Mohammed Abdul Nawaz's Linkedin Analytics

Hello Recruiters/Hiring managers. Accomplished NOC Engineer with over 6 years of expertise in managing, monitoring, and troubleshooting enterprise-level Windows servers, services, applications, and virtualized environments. Recognized for exceptional performance and commitment to maintaining high availability and reliability across cloud and on-premise infrastructures. Proven track record in incident management, change control, and implementing robust solutions to enhance operational efficiency. Professional Experience: Ezesoftware NOC Support Engineer Hyderabad | April 2022 - Present • Spot Award of the Month: Recognized for outstanding performance and ensuring high availability of critical services through proactive monitoring and rapid incident response. • Managed and maintained Windows enterprise servers, applications, and services, ensuring optimal performance and availability. • Implemented and managed HP Blade Chassis for efficient server management and resource allocation. • Conducted troubleshooting and root cause analysis for incidents and outages, implementing timely resolutions to minimize downtime. • Led the deployment of new applications and services, collaborating with cross-functional teams to ensure seamless integration with existing infrastructure. • Administered Active Directory, managing user accounts, group policies, and security permissions. • Configured and managed virtual machines (VMs) on AWS and Azure, optimizing performance and cost-effectiveness. • Implemented and managed IIS for hosting web applications, ensuring secure and reliable environments. • Supported MSSQL database administration tasks, including backup and recovery operations. • Configured and supported Single Sign-On (SSO) solutions such as Okta, enhancing access management and security. • Provided user support and managed account provisioning, password resets, and access permissions. • Planful.com NOC Support Engineer Hyderabad | Feb 2017 - March 2022 • Provided similar support and responsibilities as above. Key Skills: HCL BigFix patch scheduling, actions, fixlets, tasks, tools, baselines. Operating Systems & Servers: Windows Server (2008, 2012, 2016, 2019), Active Directory, Group Policies, HP Blade Chassis. Virtualization & Cloud Platforms: VMware, AWS, Azure, virtual machines (VMs), SSAS Web Technologies: IIS, Web Applications, Application Pool Recycle, SSL Certificates. Incident & Change Management: Monitoring tools (Nagios, SolarWinds), incident response, outage resolution, root cause analysis, change control procedures.