AltiaTek

Team Leader ServiceNow 

Zones IT Solutions

Evaluating business processes, developing and implementing solutions
Performance Analytics Dashboards Creating Business Rules
Flow Designer Application
Data Visualization and Performance Analytics
Catalog Management
On boarded Entire Zones Client Success Org to ServiceNow Platform
Defining SLAs and new metrics
Created Knowledge Articles and managed Knowledge Basis
Managing User roles and Assignment groups
Case Assignment Automation
Predictive Intelligence
Worked with Update sets in moving data within SNOW instances
Agent Workspace Deployment for CSM Module
ServiceNow CSM and ITSM deployment
Working with business units/stake holders for requirements gathering

Senior. ServiceNow Administrator - Certified CSA

Team Lead

Order Fulfillment – Process orders and quotes in a timely and accurate manner      
   
Create quotes and orders flawlessly.
Meet or exceed customer/contract SLAs on Quote delivery
Meet or exceed customer/contract SLAs on Order placement
Continuously monitor open orders and expedite where needed
Provide comprehensive and timely communication to customers and Sales

Relationship Building – Develop solid relationships with Zones customers.
Interact with customers on a daily basis.

Establish relationships with multiple people in multiple departments
Constantly communicate outstanding orders, constraints and alternatives.
Coordinate and encourage Zones team member interactions with accounts
Customer Service – Provide for Customer operational and reporting needs.
Provide proactive action to provide 5 star service.
Have a complete understanding of the Zones Service Catalog
Be the first and primary line of contact on all customer issues and concerns
Engage Sales to coordinate communication of service and needs.
Ensure that timely and impactful reporting is provided to the customer

Sourcing – Process, coordinate and manage to off catalog customer requests.

Ensure custom catalog maintenance on Zones Connect
Process project worksheets for inventory allocations
Monitor and coordinate inventory management activities. (Hardware)
Monitor and provide support activities on Customer contracts (Software)

Project Management – Conduct account planning and coordination of needs.

Actively participate in pipeline growth and maintenance activities
Uncover future needs through constant value driven interactions.
Understand account dynamics and look for ways to increase profitability
Understand Zones automation capabilities and look for opportunities to provide those services to customers.
Coordinate with PMO or Enterprise Operations on new customer roll outs

Reporting

Generating multiple reports on weekly basis
WFC, Open order reports to keep track on sales operations

Client Account Manager

LMKR

	Handling customer queries from around the globe, mainly working with American Clients
	Technical Support for all Geographix Modules
	Presenting Geographix Demos as Technical Sales Agent
	Inside Sale Representative 
      Using CRM to handle all the client related information and managing accounts
 Pursuing clients
 Cold Calling
 Online Technical Demos
 Making weekly Sales Report and maintaining sales pipeline
 Identifying new Regions
 Talking to clients for technical Sales 
 Taking Feedback from clients on quarterly basis

Inside Sales Account Representative  and  Geographix Technical Support

Geographix Support Associate

	Handling of Financial and technical tasks for DGPC
	Responding to RFQ’s, invoicing and follow up for receivables from clients 
	DGPC data sales reporting and forecasting
	Manage All records on SharePoint
	Retrieval of datasets from warehouse
	Exploration Management System (EMS) a software, used for quick retrieval and indexing of the data.
	Arranging and coordinating for data reviews for clients
	Providing input for the preparation of Business Plan with management
	Maintaining strong relationships with key contacts in existing accounts and developing new accounts
	Liaise between technical teams and clients, as well as management and stakeholders
	Identify market trends, gaps and niches
	Leverage technical and industry-specific knowledge to develop strategic business development plans and sales strategies
	Business prospecting and bidding
	Conduct client presentations and negotiations
	Providing quotes on major projects and managing account transitions
	Attend conferences, seminars and student chapters related to Petroleum Industry organized by PAPG and SPE
	Working with HSE Team of LMKR
	LMKR Representative at ATC(Annual technical Conference)

Business Development Executive

Geoscientist- Business Development

Associate

SAGeo

* Basics of Geophysical Data Processing

* Geometry Building and QC

* Trace Killing

* FB Picking

* Refraction Statics

* 2D Seismic Data Reports formatting (Kunri Block)

* Basics of ProMax Software

Intern

Dewan Petroleum Limited

* Geophysical Interpretation of Afiband and Zindapir Structures of Safedkoh Block.

* Preparation of Geoseismic/Geological cross-sections integrating surface geological and well data.

* Knowledge of “Petrel”, G&G software of Schlumberger.

* Well log interpretation

* Used Petrel for horizon marking and fault marking and making geologic models.

I am a goal-oriented and multi-talented Professional with a combination of experience in Business Development, Technical Support, Sales and Data Analytics. My goal is to work in a competitive environment that effectively utilizes my analytical, interpersonal and organizational skills to achieve Business solutions and offers opportunities for my career advancement. 

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