Forbes Technology Council

Official Member

BetterWorld Technology

Co-Founder & Chief Operating Officer

General Manager

Vice President of Operations

Director of Customer Operations & Training

Working Excellence

Senior Director

Robert Morris University, Chicago, IL

Adjunct Professor Of Business

Staffing Network LLC

 Vice President , Information Systems

V&V Supremo Foods Inc

Senior Manager, Information Systems

Easter Seals Inc.

Senior Director Information Technology

Director IT Operations

IT Operations Manager

Recall

Regional IT Operations Analyst 

Knightsbridge Solutions LLC

IT Operations Analyst

Baker and McKenzie

Team Lead Desktop Support Analyst

Transforming IT Landscapes as Co-Founder & COO | Certified VCISO | Thought Leader in Cybersecurity & Managed IT

As the COO of BetterWorld Technology, I leverage extensive experience in the nonprofit sector and a proven track record as a VP of Technology to deliver operational excellence. As a certified VCISO, I specialize in providing strategic cybersecurity solutions alongside Managed IT and IT Consulting, helping organizations of all sizes stay secure, efficient, and innovative.

BetterWorld Technology is a nationwide, 24/7 Managed IT, Cybersecurity, and IT Consulting provider, delivering enterprise-grade solutions for organizations of all sizes. We’re big enough to offer robust, scalable technology and security services, yet small enough to provide personalized care and attention, ensuring tailored support that drives success.

Cybersecurity Isn’t Just an IT Problem—It’s a Business Imperative

Every headline about a data breach reminds us: cybersecurity impacts every layer of an organization. Yet, I’m still seeing too many companies treat it as solely “IT’s job.”

Today, cybersecurity strategies must be built into the fabric of business operations. It’s not enough to install a firewall and hope for the best. The most resilient organizations foster a culture where every employee—from leadership to frontline staff—takes ownership, stays informed on threats, and collaborates across departments. This proactive approach turns security from a reactive cost center into a strategic asset.

How is your organization bridging the gap between IT security and broader business strategy? What cultural shifts have made the biggest impact? Let’s learn from each other’s experiences.

John Jordan

Talks about #bcorp, #technology, #cybersecurity, #betterworldtech, and #customerexperience

Trusted Leader in IT & Cybersecurity | Co-Founder & COO | Certified VCISO | MBA | Proven Leader in IT, Cybersecurity 🛡 & Business Transformation | One of Newsweek’s Most Reliable Companies for 2025 | Let’s Connect

Cybersecurity Isn’t a Destination—It’s an Ongoing Journey 🛡️

Every day brings a new headline about data breaches or sophisticated cyber-attacks targeting organizations big and small. It’s no longer enough to have a “set it and forget it” security plan.

True cybersecurity is continuous: regular risk assessments, proactive vulnerability management, and building a culture of vigilance are non-negotiable. As someone deeply invested in this space, I’ve seen firsthand how quickly the tactics used by bad actors evolve—and how crucial it is to evolve faster.

What steps are you taking today to keep your teams one step ahead? Share your strategies, successes, or even challenges—let’s learn from each other.

Cybersecurity Fatigue is Real – Here’s How We Can Fight It

Lately, I’ve noticed a growing issue facing businesses and IT teams: cybersecurity fatigue. With headlines full of data breaches and endless requirements for password changes or mandatory trainings, it’s easy for teams to tune out—just when vigilance matters most.

So how do we keep our people engaged in securing our organizations? I believe it starts with empathy and clarity. Translating “cyber speak” into real-world language makes risks feel relevant. Gamifying security training can boost participation (and be fun). Most importantly, creating a culture where everyone feels empowered—not shamed—about reporting mistakes or suspicious activity keeps us nimble against evolving threats.

What innovative steps are you taking to combat cybersecurity fatigue in your organization? Any strategies that worked wonders—or flopped? Would love to hear your experiences!

Cybersecurity: More Than Just a Technology Problem

Every time a new data breach makes the headlines, the conversation inevitably centers on tools and firewalls. But in reality, effective cybersecurity starts—and often ends—with people.

In my travels across the US meeting with organizations of all sizes, I keep seeing one trend: even the best technology falters if your team isn’t educated, vigilant, and empowered. Social engineering attacks are on the rise because human error remains the weakest link.

So here’s my take: Let’s shift our focus from just buying more tools to building stronger cyber cultures. What are you doing to put people at the center of your security strategy? How do you train and engage your teams to be proactive defenders, not passive risk factors? Let’s share ideas and raise the bar together.

Cybersecurity Isn’t Just IT’s Problem Anymore

Not too long ago, cybersecurity was considered a “tech issue”—something for the IT department to worry about behind the scenes. Today, that mindset just doesn’t cut it.

With remote work, ever-more sophisticated cyber threats, and our reliance on digital collaboration tools, EVERYONE in an organization plays a role in defending against cyberattacks. Cybersecurity awareness training is as important as antivirus software. Leadership buy-in is now mission critical when it comes to investing in proactive security measures—not just remediation after a breach.

We can’t afford to silo cybersecurity discussions anymore. How are you encouraging a culture of cyber vigilance across all teams in your organization? What’s working best (or not at all)? Would love to hear your strategies!

🏢 The Changing Face of Managed IT: More Than Just Support

Remember when IT was just the folks you called to fix your email? Those days are long gone. Today, Managed IT Services are at the heart of business growth and resilience.

From remote work enablement to automating routine processes, managed services now drive innovation across industries. I’ve seen organizations upgrade their customer experience and build robust security frameworks—all by leveraging an agile MSP partnership. Yet, with digital transformation accelerating, staying ahead means focusing on scalability, cybersecurity, and seamless integration with emerging tech trends.

How is your organization leveraging Managed IT beyond basic support? What challenges or opportunities have you faced in this ongoing evolution?

Are we preparing our teams for a future shaped by AI, or just reacting to headlines?

AI is no longer an abstract concept—it's transforming managed IT services, cybersecurity, and business operations in real time. I’ve seen both excitement and anxiety as organizations scramble to adapt. The winners aren’t the ones with the newest tools, but those who foster a culture of continuous learning and curiosity. Investing in people—upskilling teams, encouraging experimentation—is what bridges the gap between hype and meaningful impact.

How are you helping your colleagues embrace change and thrive alongside transformative technologies? Share your insights on strategies that work (or don’t)!

If your cybersecurity strategy still revolves around annual checklists, it’s time to rethink your approach.

The threat landscape never sleeps—new vulnerabilities emerge daily, and attackers are getting smarter with automation, AI, and social engineering. Yet too often, organizations operate as if a once-a-year risk assessment and some routine training are enough to keep their data safe. The reality? This “set it and forget it” mindset creates dangerous blind spots.

Building cyber resilience today means integrating security into every part of the business—from board discussions to day-to-day operations. It takes continuous monitoring, ongoing education for every employee, rapid response plans, and leadership that champions a security-first culture. Ask yourself: If an incident hit right now, would your team be prepared? Or has cybersecurity become another line item on an outdated checklist? Challenge the status quo—because cyber threats certainly are.

Are Cyberattacks Outpacing Our Defenses?

Every year, cyber threats grow more sophisticated and relentless. It’s no longer just about preventing breaches—it's about rapid detection, response, and resilience. 

With ransomware attacks targeting everyone from small nonprofits to global enterprises, the stakes have never been higher. Staying ahead demands continuous education, layered defenses, and a culture where cybersecurity is everyone’s job—not just IT’s problem to solve.

What strategies are you focusing on right now? Share your best practices for building a cyber-resilient organization. Let’s help each other raise the bar against cybercrime!

The human factor in cybersecurity often gets overlooked—yet it’s one of the most persistent vulnerabilities.

No matter how robust our tools become, social engineering attacks and simple mistakes by well-meaning employees can still open the door to major breaches. Tech leaders need to remember: training your people is as crucial as upgrading your firewalls.

Are you prioritizing regular cybersecurity awareness for your teams? What strategies have you found effective in building a security-first culture? I’d love to hear what’s working on the front lines!

Cybersecurity is no longer an IT problem—it’s a leadership responsibility.

NIST just dropped CSF 2.0, and it comes with a major upgrade: Governance.
 Translation? If cyber risk isn’t being discussed in your boardroom, you’re already behind.

I just wrote a no-BS follow-up to my last BetterWorld Technology article breaking down:
 ✅ What’s new in CSF 2.0
 ✅ How GRC turns from a boring acronym into a business engine
 ✅ Why SMBs need this more than the Fortune 500
If you want the quick hit, watch our YouTube short.
 If you want the full playbook, read the article.
🚀 Read it here: https://lnkd.in/gJYfH8BP

Cybersecurity isn’t just firewalls and buzzwords—it’s your bottom line, your credibility, and your ability to sleep at night without wondering if some

NIST CSF 2.0: Why “Governance” Just Became Your Cybersecurity Power Move

Cybersecurity: Are We Prioritizing the Right Risks?

Every week, there’s a new headline about a cybersecurity breach. But are we focusing on the risks that actually matter—or just putting out fires as they arise?

In my work across the country, I see many organizations investing in shiny new tools while neglecting basic cyber hygiene. Multifactor authentication, employee training, and regular patching still prevent the lion’s share of successful attacks. Yet so often, these basics get overshadowed by hype around AI-driven solutions and zero-trust architectures.

What do you think: Is our industry putting too much emphasis on high-tech cybersecurity at the expense of fundamentals? Where should leaders be investing their attention—and budgets—to truly protect their organizations? Let’s start a real dialogue in the comments.

How often does your technology strategy actually drive business growth, rather than just supporting it?

Too many organizations view IT as a cost center or a necessary evil—when in reality, it's the engine of transformation. The right IT strategy goes beyond keeping the lights on; it unlocks efficiency, enables new business models, and empowers teams to do their best work securely. Whether you’re a nonprofit stretching every dollar or an enterprise scaling globally, a proactive approach ensures technology becomes your competitive advantage.

Is your IT roadmap designed to merely maintain operations—or to transform what’s possible? Let’s stop accepting “good enough” and start demanding technology that truly moves the needle. What’s one bold change you’d like to see in your organization’s approach?

Cybersecurity Fatigue Is Real—Here’s How We Fight Back

Is it just me, or does every new headline seem to bring another cybersecurity scare? It’s easy for teams to feel overwhelmed, and I’m hearing more about “cybersecurity fatigue” from business leaders every day.

With threats evolving at breakneck speed and regulations tightening, many organizations are struggling to keep up. But here’s the truth: security isn’t a checkbox; it’s an ongoing mindset. The right mix of proactive monitoring, user education, and strategic investment is essential—not just flashy new tools. In my experience, building a culture where everyone understands their role in security makes all the difference.

What strategies are helping your organization beat cybersecurity fatigue? Share what keeps your team sharp—or let’s brainstorm ways to stay ahead together.

Why Cybersecurity Needs to Be Personal

With so much talk about firewalls, phishing, and zero-day exploits, it’s easy to forget that cybersecurity isn’t just a technology issue—it’s a people one. How often do we really consider the human element behind every click or keypress?

I’ve met countless business leaders across the country who invest in next-gen tools but overlook their most powerful defense: empowering their teams. Training employees to recognize threats, creating an open dialogue about mistakes, and fostering a culture where everyone feels responsible for security—these are game-changers. Technology is only as strong as the people using it.

What strategies has your organization used to make cybersecurity part of your daily culture? Share your experiences—let’s learn how we can all create safer, smarter workplaces together.

We talk a lot about digital transformation—but what does it really mean for organizations trying to stay secure and competitive?

It’s not just about adopting new tools. True transformation requires rethinking how we align IT strategy, cybersecurity, and operations to drive growth, agility, and resilience in today’s environment. Leadership must ask: Are we building a security culture or just installing controls? Are our managed services proactively protecting us or simply reacting to threats? How well are we leveraging technology to empower—not burden—our teams?

As leaders in IT and cybersecurity, our challenge is clear: Break down silos between business objectives and technical execution. It’s time for organizations of every size to view cybersecurity as a strategic enabler—not an afterthought. What steps are you taking this year to build a more resilient, transformational IT foundation? Let’s share ideas and lessons learned—because the future belongs to those who adapt securely.

How secure is your data... really?

Every week, I talk to leaders convinced their cybersecurity measures are “good enough”—until a breach proves otherwise. In our hyper-connected world, relying on yesterday’s security protocols isn’t just risky; it’s reckless. The stakes have never been higher, with smarter attacks targeting everything from remote endpoints to unsuspecting team members.

It’s time we ask ourselves: Are we proactively protecting our organizations, or simply hoping for the best? What new strategies did you implement this year that made a tangible difference in your cybersecurity posture? Let’s challenge each other to raise the bar—what should every company be prioritizing right now?

Sports analogies often hit home—and cybersecurity is no exception.

Just like coaching a team, building your organization’s cyber defenses means more than buying the latest “gear.” It’s about practice, strategy, adaptability, and relentless focus on fundamentals. A single neglected detail—a weak password or an unpatched device—can sideline your entire operation faster than a fumbled pass or missed play.

Are you treating cybersecurity like a season-long game plan—consistent training, teamwork, and adaptation? Or just hoping for a lucky win each week? I’d love to hear your winning plays—or cautionary tales—when it comes to securing your organization from digital threats.

⚡ The Real Cost of Downtime in Managed IT Services

Ever counted the hidden price tag of a few hours of IT downtime? It’s not just about lost emails or team frustration—sometimes, the actual cost cuts much deeper.

When systems go down, it stalls productivity, chips away at customer trust, and can even jeopardize valuable data. Too often, businesses underestimate how these hiccups ripple through every layer of their operations. Proactive managed IT services aren’t just “nice to have”—they’re mission critical for business continuity and resilience. Investing in ongoing maintenance and robust support means fewer surprises and more time for growth.

What strategies do you use to minimize downtime—and has your approach ever saved the day when it mattered most? Let’s share insights!

Are we underestimating the power of simple kindness in the business world?

In our fast-paced, high-stakes industry, it’s easy to believe that only the toughest survive. But every now and then, real stories of compassion break through the noise—reminding us there’s a different way to lead. Whether in cybersecurity, IT strategy, or business transformation, I've learned time and again that empathy isn’t weakness; it’s a force multiplier. The ability to listen deeply, understand challenges from another perspective, and extend genuine support often yields more sustainable results than any technical fix alone.

Think about your today: how might your team or organization transform if kindness played a bigger role alongside operational excellence? I’d love to hear your experiences—where has a little compassion made all the difference?

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