Rodrigo Hogera's Linkedin Analytics

+25 years of experience, people management, team training, strategic to operational profile, deep success stories and passion for the areas of sales & customer service (CXS), contract management, risks & claims, P&L and purchasing. Training accountant. I kindly invite you to read my 60+ recommendations. More details by areas, below: SALES (HUNTER/FARMER) & CUSTOMER SERVICE (CXS): - Development, follow up and interventions aimed at continuous improvement in customer service through indicators such as CAC, LTV, NPS, Churn, P&L, Conversion Rate, Average Ticket; - Extensive expertise in creating scenarios, business and strategic plans, Pipeline, OKRs and KPIs, total focus on customer journey and satisfaction; - Expertise focused on solving customer pain (Empathy Map), as well as new business (cross/up selling), management and opening of POSs, relationship with existing partners, creation of goals and maintenance of the customer portfolio (farming) current to new (onboarding); - Implementation of controls through agile methodologies, design thinking, digital, etc.; - Deep expertise with outbound and inbound marketing and prospecting. CONTRACTS, RISKS, CLAIMS & STRATEGIC SOURCING: - Coordination of contracts, risks (ISO 31000) and purchases of large projects/works, with national and international experience in the wind power sector; - Risk & opportunity mitigation actions with impacts especially on costs, time and various resources linked to the mobilization of large machinery and teams (histogram); - Compliance with anti-bribery and anti-corruption policies, LGPD, as well as strong compliance and HSE management, in addition to structuring contracts with the legal department; - Used to constant trips around Brazil for commercial meetings of contracts with customers and suppliers of very high added values; - Expertise in planning, as well as contract performance management, payment approvals, follow up of the contracted x incurred, mobilizations, management of delivery milestones, evidence (RDOs); - Claims management improving up to 2% in revenue and 4% in cost reduction, representing R$ million in gross margin of projects; - Follow up of the contract seal process and fulfillment of the Kick-off meeting, to present the negotiated conditions; - Conducting low, medium and high complexity purchasing processes (strategic sourcing), TCO (Total Acquisition Cost), equalization of proposals, benchmark, participation of BIDs, in addition to the development of new suppliers; - Focus on BATNA and ZOPA, based on ABC Curve in order to set priorities.