Airmeet

• Overseeing the RevOps team, delegating tasks, and monitoring their progress.
• Managing the HubSpot CRM and ensuring data integrity.
• Generating sales forecasts and compiling various reports for management decision-making.
• Responsible for commission planning, calculation, and validation.
• Understanding the sales team's requirements, evaluating, and acquiring essential tools/platforms.
• Conducting sales enablement for new tools integrated into the tech stack.
• Analyzing return on investment (ROI) for investments made in new tools.
• Strategizing cost-cutting measures by identifying unnecessary expenses on tools/licenses.
• Establishing and managing the DealDesk in collaboration with Legal and Finance.

Associate Director of Revenue Operations

yellow.ai

• Led the migration process from Freshsales to SFDC (salesforce.com).
• Produced sales forecasts and various board periodical reports.
• Oversaw commission planning, calculation, and validation processes.
• Managed the Sales Operations team and assigned tasks accordingly.
• Conducted research, testing, and procurement of essential tools for the tech stack.
• Implemented sales enablement strategies and managed licenses for new tools and solutions.
• Coordinated the DealDesk operations in collaboration with the Legal and Finance departments.

Associate Director Sales Operations

Verificient Technologies

• Oversaw business operations and processes for both global and local teams.
• Managed the Freshsales CRM system and coordinated email campaigns.
• Generated sales reports and contributed to sales strategy and planning efforts.
• Drafted and executed NDAs, trials, pilots, and annual contracts.
• Conducted new member onboarding and delivered process and communication training.
• Completed finalization of marketing collateral content and artwork.

Business Operations Manager - EduTech

CoreFlex Solutions Inc.

• Conducted data mining, email campaigns, and calls supporting SFDC (salesforce.com) CRM Sales.
• Sold and managed Salesforce.com CRM to prospects in the US market.
• Oversaw sales hiring, onboarding, and training processes.
• Provided training on processes and communication to sales team members.

Global Business Development Manager - Salesforce.com

Mercurius IT

• Facilitated the generation of sales meeting appointments for Microsoft Dynamics, SAP, and SharePoint.
• Implemented industry-focused email campaigns to reach targeted audiences.
• Conducted client requirement analyses to propose suitable solutions.
• Managed the Sage CRM system and organized sales documents efficiently.

Business Enabler for SAP, Microsoft Dynamics, and SharePoint

KC GLOBUS

• Oversaw hiring, onboarding, and training processes for the sales team.
• Executed lead generation through email campaigns and calls.
• Managed the CRM system and generated reports to track sales performance.
• Conducted international product demo calls to showcase products/services to clients worldwide.
• Managed relationships with vendors, ensuring smooth collaboration and procurement processes.

Business Development Manager

eGain Corporation

• Conducted contact discovery, cold calls, emails, and lead-generation activities to identify potential clients.
• Established contact with decision-makers within target organizations.
• Conducted client requirement analysis and facilitated demo setups to showcase relevant solutions.
• Assisted in both pre-event and post-event follow-ups to ensure client engagement and satisfaction.

Business Development Executive

Tech Mahindra Business Services

• Focused on customer retention by effectively resolving their issues and concerns.
• Conducted thorough customer requirement analyses to understand their needs and preferences, proposing tailored solutions and custom contracts accordingly.
• Engaged in upselling by identifying opportunities to expand and upgrade existing contracts to better suit the customer's evolving needs.

Customer Retention Associate

IBM Global Services

• Provided technical support to Hewlett Packard in the US and Virgin Media in the UK.
• Managed a team and addressed customer escalations promptly and effectively.
• Oversaw product logistics and shipment processes, ensuring timely and efficient delivery to customers.

Technical Support Associate

Spiking the revenue, and creating a smooth day-to-day sales & business activities structure by:
• Building the Sales / Revenue Operations process, and teams.
• Developing tight coordination between the Management, Finance, Legal, Sales, HR, and the other departments.

CRM knowledge: 
SFDC, MS Dynamics, SAP, Oracle CRM on Demand, Peoplesoft, Hubspot, Freshsales, ZOHO, SAGE and CITRIX.

Core activities: 
Sales Ops / Rev Ops, DealDesk, Sales Enablement, Techstack management, Teams management, Reports, Forecasting, Strategy - Planning, CRM migration, & administration.

#OpenToWork

Taplio

Suseem Hegde's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Suseem Hegde's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Suseem Hegde's Linkedin Analytics