help in identifying these patterns.

Promoting Accountability: 

Encourage individuals to take responsibility for their actions and reactions. This involves shifting from a mindset of blame to one of ownership and proactive problem-solving.

Empowering Autonomy: 

Move away from the Rescuer role by fostering an environment where team members are encouraged to find solutions independently or collaboratively, rather than relying on others to fix their problems.

Constructive Communication: 

Cultivate a culture of open, honest, and constructive communication. Encourage feedback that is specific, actionable, and aimed at growth rather than criticism.

Professional Development: 

Invest in training and development that focus on emotional intelligence, conflict resolution, and effective communication to equip your team with the tools they need to navigate and transform these dynamics.

By actively applying the insights from Karpman's Drama Triangle, leaders and teams can create a more supportive, productive, and resilient workplace culture. 

It's not just about avoiding conflict; it's about transforming it into an opportunity for growth, learning, and deeper collaboration.

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Here are 11 quotes about learning and development to get you thinking.

Which is your favourite? Or do you have another that resonates with you?

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Wise quotes about learning and development

There is a difference between having engaged employees as opposed to satisfied employees. Here are some of the reasons why...

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Developed by the renowned psychologist Martin Seligman, the PERMA model stands as a foundational pillar in positive psychology, guiding individuals towards a fulfilling life!

PERMA is an acronym representing five crucial elements of well-being:

P - Positive Emotions: Cultivate joy, gratitude, and optimism.
E - Engagement: Find activities that fully absorb and challenge you.
R - Relationships: Build strong, supportive connections with others.
M - Meaning: Pursue purposes that transcend your own interests.
A - Accomplishment: Set and achieve goals to foster a sense of accomplishment.

How to Use PERMA in Your Life:

1. Reflect on each component to assess your current levels of well-being.

2. Set specific goals to enhance aspects that are lacking.

3. Incorporate daily practices that boost positive emotions, engagement, relationships, meaning, and accomplishments.

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