Sean McClean's Linkedin Analytics

CPTD, CTT+, ITIL Expert, ServiceNow CAD, CSA, CIS, etc. Thought leader contributing to training, education and certification with a focus on IT Service Management and technical training on cloud based Platform as a Service (PaaS). In depth facilitation and leadership skills. In-depth experience with technical products, implementation, and soft skills. ITIL Service Manager and Practitioner, Expert, as well as DevOps, Scrum Master, and ServiceNow Certified. Developing, coordinating, and leading training and mentoring programs and initiatives for trainers and facilitators. Assisted several training departments with alignment to their respective businesses. Specialties: Technical Training, Softskills / Powerskills Training (development and delivery), Assistance and Development for ITIL, ServiceNow and ServiceManager Implementation.