Shonna McNasby's Linkedin Analytics

Building strong relationships with customers and becoming an extension of their team is my favorite part of being a customer success manager. With 5+ years' experience in customer success, here are some highlights of my skills: Account Development & Growth | Cybersecurity Training Programs | C-Suite Presentations | B2B and Enterprise Customer Lifecycle | Customer Experience | Customer Marketing | Customer Engagement | Client Relationship Development | Cross-Functional Collaboration | Onboarding | Customer Retention | Software Training | B2B Sales | SaaS Customer Satisfaction and Management | Strategic Planning | Contract Negotiation | Pricing | Cloud Computing | Technical Support | Analytical Skills Delivering value for customers at SkillsFirst is especially gratifying because we share a core belief with our customers – that EVERYONE deserves access to career support, the technology to get past applicant tracking systems, and a great resume. I have the pleasure of working with community colleges, universities, workforce development centers, and nonprofits who help people plan a better future.