Crack On Coaching

Passion for Team Success: Crack On Coaching is dedicated to helping teams thrive and achieve their goals.

Experienced Trainers: Our trainers and coaches bring expertise and quality to every session.

Tailored Approach: We customise our approach to meet each team's unique needs, whether through one-on-one coaching or group training.

Comprehensive Topics: Our services cover essential areas like communication, collaboration, leadership, and team building.

Effective Teamwork: We understand the importance of teamwork for success and focus on skill development and confidence building.

Elevate Performance: Contact us to unlock your team's full potential and elevate their performance. Let's start cracking on towards success! 🚀 

#TeamSuccess #TrainingAndCoaching

Founder

The CrackOn Podcast is the perfect daily dose of inspiration for anyone looking to get fired up and tackle their goals. Launched in 2019, the podcast showcases inspiring people who embody the CrackOn attitude and show up every day, no matter what challenges they face. With stories of perseverance, resilience, and determination, the CrackOn Podcast is the go-to source for anyone who wants to start and get on with what they've been putting off. Tune in and get ready to be inspired to take action and make your dreams a reality!

Founder of the Crack On Podcast 

Purple Story (The Home of Operational Excellence)

In my role as a facilitator with Purple Story, a prominent provider of soft skills and behavior development, I am deeply invested in fostering the growth and development of individuals, particularly within the hospitality sector. My passion lies in sharing my experiences to contribute to best practices, allowing me to give back to an industry that I hold dear. Through this, I aim to play a pivotal role in nurturing and enhancing the skills and behaviors of individuals, facilitating their professional development and contributing to the overall success of the industry.

Purple Story Teller

Tapas Revolution

I led several exciting new projects in a casual dining establishment that I found very invigorating. Our primary objective was to provide exceptional experiences for both our team members and customers. I was responsible for developing our drinks menu, providing sales training for our team, and overseeing the training and development of our management teams to ensure exceptional service delivery.

Our primary focus was on creating a new cocktail menu that catered to a wide range of tastes and preferences. To achieve this, we worked closely with our bartenders to develop innovative and enticing cocktails. We also provided comprehensive training to our front-of-house staff to enable them to upsell our drinks offerings and maximize sales.

Additionally, we prioritized creating a welcoming atmosphere for our customers. We believed that this was achieved by ensuring that our team members were happy, motivated, and engaged. To achieve this, we provided extensive training and support to our management teams to help them build strong and positive relationships with their teams. We also ensured that our team members had access to the resources they needed to deliver exceptional customer service.

Throughout our initiatives, we remained committed to putting both our team and customers first. We believed that by developing our teams and providing them with the tools and knowledge they needed to excel, we could create an environment where our customers felt valued and appreciated. I am proud of the results we achieved and the exceptional dining experiences we delivered to our customers.

Head of Special Projects

Creative Hospitality Group

Leading the Operations of an amazing hospitality business.  With turnover in excess £9 million a year and overseeing the development of over 250 staff.  

The role covered all aspects of operations from P&L management to strategic planning for each venue with team development being on top of my agenda to get right.  'Right people, Right place' was the mantra I used in order to ensure that both the individual and the business would strive and deliver everything they could.

Head Of Operations

CROESY BARS LTD

In 2016, our award-winning company launched two new concept bars - 29 Park Place and Dead Canary, both of which quickly made it into the Top 10 UK Bars. As the project lead, I was excited to work on these amazing projects that involved overseeing more than 30 staff members in each venue.

One of the key aspects of my role was coaching senior managers to deliver their KPIs and establish essential processes such as stock management, cash checks, and audits. We checked these processes weekly to review the growth and service standards we were delivering. Additionally, I was responsible for providing sales training to the team members to ensure they had the necessary skills to sell effectively and boost revenue.

Through our comprehensive sales training, we provided our team members with the tools and knowledge they needed to deliver outstanding customer service and increase sales. We taught them how to engage with customers, provide excellent recommendations, and effectively upsell products. By doing so, we were able to grow our revenue, enhance our service standards, and create an enjoyable and memorable experience for our customers.

I am proud of the results we achieved and the exceptional service we delivered to our customers. By investing in sales training and developing our team members, we were able to create an exciting and successful atmosphere in both of our bars.

Business Owner

Formerly Bars Ltd

I opened a new venue from scratch after the previous one had closed down. Leading the team and serving as the knowledge and motivation arm of the business were essential to its success. I brought innovative ideas to the table and consistently challenged the norm. Coaching and developing the team was another significant aspect of my role, and I led by example.

One of the key areas that I focused on was sales training. I knew that by developing our team members' sales skills, we could maximize revenue and increase customer satisfaction. I provided comprehensive sales training to the team members, teaching them how to engage with customers, provide exceptional recommendations, and effectively upsell products. We also implemented sales metrics to measure the team's performance, and I provided coaching and feedback to help them improve.

In addition to sales training, I also played a crucial role in coaching and developing the team. I led from the front, setting the standard for excellence and providing guidance and support to my colleagues. I believed that by investing in our team members and empowering them to take ownership of their roles, we could create a positive and successful working environment.

I am proud of the success we achieved in the venue, and I know that our focus on sales training and coaching played a significant role in our achievements. By investing in our team members' skills and development, we created a motivated and skilled workforce that was committed to delivering exceptional service and driving revenue growth.

Co-Owner

Novus

I consider myself very privileged to have worked for such a great company, leading sales teams of over 100 staff and managing turnovers of up to £5 million. One of my main achievements was joining the millionaire club in 2009, 2010, and 2011.

As the leader of the sales teams, I oversaw all aspects of the business, with a focus on maximizing revenue and driving sales growth. I worked with multiple teams and some amazing people, helping them to develop into bigger roles and better themselves, both in their professional and personal lives.

One of my primary responsibilities was to lead and motivate the sales teams to achieve their targets and exceed customer expectations. I developed sales strategies and implemented sales metrics to measure the team's performance. I also provided sales training and coaching to help team members improve their skills and increase their productivity.

Through my leadership, we were able to achieve outstanding results, consistently delivering excellent customer service and exceeding our sales targets. I am proud of the role I played in developing and leading the sales teams, and of the growth and success we achieved together.

General Manager

Helping General Managers to level up their leadership skills through relatable training and create lasting behavioral change using 1:1 and Group training and coaching. 🚀

With over 20 years of experience in the hospitality industry, I know how to elevate team performance and empower others to achieve their goals. That's why I founded Crack On Coaching, a company dedicated to helping teams thrive and overcome obstacles through tailored coaching and training services. 

As a certified NLP practitioner coach and a certified rugby coach level 3, I bring expertise and quality to every session, covering essential areas like communication, collaboration, leadership, and team building. I also host the Crack On Podcast, where I share inspiring stories of people who show up every day, no matter what challenges they face. My mission is to unlock your team's full potential and crack on towards success. Contact me to find out how we can work together to make it happen. 🚀

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