AT&T

Lead Network Process & Quality

Global Supply Chain-RAN Mobility 

Fundamental understanding of contract law, including experience drafting, reviewing, and interpreting contracts.

Comprehensive sourcing and contract negotiation experience with suppliers in one or more of the following categories: professional services or contingent labor, technology (e.g. IT consulting and hardware/software/SaaS), facilities and or construction, financial services industry related products and services. 

Experience negotiating contracts and sourcing for a large complex organization in highly regulated environment.

Ability to project manage deals, including legal, financial and stakeholder reviews.

Benchmarking and analysis capabilities. 

Proficiency with leading web-based contract management, strategic sourcing (RFx) and Non-disclosure management. 

Experience managing third party relationships and measuring performance results. 

Ability to quickly establish credibility to build and maintain effective working relationships. 

Strong time management skills and ability to meet deadlines. 

Strong analytical skills and high attention to detail

Senior Sourcing Manager

Network Operations Center Manager

Target

Created a welcoming experience by authentically greeting, every guest every time.

Connected with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience and using those questions to assess, understand, and determine how to tailor your approach.

Welcome guests into self-checkout and provide assistance as needed.

Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices. Known as bag lady and trained others on front end. 

Worked efficiently to minimize guest wait time while maintaining guest service and accuracy.

Make the guest aware of current and upcoming brand launches, store activities, and events.

Speak to the benefits of the REDcard with every guest and assist them through the application process.

Understand and show guests how to use Wallet and the other features and offerings within the Target App.

Familiarity with all fulfillment services, and know how to direct the guest to enroll, activate, and use them.

Processed every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures.

Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures.

Deliver easy and seamless service to all Order Pick Up, Drive Up, Registry, and Photo guests.
Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)

Stock supplies during store open hours while being available for the guest.

Say thank you after every guest interaction and be sure every guest leaves satisfied with their shopping experience.

Demonstrate a culture of ethical conduct, safety, and compliance.

Guest Advocate

Subject Matter Expert for Layer 2 NRC in Richardson, TX supporting ATM/FR and Mobility network.  Provide support, skills and knowledge for Alcatel 7470/7670, Lucent CBX500/GX550, Nortel (7k,15k,20k) and Cisco based networks for ATM DSL Backbone network.  Experience in equipment configuration, network trouble isolation, implementation and management of hardware/software upgrades and conversion.  

SME - Escalation Manager 

Coordinated responses between technical teams during a service disruption;
Analyzed incident trends and recommending corrective actions;
Coordinator of outage review meetings;
Escalated high priority items to the appropriate department/management;
Demonstrating communication, presentation, and relationship management skills;

Possessing analytical and decision making skills and ability to influence without authority;
Mobilized highly skilled technical resources to determine root cause and apply permanent solutions;
Analytical and decision making skills;
Tracking problems within infrastructure and identify areas of opportunity;
Understanding the link between incidents, changes and problems to identify prevention opportunities;
Preparing statistics, KPI and trend reports for use in the problem management process;
Coordinator of convening and facilitate problem review meetings;
Developed trend analysis and preparing service improvement plans to address identified gaps;

Responsibilities for assessment related to prioritization and escalation of problem records;
Proactive problem management practices and processes to prevent future incidents;
feedback to problem management owner in order to improve process effectiveness and quality;
Reviewed historical problems and root cause analysis to identify trends and opportunities for improvements;
Improved stability and resiliency across the organization by reducing incident volumes;

Collaborated effectively across teams leading reviews of RCA efforts;identifying lessons learned to prevent recurrences.

Sr Specialist Network Support

•	Works closely with other groups within ASI to ensure service expectations are met. 
•	Coaches and motivates employees to meet goals within a defined performance management model. 
•	Received Excellent rating on recent job appraisal and individual discretionary award.
•	Other duties include writing reports and giving presentations to various teams and senior level management that encourages remediation efforts are concise with regard to outages. 
•	Developed, maintained, and documented a permanent repository for outage data of the Network Operation Center. 
•	Worked with Change Coordination & Communication Center Manage the coordination and communication of Continuation of Technical Knowledge and Expertise.

Manager L2NRC Richardson

Senior Support for ASI Broadband Network Operations provided and hosted weekly network health reporting calls as well as post mortem and corrective path forward for chronic and repeat network impacting outages.  Ensured outage summary reports were precise and outlined path forward for business units. Additionally, ensured change management activity was properly outlined and approved for Business Units.  Tracked spare cards and RMA process.

Senior  Network Support Specialist

Manager Tier 2 Support

SBC - AT&T

Supported internal 7x24x365 Enterprise Network Operations Center for 9 states.  Experience with Cisco and Lucent network hardware components as well as conducted post mortem follow ups on critical network impacting outages or disruption in service.

Senior Communications Specialist

Senior Sourcing Manager - Global Supply RAN/Mobility- RCA/Incident Management SME- Guest Advocate

With over two and a half years of experience as a Senior Sourcing Manager at AT&T and over 25 years of experience in the telecommunications industry, I am a seasoned professional who delivers optimal results for the company's global supply chain. I hold a Master's degree in Project Management and Information Technology and multiple certifications in sourcing, procurement, contracts, and RAN/mobility.

My core competencies include comprehensive sourcing and contract negotiation with suppliers in various categories, such as professional services, technology, facilities, and construction. I have a fundamental understanding of contract law and the ability to project manage deals, including legal, financial, and stakeholder reviews. Additionally, I have strong skills in benchmarking and analysis, process improvement, escalation process, technical support, and CRM management. I am passionate about emerging technologies, mobility, virtualization, and cloud, and I constantly seek to learn and apply new knowledge and best practices to enhance my performance and contribute to AT&T's success.

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