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Professional Summary Expertise in Technical operations that drives complete infrastructure, hardware, and software issues, from users to the customer level and ensuring that all internal/external issues are addressed within the SLA’s, Working with vendors. Stakeholders, partners, management to deploy and manage the infrastructure seamlessly with high availability. Professional Career Yupptv India Pvt. Ltd | Technical support engineer – Hyderabad – 13th March 2015 to 05th May 2016 Planful.com | NOC engineer| Hyderabad – 13th Feb 2017 – 18th March 2022 SSCtech | NOC engineer | Hyderabad – 04th April 2022 – Till date Roles and responsibilities. However, Not limited to below Windows active directory rules and properties Provisioning domain user account, groups for internal/external users and customers Active directory account password resets Restarting IIS services/killing task and so on Removal of active directory accounts or groups Writing SQL queries and performing select, delete, update and MDX statement Patching OS patch via BigFix tool Configure VPN, troubleshoot, upgrades and so on Create and reset accounts for Okta, Box, Office 365, Jira and so on Scheduling jobs on Active batch, audits, cancel, disable and so on Performing scripts jobs troubleshooting, downloading and fixing XML issues Updating config files on Java applications Troubleshooting DFS latency issues VMware reset, reboot, powered off/on from console and so on Working on Bomgar, Authentication and MFA, Gauth, and DUO AWS/Azure console access management. Expertise in: • Windows administrator • Big Fix patching tool Tech Skills & Tools. •CCNA, Linux, Windows 2008 & 2012, MSSQL, VMware administration, Chef, Jenkins, AWS & ITIL, Logic monitor, Nagios Tool, Splunk monitoring tool, Alert site & Sumo Logic, Google authenticator, MFA, 2FA, Okta, Box, Big fix tool, WSUS, Bomgar, Active batch, Cisco Jabber, VPN, HP blade servers, FireEye, Sohpos, Helix Education. •Bachelor’s degree in electronics and communication engineering | JNTUH University | Hyderabad - 2009 - 2013 Languages. •English, Hindi & Urdu. Thanks and Regards Mohammed Abdul Nawaz [email protected]
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