Suzanne Olson, CCXP, CPXP's Linkedin Analytics

Personality assessments are a popular way to get teams engaging with each other. Understanding communication skills, conflict tendencies and strengths are ways to reduce miscommunications amongst teams. Do you think that this is an effective tool for team building?

A poll based on yesterday’s post: I’ve noticed more and more stores having associates yell a greeting when customers enter the store. What do you think of this?

I’ve noticed a retail trend lately… When you walk into the store, the associates yell “Welcome in” or “Welcome to (store name)” I get it… Better ratings for friendliness More welcoming environment More customer engagement As the customer service person, I love it. As a shopper, I feel like it’s friendly. What do you think? Does this make a place feel friendlier? #customerservice #retail #bebrilliant

I will add $50 more in goods to save $7 in shipping... Why do we do this? The justification is: - What's one more - I was going to want this eventually - It's better to get something extra Avoiding $7 in shipping feels like a win. The truth is, this is an excellent strategy for retailers to incentivize customers to buy just a *little* more. Incremental purchases -> bigger basket size -> more sales A marketer once told me, "You can't fall for your own promotions!" But I will every time. Anyone else? #retail #sales #promotions #customerexperience #bebrilliant

Mommy. Mom. Bruh. Or the latest one: "My guy" All names I get called, and answer to all. Mother's Day can be a day of joy, reflection, relaxation or… Or, just an ordinary day. However you celebrate Mother's Day... Make it #brilliant ✨

Technology can be before its time. I remember working on Scan and Go back in 2006. You know the one... - Scanners are available on a wall when you enter the store - Scan your card - Scan your groceries and weigh your items - Go to checkout The trouble was that nobody wanted to do this. It was: - too cumbersome - time-consuming - Items didn't scan The project was abandoned. Fast forward to today, when I went to @walmart and was in and out of the store in 8 minutes using Scan and Go with Walmart+ The difference? - Connected to your phone - Intuitive scanning - Connected to self-checkout Sometimes, ideas are just ahead of their time. The technology and operations needed to catch up to make them successful. The reminder is: if something isn't working quite right, don't give up on it. It just might be before its time. What other technologies have been before their time? Drop a comment below ⬇️ #BeBrilliant

How to not hire great talent.. I was reading a post about a candidate who refused to do a technical assessment and backed out of the interview. The hiring manager was shocked and disappointed. The assessment was estimated to take.. wait for it… 8 hours of work!!! No wonder the candidate backed out. A brilliant company has: - defined culture - clear values - defined work Hire based on that criteria, and not only do you get a great candidate experience, but a motivated, excited future member of the team. You don’t need to put people through 8 hours of free labor to find the right fit. Do you agree? #bebrilliant