Qasim Ali Tariq 🌟's Linkedin Analytics

I am a results-driven Technical Support Manager with over 6 years of experience in the customer success industry. My passion lies in helping customers achieve their goals by providing exceptional support and driving their success. With a strong skill set that includes analytical skills, interpersonal skills, customer service operations, and team management, I am well-equipped to lead and inspire a support team. Currently, I hold the position of Senior Technical Support Specialist at Big Immersive, where I have been instrumental in training employees to adapt to customers' evolving needs. I am also responsible for recruiting, interviewing, and onboarding new customer service representatives. By reporting successes in customer service to upper management and implementing customer feedback into training programs, I consistently strive to improve the quality of support provided. Additionally, I have a keen eye for key performance indicators (KPIs) and utilize data analysis to measure progress toward customer service goals. In my role, I leverage Intercom to provide timely and effective support, ensuring customer satisfaction. I have a track record of successfully resolving bugs and production-related issues, promptly updating users on the status of their resolutions. Moreover, I have experience managing online communities, such as Discord, and effectively handling payment-related tasks, transactions, campaign-related stats/sheets, and special auctions. I am proficient in initiating the funds withdrawal process for users, ensuring a seamless customer experience. Prior to my current position, I worked as a Customer Success Specialist at i2c Inc. and Mailmunch, where I utilized Intercom Live Chat to deliver exceptional support, incorporated push messages to reduce churn, and collaborated with the development team to address bugs and issues. During my tenure as a Senior Customer Success Specialist/Sales Specialist at Live Chat Worldwide, I efficiently managed call support operations, controlled call volume, and provided valuable feedback to senior management regarding escalations. I consistently met all key performance indicators (KPIs), ensuring high levels of customer satisfaction. Additionally, I have experience as a Team Coordinator at Mindbridge Private Limited, where I successfully managed a team and coordinated workflow to achieve organizational goals. I am passionate about networking with professionals in the customer success industry and always eager to explore new opportunities.