Jonathan Saunders's Linkedin Analytics

I help hospitality leaders become the reason people stay, not the reason they quit. After 15 years running pubs as a General Manager — and a stint as an award-winning bar owner — I learned the hard truth: brilliant people get promoted, but no one shows them how to lead. They can smash service, nail GP, keep a shift afloat… yet still lose staff because the human bit never gets taught. So I built Crack On Coaching to fix that gap. What I do Grow world-class General Managers. Our GM Accelerator turns accidental managers into confident, commercially-sharp leaders who coach in real time — not just at reviews. Cut churn and boost profit. Clients see staff turnover drop, NPS climb and labour % tighten within months. Make leadership practical. No fluff. Just tools, behaviours and energy that stick long after the workshop ends. How I’m different I’ve worked every job in the house — glass collector, KP, bartender, GM, owner — so I speak bar-back and boardroom. Everything I teach has been battle-tested on a busy Friday night when the ice bin’s low and the P&L’s due on Monday. Who I work with Multi-site operators (5–100 venues) who want their managers to lead with purpose, coach every shift and keep great people in the business. 🚀 Ready to turn good managers into leaders who make people feel something — and stay for it? 📩 Drop me a note here or email [email protected] and let’s crack on.