33K+ | Technical Support Manager | Customer Success Expert | Process Improvement | Metaverse | Web3

I’m basically a customer experience ninja... 9+ years of juggling SaaS, fintech, Web3, and service ops without dropping the ball (or the customer). I’ve supported Uber, wrangled RV enthusiasts, dabbled in NFTs, and now I’m working as a Senior Product Support Specialist at Contour Software - Jonas Club turning chaos into “all good now” one ticket at a time.

I am excited to announce that I have completed my 2nd sehri 🚶🏻‍♂️‍➡️

Qasim Ali Tariq 🌟

I am a results-driven Technical Support Manager with over 6 years of experience in the customer success industry. My passion lies in helping customers achieve their goals by providing exceptional support and driving their success. With a strong skill set that includes analytical skills, interpersonal skills, customer service operations, and team management, I am well-equipped to lead and inspire a support team.

Currently, I hold the position of Senior Technical Support Specialist at Big Immersive, where I have been instrumental in training employees to adapt to customers' evolving needs. I am also responsible for recruiting, interviewing, and onboarding new customer service representatives. By reporting successes in customer service to upper management and implementing customer feedback into training programs, I consistently strive to improve the quality of support provided. Additionally, I have a keen eye for key performance indicators (KPIs) and utilize data analysis to measure progress toward customer service goals.

In my role, I leverage Intercom to provide timely and effective support, ensuring customer satisfaction. I have a track record of successfully resolving bugs and production-related issues, promptly updating users on the status of their resolutions. Moreover, I have experience managing online communities, such as Discord, and effectively handling payment-related tasks, transactions, campaign-related stats/sheets, and special auctions. I am proficient in initiating the funds withdrawal process for users, ensuring a seamless customer experience.

Prior to my current position, I worked as a Customer Success Specialist at i2c Inc. and Mailmunch, where I utilized Intercom Live Chat to deliver exceptional support, incorporated push messages to reduce churn, and collaborated with the development team to address bugs and issues.

During my tenure as a Senior Customer Success Specialist/Sales Specialist at Live Chat Worldwide, I efficiently managed call support operations, controlled call volume, and provided valuable feedback to senior management regarding escalations. I consistently met all key performance indicators (KPIs), ensuring high levels of customer satisfaction.

Additionally, I have experience as a Team Coordinator at Mindbridge Private Limited, where I successfully managed a team and coordinated workflow to achieve organizational goals.

I am passionate about networking with professionals in the customer success industry and always eager to explore new opportunities.

Dropped Out. Built a 9-Year CX & Support Career. Finished My Degree While Leading Ops - Now Supporting Global ERP Clients.

Be humble, your salary is someone's perfume. 🫢

TCL TCL Electronics Pakistan

I request that this issue be resolved immediately. This is hard-earned money, and such treatment is unacceptable for a customer who placed their trust in your brand.

warehousing operations specialist | Logistics coordinator | Track and Trace Supervisor | Senior Customer support Specialist.

From "Inspire Greatness" to Bad Faith Deception: My 30-Day Ordeal with TCL Electronics Pakistan 

I am taking this public because TCL Electronics Pakistan has moved from service negligence to a blatant breach of consumer trust. As a customer who purchased a 55" P755 (PKR 152,000) for gaming, I have been subjected to a month of deception and a refusal of transparency.

​The Timeline of Bad Faith:

​Jan 24, 2026: TCL collected my 55" P755 from my home in Lahore for repair.

​The "Cleaning" Scam (Jan 28): Just 4 days later, TCL tried to return the unit. It wasn’t repaired; it was simply "cleaned." I refused delivery of a defective unit.

​The Admission (Feb 10): After 18 days of stalling, TCL admitted they had no replacement parts. They then tried to demand a 20% depreciation for a replacement, a demand I successfully fought back.

​The Payment (Feb 14): I paid the 10% depreciation (PKR 18,750) in good faith. TCL has now held my property for 30 days and my additional cash for 9 days.

​The Negotiation Breakdown Today:

I visited the service center today to demand a written reason for this month-long delay. The staff flatly denied providing anything in writing, instead telling me, "Trust us, you have come to the store, we will resolve this." "Trust" cannot be built on these facts:

​The Leadership Block: I requested to speak with the regional head, Ben, but was told he is "unavailable due to Chinese New Year."

​The Pricing Deception: While Usama Majeed (HR) asked for 2 days to resolve the "time loss," his team called me the moment I left to force a 55P7K on me. TCL is quoting an MRP of PKR 151,900 for this model, while their own Official Flagship Store sells it for PKR 136,000.

​The Technical Downgrade: As a gamer, I will not accept a 60Hz downgrade. The 55P8K (144Hz) is the only true 55-inch gaming equivalent. Why am I being asked to pay 18k extra for a TV worth 34k less than my total 170k investment?

​Personnel Accountability:
Despite Usama’s politeness, the contradictory actions of Adnan (Supervisor), Salma, and Miss Maryam Mahnoor (After Sales) show zero internal coordination.

​TCL Global Business Solutions, TCL Electronics Pakistan, Majid Khan Niazi, Sunny-Naimin Yang have fulfilled my financial obligations. I demand the 55P8K gaming replacement or a full refund of PKR 170,750. Transparency is a right, not a favor.

​#TCL #TCLGlobal #TCLPakistan #ConsumerRights #Gaming #Lahore #CustomerServiceFailure #ConsumerCourt

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