Taryn D'Souza's Linkedin Analytics

Bridging strategy, research and design to create meaningful digital and service experiences with less friction and more clarity. I'm a User Experience and Service Design consultant with 20+ years of experience transforming digital products and services across sectors, from fast-moving startups to large organisations like SEEK, NYSE, Deakin University and the Alannah & Madeline Foundation. Why teams come to me: → Disconnected or broken user journeys → Risky design decisions made without data → Slow or unclear discovery processes → Low UX maturity or in-house capacity → Teams unsure what’s working or not for users and staff How I help: I help teams: ✔ Uncover real user pain points ✔ Identify blockers before redesign begins ✔ Align internal teams on what matters ✔ Test early to reduce risk ✔ Connect business goals with human needs ✔ Create products and services that are actually usable, inclusive and human-centred What makes me different: • Grounded in psychology, my work goes deeper than surface-level UX • Experienced across discovery, research, product and service design • Comfortable in complexity — public sector, education, tech and social impact • I work fast, collaboratively and without fluff I've supported organisations like SEEK, DHS, Deakin University and the Alannah & Madeline Foundation to improve both the user and staff experiences. If you're planning a rollout, stuck mid-transformation, or working without a UX team, I can help.